Metro Manila, x,
Philippines
Telan Associates Technographics
Telan Associates Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telan Associates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Telan Associates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telan Associates has purchased the following applications: GoDaddy Webmail for Collaboration in 2016, Ameyo Fusion CX for Customer Support in 2017, GoDaddy for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telan Associates is running and its propensity to invest more and deepen its relationship with GoDaddy , Ameyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telan Associates revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telan Associates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telan Associates Tech Stack and Enterprise Applications
Telan Associates Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Telan Associates implemented GoDaddy Webmail to provide company-wide web-based email and messaging as its Collaboration solution. The deployment uses the vendor hosted GoDaddy Webmail service surfaced via the corporate website, delivering browser access to mailboxes, calendar scheduling, and contact management for staff across the organization.
Functional capabilities implemented include webmail access, calendar and contact management, and standard SMTP and IMAP support for external mail clients, reflecting typical Collaboration platform workflows for corporate communication. Operational governance centers on mailbox provisioning and domain DNS controls managed through the GoDaddy account console, aligning email lifecycle management with Telan Associates client-facing activities and internal coordination within its professional services operations.
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Telan Associates CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Fusion CX | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Telan Associates implemented Ameyo Fusion CX as an all-in-one customer interaction management solution within its contact center. Ameyo Fusion CX was deployed as a Customer Support platform to centralize call handling and digitize previously paper based workflows across the bank accounts managed by the contact center.
The deployment included AMEYO CRM configured with roughly 50 custom fields per bank to capture account and case attributes, and agent facing phone agent capabilities for live handling. The Ameyo Fusion CX implementation incorporated a Predictive Dialer module to support outbound banking campaigns, and campaign to campaign call transfer facilities to preserve caller context between campaigns.
Telephony routing was configured for cost effective multi channel connectivity using GSM, E1, and FXO trunks, enabling both dialer and agent sessions to operate across those lines. The architecture emphasized integrated interaction routing and campaign orchestration within the Customer Support environment, with CRM data model extensions to support bank specific fields and campaign workflows.
Operational governance focused on centralizing contact center workflows and eliminating paperwork, delivering full paperless interaction handling across support and campaign functions. The multi feature AMEYO solution improved productivity and efficiency for Telan Associates and met banks primary requirements for a robust Predictive Dialer.
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Telan Associates IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016 Telan Associates implemented GoDaddy to host and manage its corporate website, deploying the platform under the Application Hosting and Computing Services category. The GoDaddy implementation was scoped to the public-facing website and domain management for the Philippines-based professional services firm, and served as the primary hosting and DNS control point for web traffic and content delivery. The engagement emphasized day-to-day administration of site assets through the GoDaddy management console and standard hosting operational controls.
GoDaddy provided typical Application Hosting and Computing Services capabilities including web hosting, DNS configuration, domain registration oversight, SSL certificate management, and administrative control panel access, with these modules used to support marketing and client-facing web content. Operational ownership for hosting configuration and site updates resided with Telan Associates web operations and marketing functions, and routine governance was exercised through account-level administrative controls and hosting plan settings. The narrative restates GoDaddy and Application Hosting and Computing Services to clarify the relationship between Telan Associates GoDaddy Application and the business functions supported.
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IT Decision Makers and Key Stakeholders at Telan Associates
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Telan Associates Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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