List of Ameyo Fusion CX Customers
Exotel
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur,
Bengaluru, 560071,
India
Bengaluru, 560071,
India
91 80 889 19888
Professional Services
1000
$49M
Since 2010, our global team of researchers has been studying Ameyo Fusion CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo Fusion CX for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo Fusion CX for Customer Support include: Flipkart, a India based Retail organisation with 75530 employees and revenues of $9.69 billion, Capital Group, a United States based Banking and Financial Services organisation with 9000 employees and revenues of $8.00 billion, Rural Shores, a India based Professional Services organisation with 3000 employees and revenues of $1.00 billion, Bank Islam Brunei Darussalam, a Brunei based Banking and Financial Services organisation with 900 employees and revenues of $245.0 million, Jordan Ahli Bank, a Jordan based Banking and Financial Services organisation with 1200 employees and revenues of $167.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo Fusion CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Ameyo Fusion CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bank Islam Brunei Darussalam | Banking and Financial Services | 900 | $245M | Brunei | Ameyo | Ameyo Fusion CX | Customer Support | 2016 | n/a |
In 2016, Bank Islam Brunei Darussalam implemented Ameyo Fusion CX as an Omnichannel Helpdesk Ticketing System to support its 24X7 customer care center and manage inbound banking queries. The deployment positioned Ameyo Fusion CX to handle voice channel workloads and automate frontline interactions for customer care functions within the bank.
The implementation used an IP based architecture and delivered core modules including IVR, Logger, and ACD, configured to triage calls, provide automated voice responses for basic information, and queue calls to live agents. The IVR helped Bank Islam Brunei Darussalam address long wait times by automatically providing basic information to customers through voice responses, while the Logger captured call records for monitoring and the ACD managed call distribution and agent routing as part of the contact center workflow.
|
 |
Bank of Makati | Banking and Financial Services | 1200 | $141M | Philippines | Ameyo | Ameyo Fusion CX | Customer Support | 2016 | n/a |
In 2016, Bank of Makati implemented Ameyo Fusion CX as its Omnichannel Helpdesk Ticketing System to support contact center and customer service business functions. The deployment focused on centralizing ticketing and multichannel engagement workflows for the bank's customer support organization in the Philippines. Ameyo Fusion CX was configured with a customized CRM and Reporting solution to align case management, agent workflows, and operational dashboards with the bank's process requirements. The CRM and Reporting modules were tailored to capture banking customer interactions and to surface metrics required by support and operations teams. The implementation included Voice Logger, filter based intelligent dialing, and multichannel communication across phone, SMS, e mail, and chat, providing an integrated interaction capture and routing layer. Email workflows were configured so the bank could send messages to representatives using customized templates, and Ameyo updated those communications records in the bank's internal database. Requisite security and compliance requirements were implemented as part of the rollout, with controls applied to communication logs and access to CRM records. Governance and operationalization covered template management, reporting configuration, and agent workflow standardization to ensure consistent ticket handling and data capture. Bank of Makati selected Ameyo Fusion CX to improve operations and the project emphasis remained on unifying multichannel contact handling, CRM data integrity, and compliant interaction recording.
|
 |
Capital Group | Banking and Financial Services | 9000 | $8.0B | United States | Ameyo | Ameyo Fusion CX | Customer Support | 2017 | n/a |
In 2017, Capital Group implemented Ameyo Fusion CX as an Omnichannel Helpdesk Ticketing System to centralize contact center ticketing and agent workflows. The Ameyo Fusion CX deployment targeted customer service and contact center business functions within the firm's support organization and restated the full application name to ensure catalog clarity.
The implementation combined predictive dialing and inbound call handling capabilities with omnichannel ticket routing and ticket lifecycle management, configured to support voice-driven campaigns and inbound case intake. Functional modules implemented included predictive dialing, inbound solution, queue management, agent desktop workflows, and automated routing consistent with Omnichannel Helpdesk Ticketing System capabilities. Configuration emphasized consolidating interactions into a unified ticketing queue and automating routing to reduce manual agent triage.
The deployment architecture used a server-based scaling model, allowing the client to provision additional rented servers and install Ameyo software to expand capacity quickly. The solution was provisioned immediately and enabled the contact center to become operational in a short span of time. Operational governance centered on rapid provisioning procedures and runbook-driven server onboarding to support ongoing scaling and stable ticketing operations.
|
 |
Flipkart | Retail | 75530 | $9.7B | India | Ameyo | Ameyo Fusion CX | Customer Support | 2017 | n/a |
In 2017, Flipkart implemented Ameyo Fusion CX for Customer Support to automate manual contact center tasks and drive operational efficiency. The engagement prioritized replacing the manual outbound dialing process with an intelligent dialing workflow, and then expanded Ameyo functionality to support inbound call handling and broader contact center orchestration.
The implementation configured Ameyo Fusion CX to perform automated outbound dialing through an intelligent dialer and to ingest call targets in real time using the Customer Manager API. Flipkart implemented additional Ameyo features to support inbound processes and contact routing, aligning platform configuration with common Customer Support workflows such as call queuing, agent assignment, and session orchestration.
Integrations were a central element of the deployment, Ameyo Fusion CX was integrated with Flipkarts in-house order management system, CRM, and dispatch system to enable synchronized customer context and real-time dialing decisions. The Customer Manager API pulled calling numbers into Ameyo in real time, and the platform initiated outbound calls based on that live feed, creating an API-driven data flow between Ameyo Fusion CX and core operational systems.
Operationally the rollout focused on automating manual processes within Flipkarts customer support organization, reorienting workflows around API-led call orchestration and centralized contact handling. The effort emphasized process automation and systemized inbound and outbound workflows to make the business more efficient, while maintaining integration points to order management, CRM, and dispatch for end-to-end customer engagement.
|
 |
Gulf African Bank | Banking and Financial Services | 130 | $24M | Kenya | Ameyo | Ameyo Fusion CX | Customer Support | 2016 | n/a |
In 2016, Gulf African Bank implemented Ameyo Fusion CX to strengthen its Customer Support capabilities within its Kenya operations. The deployment targeted the bank contact center and front-line customer service functions, using Ameyo Fusion CX to centralize inbound voice handling and case tracking across customer support teams.
Ameyo Fusion CX was configured to deliver intelligent IVR, an automatic call distribution solution with intelligent routing, voice logging, and ticket management. The implementation focused on core customer support workflows, applying interactive voice response for self service and screening, ACD with skills based routing to direct callers, voice recording for compliance and quality, and ticket lifecycle management to convert voice interactions into tracked cases.
Operational coverage emphasized contact center and customer service desks rather than back office systems, keeping integrations limited to telephony and ticket handling processes described by the vendor. The configuration framed Ameyo Fusion CX as the primary platform for orchestrating voice interactions and case handoffs across the bank’s support teams, aligning system behavior with service level and escalation workflows.
Ameyo’s solution helped Gulf African Bank make its business more efficient and profitable by delivering the stated intelligent IVR, ACD with intelligent routing, voice logger, and ticket management capabilities. Governance adjustments centered on codifying routing rules and ticket escalation paths, and operational teams adopted recorded voice archives and ticket queues for ongoing quality and case management.
|
 |
|
Banking and Financial Services | 1200 | $167M | Jordan | Ameyo | Ameyo Fusion CX | Customer Support | 2014 | n/a |
|
|
|
|
Professional Services | 3000 | $1.0B | India | Ameyo | Ameyo Fusion CX | Customer Support | 2014 | n/a |
|
|
|
|
Professional Services | 300 | $35M | Philippines | Ameyo | Ameyo Fusion CX | Customer Support | 2015 | n/a |
|
|
|
|
Professional Services | 400 | $45M | Philippines | Ameyo | Ameyo Fusion CX | Customer Support | 2017 | n/a |
|
Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating Ameyo Fusion CX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ameyo Fusion CX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ameyo Fusion CX for Customer Support include:
- Ideqa, a New Zealand based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Ameyo Fusion CX Coverage
Ameyo Fusion CX is a Customer Support solution from Ameyo.
Companies worldwide use Ameyo Fusion CX, from small firms to large enterprises across 21+ industries.
Organizations such as Flipkart, Capital Group, Rural Shores, Bank Islam Brunei Darussalam and Jordan Ahli Bank are recorded users of
Ameyo Fusion CX for Customer Support.
Companies using Ameyo Fusion CX are most concentrated in Retail, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Ameyo Fusion CX are most concentrated in India, United States and Brunei, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ameyo Fusion CX across Americas, EMEA, and APAC.
Companies using Ameyo Fusion CX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 44.44%, large organizations with 1,001-10,000 employees - 44.44%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Ameyo Fusion CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ameyo Fusion CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.