Telco
15 Berkshire Rd,
Mansfield, 2048, MA,
United States
Mansfield, 2048, MA,
United States
1 781-551-0300
Communications
Telco Technographics
Telco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Telco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telco has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Hotjar for Customer Experience in 2022, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telco is running and its propensity to invest more and deepen its relationship with Cisco Systems , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telco revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telco Tech Stack and Enterprise Applications
Telco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Telco implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is deployed on Telco's public website to provide web based meeting access for internal teams and external participants.
The deployment leverages standard cloud hosted Cisco Webex Meetings capabilities including browser join, scheduled meetings, host controls, screen sharing, and meeting recording to support synchronous collaboration. Configuration emphasized embedded meeting workflows on the corporate site so external customers and partners can join calls without separate client distribution. The implementation includes centralized administration for meeting policies and access control.
Operational scope covers corporate communications, sales, customer support, and product teams within the United States, aligned with Telco's 500 employee footprint. Use on the website centralizes customer facing meeting scheduling and live demo access while internal teams use the same Cisco Webex Meetings instance for cross functional collaboration. Source detail specifies web embedding and web join flows, no other integrations are named.
Governance is managed by Telco IT through centralized account provisioning, meeting policy configuration, and secured access controls to ensure consistent meeting behavior and compliance across departments. Cisco Webex Meetings serves as the primary Audio Video and Web Conferencing platform on the public site, and IT maintains administrative controls to manage user roles and meeting settings. The narrative focuses on structural implementation and operational coverage rather than outcomes.
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Telco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Telco implemented Hotjar on its public website as part of its Customer Experience tooling. The Hotjar deployment embedded client-side tracking across core web pages to capture session recordings, heatmaps, conversion funnel data and in-page feedback, aligning with standard Customer Experience capabilities.
Operationally, Hotjar outputs were positioned for use by marketing, product and UX teams to inform content, interaction and funnel optimization workstreams, with instrumentation scoped to the company website rather than backend systems. Governance and operational rollout emphasized analytics ownership, user consent controls and data retention policies to align Hotjar usage with the companys privacy and compliance requirements.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Telco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022 Telco implemented Atlassian Jira Service Desk as its primary IT Service Management solution, embedding the Atlassian Jira Service Desk portal on its public website to capture customer and internal IT requests. The implementation is positioned as the front door for service intake and incident reporting and is explicitly used on the company website to drive ticket creation and self-service interactions.
The deployment includes category-aligned configurations such as request types and a service request catalog, configurable queues and workflows, SLA policies, and automation rules for routing and escalation. A knowledge base and customer-facing portal were configured to support self-service and to reduce manual intake, consistent with standard IT Service Management capabilities.
Operational coverage centers on IT support and customer support functions, with the website integration serving both external customer requests and internal IT helpdesk intake across Telco operations in the United States. The implementation focuses on workflow orchestration for triage and resolution, using role-based permissions and ticket queues to separate support lanes and ownership.
Governance was established around the service catalog and ticket lifecycle, aligning request handling and escalation to existing IT and customer support processes. Rollout and ongoing administration are managed through Jira Service Desk configuration and administrative controls, with the website portal functioning as the primary service intake channel.
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Telco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Telco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Telco
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Telco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telco IT executives and key decision makers. This section highlights Telco's latest recorded technology evaluations, including BlueSnap for Payment Processing on 2024-10-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-10 | Telco | Evaluated | BlueSnap | BlueSnap | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Telco Technographics
Telco is a Communications organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Telco operates a diverse technology stack with applications such as
Cisco Webex Meetings, Hotjar and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Customer Experience and IT Service Management.
Telco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Contentsquare and Atlassian.
Telco recently adopted applications including
Hotjar in 2022, Microsoft Clarity in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.