Telecom Fiji Technographics
Telecom Fiji Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telecom Fiji and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Telecom Fiji employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telecom Fiji has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Oracle Communications Analytics Suite for Analytics and BI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telecom Fiji is running and its propensity to invest more and deepen its relationship with Tawk.to , Oracle , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telecom Fiji revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telecom Fiji intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telecom Fiji Tech Stack and Enterprise Applications
Telecom Fiji AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Telecom Fiji implemented Tawk.to on its corporate website to introduce Chatbots and Conversational AI functionality for customer support. Tawk.to was embedded to provide a direct customer messaging channel on telecom.com.fj and to instrument visitor engagement on the public site.
The deployment used the cloud hosted Tawk.to service with a client side script embedded into the web pages and a browser based agent dashboard for support staff. Implementation focused on standard Chatbots and Conversational AI capabilities including a live chat widget, canned responses and quick replies, visitor monitoring and presence indicators, offline messaging and chat transcript capture, and basic automation to surface predefined answers.
Operationally the Tawk.to implementation was scoped to the customer service function, routed to Telecom Fiji support agents through the agent console, and aligned with existing web contact flows. Governance included configuration of chat routing and transcript retention inside Tawk.to, agent access controls and role assignments, and documented escalation workflows to hand off complex issues to phone or email channels.
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Telecom Fiji Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Communications Analytics Suite | Analytics and BI | Analytics and BI | Oracle | 2020 | 2020 |
In 2020, Telecom Fiji deployed Oracle Communications Analytics Suite as part of an end-to-end Digital Experience for Communications deployment with Oracle, implementing an Analytics and BI capability to support billing, order-to-cash and customer experience processes in Fiji. The solution combined Oracle Communications applications with Oracle Autonomous Data Warehouse and Oracle Analytics to centralize operational and transactional data for analytics workflows.
Configuration centered on pre-built dashboards and analytic models within Oracle Communications Analytics Suite, delivering reporting and visualization for sales, service and marketing operations. Functional capabilities implemented included billing analytics, order-to-cash analytics and customer experience analytics, with a data warehousing layer and ETL orchestration configured to feed role-based dashboards and operational reporting.
Oracle Consulting led the implementation, integrating Oracle Autonomous Data Warehouse and Oracle Analytics with Telecom Fiji operational data sources to enable cross-functional analytics. The deployment architecture emphasized a centralized data layer in Oracle Autonomous Data Warehouse that feeds the Oracle Communications Analytics Suite and Oracle Analytics for governed reporting and operational insight.
Operational coverage focused on sales, service and marketing teams at Telecom Fiji and on end-to-end reporting across billing and order-to-cash processes. The implementation delivered faster decision-making via the pre-built dashboards and analytics for sales, service and marketing operations as reported by Telecom Fiji.
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 |
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|
Data Warehouse | Analytics and BI |
|
2019 | 2019 |
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Telecom Fiji Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Telecom Fiji deployed Cisco Webex Meetings. The implementation places Cisco Webex Meetings on the company website to enable web initiated conferencing and live customer interactions.
Telecom Fiji uses Cisco Webex Meetings to provide standard Audio Video and Web Conferencing capabilities including video and audio conferencing, screen sharing, meeting scheduling, and participant management. Cisco Webex Meetings is employed to support both customer-facing meeting sessions and internal collaboration workflows, aligning the application with call handling and remote engagement business functions.
The deployment is surfaced through the corporate website, embedding Webex meeting launch functionality so users can start or join sessions directly from web pages. This web embedding indicates integration between the site front end and Cisco Webex Meetings meeting orchestration, creating web-based meeting initiation flows and public facing conferencing endpoints.
Implementation leverages Cisco Webex Meetings administrative controls to govern access and meeting security, consistent with Audio Video and Web Conferencing operational practices. Telecom Fiji Cisco Webex Meetings Audio Video and Web Conferencing supports customer engagement and remote collaboration across the organization.
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Telecom Fiji CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
|
2020 | 2020 |
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Telecom Fiji IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Telecom Fiji
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telecom Fiji Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telecom Fiji IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telecom Fiji digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Telecom Fiji Technographics
Telecom Fiji is a Communications organization based in Fiji,
with around 500 employees and annual revenues of $50.0 million.
Telecom Fiji operates a diverse technology stack with applications such as
Tawk.to, Oracle Communications Analytics Suite and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Telecom Fiji has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Oracle and Cisco Systems.
Telecom Fiji recently adopted applications including
Oracle Communications Analytics Suite in 2020, Cisco Webex Meetings in 2020 and Oracle Marketing Cloud (Eloqua) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telecom Fiji’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telecom Fiji’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telecom Fiji technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.