Abu Dhabi, 26662,
United Arab Emirates
Telecommunications and Digital Government Regulatory Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Telecommunications and Digital Government Regulatory Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Telecommunications and Digital Government Regulatory Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telecommunications and Digital Government Regulatory Authority has purchased the following applications: Arabot.io for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2021, Sitecore CMS for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telecommunications and Digital Government Regulatory Authority is running and its propensity to invest more and deepen its relationship with Arabot.io , ReadSpeaker Holding , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telecommunications and Digital Government Regulatory Authority revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telecommunications and Digital Government Regulatory Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arabot.io | Legacy | Arabot.io | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Telecommunications and Digital Government Regulatory Authority implemented Arabot.io, a Chatbots and Conversational AI application, on their website. The deployment provides a public web conversational interface that delivers regulatory information and handles citizen inquiries through an embedded web chat experience, positioning Arabot.io as the primary conversational layer for the authority's online services.
The Arabot.io implementation uses category-standard capabilities for Chatbots and Conversational AI, including conversational flow orchestration, intent classification, a managed knowledge base for FAQ automation, session handling, and analytics instrumentation for interaction monitoring. The solution operates on the regulator's public website audience in the United Arab Emirates, automating routine informational requests while supporting conditional escalation to human agents, and centralizes conversational content and analytics to maintain consistent public communications.
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Natural Language Processing | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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