Bordeaux, 33300,
France
Teleperformance France Technographics
Teleperformance France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teleperformance France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1862 Teleperformance France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teleperformance France has purchased the following applications: Cegid HR Ultimate for Payroll in 2023, Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teleperformance France is running and its propensity to invest more and deepen its relationship with Cegid , Engageware , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teleperformance France revenues, which have grown to $174.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teleperformance France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teleperformance France Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid HR Ultimate | Payroll | HCM | L'EXTER RH | 2023 | 2024 |
In 2023, Teleperformance France migrated from RH Place to Cegid HR Ultimate to consolidate Payroll and HR processes across approximately 2,000 employees and 14 sites in France. The program was launched in July 2023 as a six month project aimed at centralizing payroll execution and employee master data for the France organization.
Cegid HR Ultimate was configured to deliver core Payroll capabilities including payroll processing and pay run orchestration, employee master data consolidation, statutory payroll reporting, and payroll accounting interfaces typical of enterprise payroll systems. Configuration work emphasized payroll calendars, validation rules, and automated pay calculations to harmonize sites and standardize pay execution workflows.
L'EXTER RH acted as systems integrator on the migration, owning data migration, test cycles, and operational cutover activities, and delivering the first payroll on the new platform with zero anomalies. Operational coverage focused on HR and payroll departments across the 14 sites in France, with durable upskilling and knowledge transfer to local payroll teams to sustain ongoing execution and governance.
Governance and rollout combined staged testing, pay run rehearsals, and structured training to support the transition, concluding with an operational handover to Teleperformance France payroll and HR operations. The implementation narrative centers on consolidation of Payroll and HR functions onto Cegid HR Ultimate, integrator led delivery by L'EXTER RH, and an anomaly free first payroll run accompanied by durable team upskilling.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Teleperformance France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Teleperformance France Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||