Bristol, BS1 3LG,
United Kingdom
Teleperformance United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Teleperformance United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Teleperformance United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teleperformance United Kingdom has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2022, Adobe Connect for Audio Video and Web Conferencing in 2019, Route101 Cloud Contact Centre for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teleperformance United Kingdom is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teleperformance United Kingdom revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teleperformance United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 | ||
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 | ||
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Route101 | Legacy | Route101 Cloud Contact Centre | Call Center | CRM | Route 101 | 2020 | 2020 | In 2020, Teleperformance United Kingdom deployed Route101 Cloud Contact Centre to enable a rapid transition to remote working for contact centre staff, leveraging CXone cloud contact centre capabilities. The work targeted Call Center operations and was explicitly focused on contact centre and CRM operations including remote working, capacity scaling, and continuity across the UK estate. Route 101 led a cloud-first deployment of the Route101 Cloud Contact Centre, provisioning CXone-hosted contact centre capabilities to support nearly 2,000 agents in remote configurations. The implementation emphasized cloud telephony routing, agent provisioning and centralized administration to stabilize distributed agent desktops and maintain session continuity during high-volume periods. Operational coverage centered on Teleperformance United Kingdom contact centre operations, with rollout activity oriented around rapid agent onboarding, staged capacity scale-up and continuity planning. The engagement integrated cloud contact centre orchestration with existing contact centre and CRM workflows to preserve operational processes while shifting agent locations, without naming specific third-party CRM products. The deployment delivered rapid scale-up of agent capacity and greater operational stability across the estate, supporting business continuity and employee safety during the COVID-19 pandemic. Governance shifted toward centralized cloud administration and remote agent provisioning processes to sustain ongoing remote and hybrid contact centre operations under the Call Center application model. | |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Content Management | Content Management |
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2022 | 2022 |
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