Mandaluyong City, 1550,
Philippines
Telerain Technographics
Telerain Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telerain and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Telerain employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telerain has purchased the following applications: Ameyo Voice Logger System for Call Center in 2016, GoDaddy for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telerain is running and its propensity to invest more and deepen its relationship with Ameyo , GoDaddy , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telerain revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telerain intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telerain Tech Stack and Enterprise Applications
Telerain CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Voice Logger System | Call Center | CRM | n/a | 2016 | 2016 |
In 2016, Telerain deployed the Ameyo Voice Logger System to improve its inbound process. The deployment served as a premise-based Call Center platform to centralize management of Telerain’s multisite operations. The implementation targeted frontline customer service and contact center agents, enabling consolidated control over inbound voice and digital channels.
The Ameyo Voice Logger System was configured with core modules including IVR, ACD, voice recording, and Reportika reporting, and it provisioned multichannel agent tools for voice, chat, SMS, e-mail, and internet fax. Functional capabilities implemented included voicemail integration, customized reports, and a customized CRM integration to align call and interaction data with customer records. Voice recording and logging functioned as the central audit and quality mechanism for agent interactions.
Integrations were explicitly built for voicemail and the customized CRM, while Reportika provided centralized reporting across sites to support operational oversight. The premise-based architecture emphasized local reliability, keeping inbound processing available across Telerain’s multisite footprint in the Philippines. Agent workflows were unified so calls, messages, and fax interactions could be handled within a single contact center environment.
Governance was established through a central setup that managed configuration, reporting, and agent productivity tooling across sites, standardizing inbound contact handling procedures. The deployment heightened the level of customer service through integrated multichannel routing and consolidated reporting, and the premise-based solution ensured operations remained up and running with no reported downtime. Configuration and reporting choices focused on operational reliability and centralized management for the contact center business function.
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Telerain IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Telerain provisioned GoDaddy to host its public website. Telerain implemented GoDaddy as its Application Hosting and Computing Services provider for the corporate web presence and domain management.
The implementation centered on core hosting capabilities typical of Application Hosting and Computing Services, including web hosting provisioning, DNS and domain record management, and SSL certificate administration managed through the GoDaddy control panel. These functional modules supported content delivery and site availability that serve marketing and customer communications use cases.
Operational governance is maintained by the company web administrator and internal IT or communications teams who manage site content updates, DNS records, and invoicing within the GoDaddy console. The configuration represents a compact hosting footprint aligned to a midmarket communications firm running a single corporate website on GoDaddy.
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Telerain
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Apps Being Evaluated by Telerain Executives
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