Telmore
Telmore Technographics
Telmore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telmore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Telmore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telmore has purchased the following applications: eloomi Performance Management for Performance and Goal Management in 2022, Rocket.chat for Chatbots and Conversational AI in 2018, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telmore is running and its propensity to invest more and deepen its relationship with eloomi , Rocket.chat , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telmore revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telmore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telmore Tech Stack and Enterprise Applications
Telmore HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eloomi | Legacy | eloomi Performance Management | Performance and Goal Management | HCM | n/a | 2022 | 2022 |
In 2022, Telmore implemented eloomi Performance Management to support HR-led people development, onboarding and structured 1:1s through its MyCareer program. The deployment aligned with the Performance and Goal Management category and was used to capture performance, manager feedback and individual development tracking across Telmore Denmark.
The implementation configured eloomi Performance Management modules for performance tracking, manager feedback workflows, development planning and onboarding workflows, with structured 1:1 templates mapped to the MyCareer program. Configuration emphasized role-based access and lightweight manager-employee feedback loops appropriate for an 80-employee communications organization.
Operational ownership rested with HR, which embedded eloomi Performance Management into regular review cycles, onboarding processes and career path conversations, and line managers used the platform to document feedback and development actions. Telmore reported increases in employee engagement and clearer visibility of career paths as outcomes from using the solution.
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Telmore AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Telmore deployed Rocket.chat as a web-embedded conversational interface on its public website, adopting Rocket.chat within the Chatbots and Conversational AI category to support customer-facing messaging. The implementation targeted web channel engagement and was provisioned as an on-site widget that surfaces directly on the telmore.dk site, providing a persistent real-time messaging endpoint for customers visiting self-service and support pages.
Configuration focused on conversational routing and real-time chat capabilities, using Rocket.chat functionality to manage live agent sessions, scripted responses, and session persistence for ongoing conversations. The deployment emphasized an administrable interface for support staff to view transcripts, moderate conversations, and manage agent availability, aligning with typical Chatbots and Conversational AI workflows such as live handoff and automated reply scaffolding.
Operational responsibility sat with Telmore customer service teams, with the scope confined to website-based customer engagement and support workflows. Governance considerations included chat moderation and transcript retention as part of support processes, and the implementation architecture relied on embedding Rocket.chat via standard web integration patterns to unify the customer web experience with enterprise messaging operations.
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Telmore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Telmore implemented Algolia Search on its website. Algolia Search was deployed as the customer facing search layer, aligning with Application, Web and Enterprise Search capabilities to power product and content discovery across the site. Deployment emphasized front end integration, using Algolia Search API calls embedded in site templates and client side search UI components to deliver instant search and autocomplete. Indexing pipelines were configured to push catalog and CMS content to the Algolia index on content update events.
Configuration work focused on relevance tuning, ranking rules, facets, and synonym management to support commerce, marketing, and customer support workflows visible on the website. Operational ownership was placed with the web development and digital experience teams who manage indexing schedules, schema mapping, and query templates through the Algolia Search dashboard. Governance practices included defined processes for updating search schemas and relevance rules, and routine coordination between product owners and content editors to maintain search quality.
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Telmore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2025 | 2025 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Interactive Voice Response (IVR), Call Tracking and Recording | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2022 | 2022 |
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Telmore ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Telmore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Telmore CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Telmore
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telmore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telmore IT executives and key decision makers. This section highlights Telmore's latest recorded technology evaluations, including Palantir Foundry for Analytics and BI on 2025-08-25, Citrix XenServer for Digital Workspace on 2025-06-06, and NetCracker BSS/OSS for OSS/BSS on 2025-01-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telmore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-25 | Telmore | Evaluated | Palantir Technologies | Palantir Foundry | Analytics and BI | Analytics and BI |
| 2025-06-06 | Telmore | Evaluated | Citrix | Citrix XenServer | Digital Workspace | IaaS |
| 2025-01-30 | Telmore | Evaluated | NEC Corporation | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations |
| 2024-10-21 | Telmore | Evaluated |
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OSS/BSS | ERP Services and Operations |
| 2024-06-18 | Telmore | Evaluated |
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Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD Telmore Technographics
Telmore is a Communications organization based in Denmark,
with around 80 employees and annual revenues of $10.0 million.
Telmore operates a diverse technology stack with applications such as
eloomi Performance Management, Rocket.chat and Algolia Search,
covering areas like Performance and Goal Management, Chatbots and Conversational AI and Application, Web and Enterprise Search.
Telmore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as eloomi, Rocket.chat and Algolia.
Telmore recently adopted applications including
Puzzel Speech Analytics in 2025, Puzzel Voice in 2025 and eloomi Performance Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telmore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telmore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telmore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.