TELUS International Philippines
31/F Discovery Centre, ADB Avenue, Ortigas Center,
Pasig, 1605,
Philippines
Pasig, 1605,
Philippines
63 2 638 9440
Professional Services
TELUS International Philippines Technographics
TELUS International Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TELUS International Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 TELUS International Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TELUS International Philippines has purchased the following applications: Workday Financial Management for ERP Financial in 2017, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2015, NetCracker BSS/OSS for OSS/BSS in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TELUS International Philippines is running and its propensity to invest more and deepen its relationship with Workday , Stripe , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TELUS International Philippines revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TELUS International Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TELUS International Philippines Tech Stack and Enterprise Applications
TELUS International Philippines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, TELUS International Philippines implemented Workday Financial Management as an ERP Financial deployment and engaged Alight as the global deployment partner. The engagement was positioned to consolidate finance, planning and related operations across acquired entities into a single Workday tenant to reduce reliance on spreadsheet consolidation and enable consistent global processes.
TELUS International executed a global discovery and design phase that prioritized cloud enabled common processes while preserving local statutory compliance. The Workday Financial Management deployment included Core Financials, Procurement, Supplier Accounts, Expenses, Customer Accounts, Business Assets, Banking and Settlement, Project Work Management and Budgets, reflecting a full finance functional footprint aligned to the companys back office needs.
Alight guided a two phase rollout, with corporate and the largest regions United States and Canada going live first, followed by the Philippines, El Salvador, Guatemala, Bulgaria, Romania and the United Kingdom six months later. The phase one timeline for the United States and Canada followed a 39 week deployment and a 32 week stabilization and support stage, while phase two followed a 25 week deployment and a six week stabilization and support stage, indicating staged cutover and post go live support windows.
Operationally the implementation unified HR, finance and planning workflows in the same Workday platform to provide integrated transactional and workforce data for finance and planning teams. TELUS International also implemented Workday Adaptive Planning and Professional Services Automation across the United States, Canada, Philippines, El Salvador, Guatemala, Bulgaria, Romania and the United Kingdom, and later added newly acquired sites in Ireland and India into the existing Workday instance by leveraging the preexisting global design.
Governance emphasized global configuration guidance and best practice process design provided by Alight, combined with design testing and staged stabilization to establish user workflows and tenant configuration. Post deployment the company reported a consolidated global view into real time finance data down to the transactional level and improved planning and analysis capabilities using Workday Financial Management and integrated planning modules.
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Payment Processing | ERP |
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2020 | 2020 |
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TELUS International Philippines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2015 | 2018 |
In 2015, TELUS International Philippines implemented iCIMS Recruit Applicant Tracking System to centralize recruiting operations and support HR process improvement initiatives. The deployment established iCIMS Recruit as the company Applicant Tracking System for managing candidate lifecycle workflows and feeding centralized reporting used in global attrition and headcount analysis.
The iCIMS Recruit Applicant Tracking System implementation focused on configuration of requisition management, candidate lifecycle tracking, interview orchestration, offer management, and recruitment analytics. Implementation work included business analysis and tooling performance reviews to align ATS workflows with HR process improvement projects and to automate standard hiring approvals and status transitions.
Operational coverage extended to the HR and recruitment teams in the Philippines with oversight into global reporting on attrition and headcount. Integrations were implemented with Workday to support HR reporting and to synchronize workforce and recruitment data, and governance centered on centralized reporting ownership, process control for recruitment workflows, and ongoing business analysis of integration performance.
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Applicant Tracking System | HCM |
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2016 | 2016 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2015 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Workforce Planning | HCM |
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2018 | 2018 |
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TELUS International Philippines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2016 | 2016 |
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TELUS International Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2024 | 2024 |
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TELUS International Philippines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2024 | 2024 |
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TELUS International Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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TELUS International Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Application Performance Management | ITSM |
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2026 | 2026 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2023 | 2023 |
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TELUS International Philippines TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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TELUS International Philippines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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TELUS International Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management, Open-Source Database | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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TELUS International Philippines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at TELUS International Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Manager | Manager | Finance | |
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IT Digital Services Operations Manager | Manager | IT | |
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Director IT Operations | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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HR Director | Director | HR | |
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HR Team Leader | Manager | HR | |
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Country IT Head and Global NOC Director | Director | IT | |
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Senior Human Resources Business Partner | Director | HR | |
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Payroll Team Leader | Manager | HR | |
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WFM Team Lead | Manager | HR | |
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Human Resources Business Partne | Manager | HR | |
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Apps Being Evaluated by TELUS International Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TELUS International Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TELUS International Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TELUS International Philippines Technographics
TELUS International Philippines is a Professional Services organization based in Philippines,
with around 8000 employees and annual revenues of $1.80 billion.
TELUS International Philippines operates a diverse technology stack with applications such as
Workday Financial Management, iCIMS Recruit Applicant Tracking System and NetCracker BSS/OSS,
covering areas like ERP Financial, Applicant Tracking System and OSS/BSS.
TELUS International Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, iCIMS and NEC Corporation.
TELUS International Philippines recently adopted applications including
Dynatrace Ruxit in 2026, DocuSign eSignature in 2025 and Twilio Segment in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TELUS International Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TELUS International Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TELUS International Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.