Thales eSecurity
2860 Junction Ave,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 888-267-3732
Professional Services
Thales eSecurity Technographics
Thales eSecurity Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thales eSecurity and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 810 Thales eSecurity employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thales eSecurity has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2021, Domo for Analytics and BI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thales eSecurity is running and its propensity to invest more and deepen its relationship with Olark , Domo , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thales eSecurity revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thales eSecurity intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thales eSecurity Tech Stack and Enterprise Applications
Thales eSecurity AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Thales eSecurity implemented Olark Live Chat on its public website. Olark Live Chat is used as a Chatbots and Conversational AI solution to deliver real time, text based customer engagement and live operator interactions across site pages.
The deployment is delivered as a web embedded chat widget, with configuration focused on visitor identification, real time messaging, live operator handoff, and transcript capture, all functions aligned with the Chatbots and Conversational AI category. Operational coverage emphasizes customer support and sales facing workflows, with operator queue configuration and chat routing used to organize response groups and standardize messaging workflows for web based engagement.
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Thales eSecurity Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Thales eSecurity implemented Domo as its Analytics and BI platform to centralize campaign and pipeline reporting. The deployment targeted demand generation and regional marketing for the Eastern region, coordinating Marketing, Sales Operations, and Sales and Channel AVPs to operationalize partner-driven campaigns including telemarketing, email, direct mail, seminars, advertising and events.
The Domo implementation focused on configurable dashboards and data visualization that instrumented nurture tracks and campaign performance across digital and direct marketing channels. Functional capabilities implemented included lead and pipeline reporting, campaign response analytics, and executive level KPI dashboards to surface leads, pipeline and awareness metrics.
Domo was integrated with Salesforce.com and Marketo to provide unified lead to revenue reporting and to align marketing attribution with CRM pipeline stages. Governance and process changes were implemented through collaborative routines between Marketing and Sales Operations, establishing shared dashboard ownership, a regular pipeline review cadence, and role based access to Domo reports.
Dashboards in Domo were used to support leads, pipeline, revenue and awareness goals and to drive regional marketing plans with sales and channel leadership. The implementation positioned Domo as the central Analytics and BI tool for measurement and operational coordination across demand generation, marketing and sales functions.
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Thales eSecurity Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Thales eSecurity deployed Adobe Connect on its website as a public-facing conferencing and virtual event capability. Adobe Connect is used as the primary Audio Video and Web Conferencing solution to host webinars, virtual briefings, and customer training sessions, providing synchronous audio and video interactions and recorded session playback. Thales eSecurity Adobe Connect Audio Video and Web Conferencing is applied to customer engagement and training business functions via web-hosted meeting rooms and on-demand content delivery.
Implementation leverages Adobe Connect meeting constructs including meeting rooms, content pods, screen sharing, recording, and configurable layouts to support marketing, sales enablement, and technical training workflows. The configuration emphasizes web-hosted access through the corporate site, role-based access controls, and standardized room templates to streamline event creation and governance across marketing and training teams. Operational scope centers on the corporate website and external customer engagement for webinars, briefings, and virtual classes.
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Collaboration | Collaboration |
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2021 | 2021 |
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Thales eSecurity CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Thales eSecurity ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Thales eSecurity TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Thales eSecurity IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Thales eSecurity
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Applications Manager | Manager | IT | |
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Chief Strategy & Marketing Officer | CXO | Marketing | |
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Director Sales Operations | Director | Sales | |
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Chief Financial Officer | CXO | Finance | |
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Chief Accountant | CXO | Finance | |
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Senior Financial Analyst | Manager | Finance | |
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Global Project Controller | Director | Finance | |
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Chief Technology Officer | CXO | IT | |
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Vice President UK & Ireland | VP | Operations | |
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Purchasing Manager | Manager | Procurement | |
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Global Purchasing and Supply Chain Director Thales e-Security | Director | Supply Chain | |
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Human Resources Partner | Manager | HR | |
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Legal and Contract Manager | Manager | Legal | |
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Apps Being Evaluated by Thales eSecurity Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thales eSecurity IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thales eSecurity digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Thales eSecurity Technographics
Thales eSecurity is a Professional Services organization based in United States,
with around 810 employees and annual revenues of $75.0 million.
Thales eSecurity operates a diverse technology stack with applications such as
Olark Live Chat, Domo and Adobe Connect,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Thales eSecurity has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Domo and Adobe Systems.
Thales eSecurity recently adopted applications including
Olark Live Chat in 2021, Adobe Connect in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thales eSecurity’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thales eSecurity’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thales eSecurity technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.