The Berkeley
Wilton Pl, Knightsbridge,
London, SW1X 7RL,
United Kingdom
London, SW1X 7RL,
United Kingdom
44 20 7235 6000
Leisure and Hospitality
The Berkeley Technographics
The Berkeley Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Berkeley and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 The Berkeley employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Berkeley has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Microsoft 365 for Collaboration in 2019, EpiServer CMS for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Berkeley is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Berkeley revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Berkeley intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Berkeley Tech Stack and Enterprise Applications
The Berkeley ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, The Berkeley implemented Infor SunSystems as its core financial ledger in an ERP Financial deployment. The implementation centralized financial postings and inventory accounting across hotel operations, targeting Food and Beverage, Tobacco, SPA, Linen, OS&E and a dedicated F&B Shop.
Infor SunSystems was configured to support high-volume transactional workflows, including daily invoice postings for multiple outlets, end of month journal postings, stock counts and balance sheet preparation for F&B, and monthly staff sale cross charging. The deployment incorporated menu engineering capabilities aligned to F&B cost control, covering recipes, PLU configuration and custom screens and buttons to streamline point of sale to ledger flows, and it was used for routine F&B profit and loss reviews.
The project included explicit integrations and project work with InfoGenesis and with Micros Symphony, reflecting direct point of sale to financial interface activity and a hotelwide Micros Symphony project ownership. Interfaces and reconciliations were operationalized to support stock reconciliation between outlets, transfers tracking to ensure cost of sales accuracy, and regular coordination with Purchasing for purchase order release and cellar spot checks, as well as preparation of weekly and monthly Bacs Run with accounts payable.
Operational governance emphasized a disciplined reporting cadence and procedural controls, with daily, weekly and monthly KPI reporting such as F&B sales mix, flash reports for food amenities and beverage, open and void check controls and allowance tracking. The implementation drove creation of SOPs for cost control, routine spot checks across beverage and tobacco, and formal liaison processes with the F&B Director, heads of department and purchasing. Operational responsibilities extended to training staff across two sister hotels and maintaining Health and Safety and Employee Forum representation within the accounts team.
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The Berkeley Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, The Berkeley implemented Microsoft 365. Microsoft 365 was deployed as the primary Collaboration platform across the hotel property and corporate teams and is surfaced on the company website.
The deployment centered on core Microsoft 365 capabilities, including Exchange Online for enterprise email, SharePoint Online for document management and intranet services, OneDrive for Business for user file storage, and Microsoft Teams for real time chat and meetings. Tenant configuration emphasized centralized administration, account provisioning, retention and compliance settings, and conditional access as part of the Collaboration configuration.
Operational coverage included guest facing and back office functions across the property, with the Collaboration platform supporting front office, reservations, events and corporate administrative teams. The Microsoft 365 implementation is referenced on the website as part of the hotel’s collaboration and communication footprint.
Governance was organized around a centralized tenant model with role based administrative controls, phased user onboarding and training to align operational workflows with Microsoft 365 capabilities. Ongoing tenant management and security posture maintenance are described as part of the Collaboration operating model.
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The Berkeley Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | EpiServer CMS | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, The Berkeley implemented EpiServer CMS for Web Content Management on its public website. The Berkeley EpiServer CMS Web Content Management deployment centralizes content authoring, template management and publishing for the hotel, supporting marketing and digital communications functions. The implementation is focused on the public-facing site hosted at https://www.the-berkeley.co.uk/ as the primary platform for content updates.
Configuration leverages standard Web Content Management capabilities including page templates, media asset management, editorial workflows and scheduled publishing to enforce brand consistency and streamline content lifecycles. Operational ownership sits with the hotel's marketing and digital teams, with role-based publishing permissions and approval workflows to control updates. EpiServer CMS is the site content platform used to manage editorial operations and ongoing web publishing.
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The Berkeley eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Online Food Ordering System | eCommerce |
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2021 | 2021 |
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Product Information Management | eCommerce |
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2017 | 2017 |
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The Berkeley CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
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The Berkeley ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
|
2021 | 2021 |
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The Berkeley TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
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The Berkeley PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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The Berkeley IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Berkeley
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Management Accountant/ Area Cost Control Manager | Manager | Finance | |
|
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IT Manager | Manager | IT | |
|
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Accountant | Manager | Finance | |
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VP Operations | VP | Operations | |
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Apps Being Evaluated by The Berkeley Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Berkeley IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Berkeley digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Berkeley Technographics
The Berkeley is a Leisure and Hospitality organization based in United Kingdom,
with around 600 employees and annual revenues of $50.0 million.
The Berkeley operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft 365 and EpiServer CMS,
covering areas like ERP Financial, Collaboration and Web Content Management.
The Berkeley has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Optimizely.
The Berkeley recently adopted applications including
Slerp in 2021, Microsoft Azure Monitor in 2021 and EpiServer CMS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Berkeley’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Berkeley’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Berkeley technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.