The BLS Company
321 New South Rd. Suite 101,
Hicksville, 11801, NY,
United States
Hicksville, 11801, NY,
United States
1 718-267-4760
Transportation
The BLS Company Technographics
The BLS Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The BLS Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The BLS Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The BLS Company has purchased the following applications: GroundWidgets SantaCruz for Distribution ERP in 2012, Provide Support for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The BLS Company is running and its propensity to invest more and deepen its relationship with GroundWidgets , Provide Support , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The BLS Company revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The BLS Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The BLS Company Tech Stack and Enterprise Applications
The BLS Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GroundWidgets | Legacy | GroundWidgets SantaCruz | Distribution ERP | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, The BLS Company deployed GroundWidgets SantaCruz as its Distribution ERP backend system to maintain data and run day to day operations for Black Car and Luxury Car services. GroundWidgets SantaCruz served as the core Distribution ERP for reservations, dispatch, accounting and reporting workflows across the organization.
The implementation encompassed five core modules, Configuration, Reservation, Accounting, Dispatch and Reports, with Configuration handling master data and business rules, Reservation supporting booking lifecycle and fare management, Accounting covering invoicing and ledger feeds, Dispatch orchestrating vehicle and driver assignment, and Reports delivering operational and financial extracts. GroundWidgets SantaCruz was configured to centralize data models and enforce consistent operational processes across the modules.
The deployment included database upgrades and targeted data migrations from named backend systems Voyageur and Aleph into SantaCruz, consolidating historical booking, billing and driver data for Black Car and Luxury Car operators. Operational coverage extended to partner and client fleets including EmpireCLS, Executive Transportation Group and BLS Limo, aligning reservation and dispatch workflows across those sites.
Project governance emphasized staged cutovers, database upgrade projects and migration sequencing to protect transactional continuity while moving multiple operator datasets into GroundWidgets SantaCruz. Business functions impacted included operations, dispatch, reservations and accounting, with implementation work oriented around configuration management, data migration validation and report rationalization.
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The BLS Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, The BLS Company deployed Provide Support on its corporate website. Provide Support is a Chatbots and Conversational AI application implemented as an embedded website chat widget to capture inbound visitor inquiries and triage requests to live agents. The deployment emphasized the web-facing customer engagement layer, with agent-facing consoles, canned responses, visitor monitoring, and chat transcript capture as primary functional capabilities.
The implementation targeted customer service and operations workflows, enabling website-originated interactions to be handled by support staff through the Provide Support console and standardized response templates. Governance focused on agent access controls and transcript handling procedures, and the rollout was scoped to the corporate site rather than internal portals. The BLS Company adopted Provide Support as a Chatbots and Conversational AI solution to centralize web chat as a frontline channel for customer service.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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The BLS Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, The BLS Company deployed Microsoft 365 to establish a cloud-first Collaboration platform across its corporate environment. The BLS Company is a 500-employee United States transportation firm and provisioned Microsoft 365 to consolidate productivity, messaging and team collaboration across its workforce.
The deployment centers on Microsoft 365 capabilities typical for the Collaboration category, using Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, and OneDrive for user file sync and storage. Configurations emphasize tenant-level access, identity aligned provisioning, and standard role based administration to support departmental collaboration and records management workflows.
The company surfaces Microsoft 365 on its public website, indicating Microsoft 365 services are present in external facing channels as well as internal collaboration. Operational scope covers companywide business functions including IT operations, corporate communications, and customer support, with governance oriented around centralized tenant administration and group based access controls.
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The BLS Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The BLS Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The BLS Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The BLS Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The BLS Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The BLS Company Technographics
The BLS Company is a Transportation organization based in United States,
with around 500 employees and annual revenues of $50.0 million.
The BLS Company operates a diverse technology stack with applications such as
GroundWidgets SantaCruz, Provide Support and Microsoft 365,
covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
The BLS Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as GroundWidgets, Provide Support and Microsoft.
The BLS Company recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, Provide Support in 2019 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The BLS Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The BLS Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The BLS Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.