Hickory, 28602-8302, NC,
United States
The Catawba Valley Community College Foundation Technographics
The Catawba Valley Community College Foundation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Catawba Valley Community College Foundation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 640 The Catawba Valley Community College Foundation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Catawba Valley Community College Foundation has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2018, PaperThin CommonSpot for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Catawba Valley Community College Foundation is running and its propensity to invest more and deepen its relationship with Freshworks , Microsoft , Watermark Insights or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Catawba Valley Community College Foundation revenues, which have grown to $66.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Catawba Valley Community College Foundation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Catawba Valley Community College Foundation Tech Stack and Enterprise Applications
The Catawba Valley Community College Foundation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, The Catawba Valley Community College Foundation deployed Freshdesk Messaging (Formerly Freshchat) on its public website. The Catawba Valley Community College Foundation uses Freshdesk Messaging (Formerly Freshchat) as a Chatbots and Conversational AI solution to manage and surface real time conversations initiated by website visitors.
The implementation centers on a web embedded messaging widget configured with conversational flows, canned responses, automated greetings, and agent handover to live staff. Configuration work included authoring bot scripts for common inquiries, rule based triggers to start conversations, and an administrative console for updating message content and monitoring active sessions.
Operational coverage is scoped to website based student inquiries and foundation donor engagement, aligning primary business functions to admissions, student services, and advancement teams. Administrative users are set up to manage conversation queues, apply user tags for context, and access session logs and reporting dashboards within the Freshdesk Messaging interface.
Governance and rollout were implemented through centralized administration by the foundation web team, with staged content updates and staff training for chat moderation and escalation workflows. Controls focus on conversational content governance and routing policies to maintain consistent responses across student and donor touchpoints.
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The Catawba Valley Community College Foundation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Catawba Valley Community College Foundation implemented Microsoft 365 to provide Collaboration capabilities. Microsoft 365 is surfaced on the institution's public website and functions as the cloud-hosted productivity and collaboration layer for the foundation's administrative and academic staff.
The deployment follows a standard Microsoft 365 tenant architecture and leverages core Collaboration capabilities such as Exchange Online for institutional email, SharePoint Online for web-hosted content and document libraries, Microsoft Teams for real-time collaboration and meetings, and OneDrive for individual file storage. Operational governance is centered on tenant administration, user provisioning and SharePoint site governance to control permissions and content publishing for the website, aligning collaboration, content management and administrative workflows across campus teams.
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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The Catawba Valley Community College Foundation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PaperThin | Legacy | PaperThin CommonSpot | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, The Catawba Valley Community College Foundation implemented PaperThin CommonSpot, deploying the application to manage the institution's public website. PaperThin CommonSpot functions as the Foundation's Web Content Management platform, providing role based content authoring, templated page composition, staged publishing workflows, and asset library management that align with standard CMS content lifecycle operations. The implementation supports centralized control of page templates and editorial workflows, enabling content creation and approval processes across the college web presence. PaperThin CommonSpot is used to administer departmental pages, marketing content, and campus communications within the Catawba Valley Community College Foundation Web Content Management environment.
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The Catawba Valley Community College Foundation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2017 | 2017 |
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The Catawba Valley Community College Foundation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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The Catawba Valley Community College Foundation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Catawba Valley Community College Foundation
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Apps Being Evaluated by The Catawba Valley Community College Foundation Executives
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