AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

The CE Shop Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP Financial Management n/a 2018 2018
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talkdesk Legacy Talkdesk Ascend Connect Generative AI Platforms AI Development n/a 2024 2024
In 2024 The CE Shop implemented Talkdesk Ascend Connect within its education learner-support contact center in North America. The deployment uses Talkdesk Ascend Connect as a Generative AI Platforms solution to embed agent-facing AI assistance into live support workflows for learners and support staff. The implementation emphasizes Ascend AI capabilities, with Copilot actively providing real time assistance to agents and Autopilot planned for automating routine interactions. Configuration focused on agent desktop augmentation, suggested responses and conversational context preservation, aligning with standard Generative AI Platforms capabilities for conversational assistance and response generation. Operational coverage is concentrated on learner support and contact center operations across North America, applied to phone and digital channel handling and agent productivity workflows. The implementation was structured to operate alongside existing contact center tooling and to surface AI guidance directly in agent workflows without explicit third party integration disclosures. Governance adjustments included updating agent workflows and quality assurance procedures to incorporate AI assisted handling and review of generated responses. The CE Shop reported a 30 second reduction in average handle time and higher survey response rates following Copilot usage, with Autopilot planned as a subsequent phase.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TeamSupport Legacy TeamSupport SnapEngage Chatbots and Conversational AI AI-Powered Application n/a 2012 2012
Chatbots and Conversational AI AI-Powered Application 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2012 2012
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2024 2024
Customer Experience CRM 2024 2024
Digital Advertising Platform CRM 2013 2013
Digital Advertising Platform CRM 2022 2022
Marketing Analytics CRM 2011 2011
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2014 2014
Marketing Automation CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2008 2008
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2016 2016
Transactional Email PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at The CE Shop
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by The CE Shop Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD The CE Shop Technographics

The CE Shop is a Retail organization based in United States, with around 200 employees and annual revenues of $40.0 million.

The CE Shop operates a diverse technology stack with applications such as Oracle NetSuite ERP, Talkdesk Ascend Connect and TeamSupport SnapEngage, covering areas like ERP Financial, Generative AI Platforms and Chatbots and Conversational AI.

The CE Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Talkdesk and TeamSupport.

The CE Shop recently adopted applications including Talkdesk Ascend Connect in 2024, Zoominfo Platform in 2024 and Talkdesk CX Cloud in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of The CE Shop’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates The CE Shop’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete The CE Shop technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.