The CE Shop
5670 Greenwood Plaza Blvd., Suite 420,
Greenwood Village, 80111, CO,
United States
Greenwood Village, 80111, CO,
United States
1 888-850-0889
Retail
The CE Shop Technographics
The CE Shop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The CE Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 The CE Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The CE Shop has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Talkdesk Ascend Connect for Generative AI Platforms in 2024, TeamSupport SnapEngage for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The CE Shop is running and its propensity to invest more and deepen its relationship with Oracle , Talkdesk , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The CE Shop revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The CE Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The CE Shop Tech Stack and Enterprise Applications
The CE Shop ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, The CE Shop deployed Oracle NetSuite ERP as its ERP Financial platform to centralize corporate accounting and finance operations for the US based retail training company with roughly 200 employees. The initial scope emphasized core corporate accounting and administrative functions, supporting remote finance staff and standardizing journal entry, general ledger, and close processes across the organization.
Oracle NetSuite ERP was configured to support core financial modules typical of ERP Financial deployments, including general ledger, accounts receivable, accounts payable, journal entry processing and automation, accrual management, month end and year end close workflows, budgeting and forecasting, reconciliations, and financial reporting. Configuration work focused on a structured chart of accounts, transaction audit trails to support annual audit activity, reconciliation orchestration, and variance analysis to meet GAAP and non GAAP reporting needs described in finance role responsibilities.
Hiring notes and role responsibilities indicate governance and operational changes tied to the deployment, including formalized close checklists, review controls, and ownership of monthly and annual reporting cadence across corporate finance and interacting departments. The job listing also references familiarity with NetSuite, Salesforce, Google Analytics, and Tableau, reflecting cross functional reporting and analytics expectations and the need for accounting staff to understand data flows and the companys reporting architecture while supporting audit, forecasting, and M&A related activities.
|
The CE Shop AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Ascend Connect | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024 The CE Shop implemented Talkdesk Ascend Connect within its education learner-support contact center in North America. The deployment uses Talkdesk Ascend Connect as a Generative AI Platforms solution to embed agent-facing AI assistance into live support workflows for learners and support staff.
The implementation emphasizes Ascend AI capabilities, with Copilot actively providing real time assistance to agents and Autopilot planned for automating routine interactions. Configuration focused on agent desktop augmentation, suggested responses and conversational context preservation, aligning with standard Generative AI Platforms capabilities for conversational assistance and response generation.
Operational coverage is concentrated on learner support and contact center operations across North America, applied to phone and digital channel handling and agent productivity workflows. The implementation was structured to operate alongside existing contact center tooling and to surface AI guidance directly in agent workflows without explicit third party integration disclosures.
Governance adjustments included updating agent workflows and quality assurance procedures to incorporate AI assisted handling and review of generated responses. The CE Shop reported a 30 second reduction in average handle time and higher survey response rates following Copilot usage, with Autopilot planned as a subsequent phase.
|
The CE Shop AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, The CE Shop implemented TeamSupport SnapEngage on its website to add web-based customer engagement. The CE Shop deployed TeamSupport SnapEngage as a Chatbots and Conversational AI application to support online retail interactions and onsite assistance for buyers navigating courses and certification content.
The implementation centered on embedding the TeamSupport SnapEngage chat widget across product and support pages, configuring proactive engagement triggers and scripted responses, and enabling basic bot-first triage to capture contact details before human handoff. TeamSupport SnapEngage was configured to record chat transcripts and support agent routing, aligning conversational flows with common purchase and support scenarios.
Operational ownership sits with customer service and web operations teams for the United States site, with agent workflows for session handling, escalation, and transcript review. Governance emphasized operational control of chat scripts and trigger rules, and the deployment focused on augmenting customer support and sales assistance through Chatbots and Conversational AI capabilities.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
The CE Shop Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2012 | 2012 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
The CE Shop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2024 | 2024 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2008 | 2008 |
|
The CE Shop ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
The CE Shop PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
The CE Shop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at The CE Shop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The CE Shop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The CE Shop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The CE Shop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The CE Shop Technographics
The CE Shop is a Retail organization based in United States,
with around 200 employees and annual revenues of $40.0 million.
The CE Shop operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Talkdesk Ascend Connect and TeamSupport SnapEngage,
covering areas like ERP Financial, Generative AI Platforms and Chatbots and Conversational AI.
The CE Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Talkdesk and TeamSupport.
The CE Shop recently adopted applications including
Talkdesk Ascend Connect in 2024, Zoominfo Platform in 2024 and Talkdesk CX Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The CE Shop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The CE Shop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The CE Shop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.