Greenwood Village, 80111, CO,
United States
The CE Shop Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The CE Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 The CE Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The CE Shop has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Talkdesk Ascend Connect for Generative AI Platforms in 2024, TeamSupport SnapEngage for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The CE Shop is running and its propensity to invest more and deepen its relationship with Oracle , Talkdesk , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The CE Shop revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The CE Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Ascend Connect | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024 The CE Shop implemented Talkdesk Ascend Connect within its education learner-support contact center in North America. The deployment uses Talkdesk Ascend Connect as a Generative AI Platforms solution to embed agent-facing AI assistance into live support workflows for learners and support staff.
The implementation emphasizes Ascend AI capabilities, with Copilot actively providing real time assistance to agents and Autopilot planned for automating routine interactions. Configuration focused on agent desktop augmentation, suggested responses and conversational context preservation, aligning with standard Generative AI Platforms capabilities for conversational assistance and response generation.
Operational coverage is concentrated on learner support and contact center operations across North America, applied to phone and digital channel handling and agent productivity workflows. The implementation was structured to operate alongside existing contact center tooling and to surface AI guidance directly in agent workflows without explicit third party integration disclosures.
Governance adjustments included updating agent workflows and quality assurance procedures to incorporate AI assisted handling and review of generated responses. The CE Shop reported a 30 second reduction in average handle time and higher survey response rates following Copilot usage, with Autopilot planned as a subsequent phase.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2008 | 2008 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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