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The City of Bowling Green Utilities Business Office
Location
304 North Church Street,
Bowling Green, 43402, OH,
United States
Website
https://www.bgohio.org/departments/utilities-department/
Phone
1 419-354-6259
Artw industry
Government
Employee
Revenue

The City of Bowling Green Utilities Business Office Technographics

The City of Bowling Green Utilities Business Office Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by The City of Bowling Green Utilities Business Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 The City of Bowling Green Utilities Business Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that The City of Bowling Green Utilities Business Office has purchased the following applications: Microsoft 365 for Collaboration in 2018, CivicEngage for Citizen Engagement in 2021, Microsoft Azure Monitor for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems The City of Bowling Green Utilities Business Office is running and its propensity to invest more and deepen its relationship with Microsoft , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing The City of Bowling Green Utilities Business Office revenues, which have grown to $54.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The City of Bowling Green Utilities Business Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

The City of Bowling Green Utilities Business Office Tech Stack and Enterprise Applications

The City of Bowling Green Utilities Business Office Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
In 2018, the City of Bowling Green Utilities Business Office deployed Microsoft 365 to consolidate internal collaboration for the Utilities Business Office. The Microsoft 365 deployment is used as the primary Collaboration platform for staff communication, document sharing, and meeting coordination. Functional components implemented include cloud email, SharePoint-based document libraries, Microsoft Teams for persistent chat and meetings, and OneDrive for individual file sync and backup. The implementation emphasizes Collaboration capabilities such as shared document co-authoring, centralized intranet-style content delivery, and calendaring integration to support utilities operations. The deployment is scoped to the Utilities Business Office within the municipal organization encompassing roughly 220 employees, and Microsoft 365 is referenced on the Utilities Department website. Governance has been aligned to departmental needs with role-based access controls, tenant-level configuration for compliance and retention, and standard administration workflows for provisioning and group lifecycle management.
The City of Bowling Green Utilities Business Office CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CivicPlus Legacy CivicEngage Citizen Engagement CRM n/a 2021 2021
In 2021 the City of Bowling Green Utilities Business Office deployed CivicEngage on its public website as the primary citizen-facing platform to manage online communications and service intake, positioning CivicEngage within its Citizen Engagement tooling. The implementation is web-hosted and surfaced through the city website, with CivicEngage serving as the content and engagement layer for Utilities Business Office interactions with residents. CivicEngage was configured to support core citizen engagement capabilities common to the Citizen Engagement category, including structured content publishing, online forms for service requests, event and meeting calendars, and public notices. Configuration work focused on editorial workflows, role-based permissions for web content editors, and form templates to standardize intake for utilities-related inquiries and notifications. Operational governance was centralized in the Utilities Business Office, with administration scoped to city web content editors and customer service staff responsible for citizen communications and service request coordination. Rollout emphasized website integration and staff training for content management and intake workflows, aligning system configuration to municipal communication and service processes.
Citizen Engagement CRM 2021 2021
Marketing Automation CRM 2019 2019
Utilities Customer Care and Billing CRM 2017 2017
The City of Bowling Green Utilities Business Office ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Monitor Application Performance Management ITSM n/a 2021 2021
In 2021, the City of Bowling Green Utilities Business Office deployed Microsoft Azure Monitor. The deployment used Microsoft Azure Monitor as an Application Performance Management solution to instrument the utilities public website, enabling centralized telemetry collection, real time performance metrics, alerting, and dashboarding consistent with APM operational workflows. Configuration focused on gathering web transaction metrics and resource level telemetry to surface availability and response time indicators for the city utilities web presence. Operational ownership is held within the Utilities Business Office IT and web operations functions, with Microsoft Azure Monitor feeding dashboards and alerts consumed by both technical teams and business stakeholders. The implementation is scoped to the public website and emphasizes centralized monitoring governance, alert routing, and standardized incident handling procedures to formalize monitoring and response for utilities-facing digital services.
The City of Bowling Green Utilities Business Office IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at The City of Bowling Green Utilities Business Office

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by The City of Bowling Green Utilities Business Office Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The City of Bowling Green Utilities Business Office IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The City of Bowling Green Utilities Business Office digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The City of Bowling Green Utilities Business Office Technographics
The City of Bowling Green Utilities Business Office is a Government organization based in United States, with around 220 employees and annual revenues of $54.0 million.
The City of Bowling Green Utilities Business Office operates a diverse technology stack with applications such as Microsoft 365, CivicEngage and Microsoft Azure Monitor, covering areas like Collaboration, Citizen Engagement and Application Performance Management.
The City of Bowling Green Utilities Business Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and CivicPlus.
The City of Bowling Green Utilities Business Office recently adopted applications including CivicEngage in 2021, Granicus govDelivery in 2021 and Microsoft Azure Monitor in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The City of Bowling Green Utilities Business Office’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates The City of Bowling Green Utilities Business Office’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The City of Bowling Green Utilities Business Office technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.