The City of Santa Ana
20 Civic Center Plaza,
Santa Ana, 92701, CA,
United States
Santa Ana, 92701, CA,
United States
1 714-647-5400
Government
The City of Santa Ana Technographics
The City of Santa Ana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The City of Santa Ana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 The City of Santa Ana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The City of Santa Ana has purchased the following applications: Infor Lawson for ERP Financial in 2018, Zoom for Audio Video and Web Conferencing in 2021, Constant Contact Email Marketing for Marketing Automation in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The City of Santa Ana is running and its propensity to invest more and deepen its relationship with Infor , Zoom Video Communications , Constant Contact or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The City of Santa Ana revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The City of Santa Ana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The City of Santa Ana Tech Stack and Enterprise Applications
The City of Santa Ana ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, The City of Santa Ana upgraded its Infor Lawson application within its ERP Financial environment. The engagement targeted both application components and the underlying environment to enable new functionality, ensure continued software support and improve overall system performance.
The Infor Lawson upgrade included financial modules and adjacent administrative capabilities, specifically accounts payable, payroll and human resources. Payroll system upgrades were scoped to adopt a more standardized salary schedule and deliver user interface improvements, while accounts payable was modernized into a paperless, form based process to increase efficiencies. Stores management was addressed through an Opticrib Stores Management implementation that is fully integrated with Infor Lawson to automate inventory controls and transactional posting.
Operational coverage for the ERP Financial scope focused on municipal finance, payroll, stores operations and contract administration workflows. The City is also implementing a new Land Management System for Planning, Building, Public Works and Code Enforcement with an online portal for permitting and citizen facing activities, and adjacent projects are being coordinated with the ERP Financial upgrade where integrations were specified.
Governance and process changes centered on standardizing salary schedules, converting accounts payable to a paperless form based workflow and automating the contract renewal process for contracts that are less than 25K to reduce manual steps. The stated objectives were to enable continued vendor support, improve system performance and increase operational efficiencies across finance, human resources and inventory management.
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The City of Santa Ana Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 the City of Santa Ana provisioned Zoom for Audio Video and Web Conferencing on its municipal website. Zoom is embedded on public meeting and municipal communications pages to deliver live video meetings, audio conferencing, and webinar access for residents and external stakeholders. The implementation supports municipal communications and internal collaboration across city departments without indicating backend system replacements.
Functional usage emphasizes scheduled public meetings, browser-based join flows, webinar delivery, and meeting recording consistent with standard Audio Video and Web Conferencing capabilities. The deployment model is a web-embedded Zoom implementation tied to the city site, focusing on front-end meeting delivery rather than deep enterprise system integrations. Governance is organized around municipal communications and public meeting administration workflows, aligning operational ownership with city clerk and communications functions.
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The City of Santa Ana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constant Contact | Legacy | Constant Contact Email Marketing | Marketing Automation | CRM | n/a | 2011 | 2011 |
In 2011, the City of Santa Ana implemented Constant Contact Email Marketing to support municipal communications and resident outreach. The City of Santa Ana Constant Contact Email Marketing implementation is categorized under Marketing Automation and was provisioned as the primary email channel for newsletters, event notifications, and service advisories across city departments.
Configuration focused on standard Marketing Automation capabilities, including reusable email templates, list management and segmentation, scheduled sends, subscription management, and reporting dashboards for opens and clicks. The implementation leveraged embedded signup forms and tracking snippets on the city website to capture opt in subscriptions and to route contacts into segmented lists for targeted campaigns.
Operational ownership was centered in the city communications function and extended to departmental stakeholders such as parks and recreation and events teams, enabling coordinated constituent outreach. Governance practices emphasized permission based lists and content approval workflows to align with public sector compliance and resident consent requirements.
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Utilities Customer Care and Billing | CRM |
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2009 | 2009 |
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The City of Santa Ana EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2019 |
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The City of Santa Ana PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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The City of Santa Ana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The City of Santa Ana
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The City of Santa Ana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The City of Santa Ana IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The City of Santa Ana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD The City of Santa Ana Technographics
The City of Santa Ana is a Government organization based in United States,
with around 1400 employees and annual revenues of $200.0 million.
The City of Santa Ana operates a diverse technology stack with applications such as
Infor Lawson, Zoom and Constant Contact Email Marketing,
covering areas like ERP Financial, Audio Video and Web Conferencing and Marketing Automation.
The City of Santa Ana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Zoom Video Communications and Constant Contact.
The City of Santa Ana recently adopted applications including
Zoom in 2021, Esri Arcgis in 2020 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The City of Santa Ana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The City of Santa Ana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The City of Santa Ana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.