About the Customer
The CSL Group is the largest owner and operator of self-unloading ships in the world. Headquartered in Montréal with divisions operating throughout the Americas, Australia, Europe, and Asia, CSL delivers millions of tons of dry bulk cargo annually for customers in the construction, steel, energy and agri-food sectors.
Scope and Challenges
Early in 2016, CSL Group began searching for ways to unlock efficiencies and reduce costs, without compromising on service quality. An in-depth review of the business revealed several key functions where improvements could be made – including finance, human resources, and procurement. To turn its vision into reality, the company embarked on a large-scale transformation of its business, encompassing an overhaul of the organizational structure and core technology platforms.
After evaluating several leading enterprise resource planning (ERP) platforms and assessing the latest version of its existing solution, CSL Group chose to engage IBM Services to deploy Oracle HCM Cloud and Oracle ERP Cloud.
Outcome and Implications
Working closely together, IBM and CSL Group deployed the Oracle solutions, including modules for general ledger, accounts payable, cash management, fixed assets, human capital management, and procurement. To complete the deployment, IBM adopted the IBM Oracle Cloud Agile Implementation Method, allowing for increased flexibility and efficiency while reducing risk. IBM delivered end-to-end application development and guided CSL Group through a successful migration to the cloud – prioritizing certain applications for cloud migration to suit business needs. By replacing the outdated legacy system with a state-of-the-art Oracle Cloud offering, IBM helped CSL Group to reduce the costs and resources involved in application management, and unlock value from the enterprise applications to drive better decision-making.
Accompanying the technological switch, IBM helped CSL Group transition away from manual working, and further, automate processes in its finance and human resources departments.
“We ruled out the latest version of our legacy system early on, because it was not well-targeted to our industry, and did not feature in Gartner’s Magic Quadrant. Experience had shown that the system is not widely used in the Montréal area, and we had historically encountered difficulties in finding local support.
“We evaluated three of the top ERP solutions on the market, looking at factors such as cost to implement, the total cost of ownership, and breadth of functionality. We involved users from finance and procurement heavily in the selection process, inviting them to participate in vendor demonstrations, and requesting feedback afterward.
“In the end, we decided that Oracle Cloud was the best fit for our business. We opted for a cloud deployment because we see that cloud is where vendors are targeting their efforts and investments. Additionally, a cloud deployment would free up our IT team to focus on our core business as we transform our operations, rather than being tied up with keeping the lights on.
“We selected IBM Services to implement the Oracle solutions because we felt they were happy to work with us in partnership, rather than assume full control. We were keen to learn how to use and manage the Oracle solutions, to gain a stronger sense of ownership – and that’s exactly what IBM delivered.” - said Karin Jonsson, Corporate Controller at CSL Group.
“Small and mid-sized organizations usually don’t expect big players like IBM to play in their field, but in reality, we are moving more and more into this space. For example, we introduced CSL Group, a mid-sized organization, to our IBM Client Innovation Center in Montréal, enabling them to draw on advice and support from world-leading experts in Oracle Cloud ERP. Their contribution was instrumental in the overall success of the deployment at CSL Group.” -said Jean Bernard Caisse, Partner, Oracle ERP Cloud and EBS National Leader at IBM.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Oracle||Legacy Applications||Oracle ERP Cloud||Enterprise Resource Planning||ERP Financial Management||n/a||IBM Services||2016||2016|
|Subscribe||Subscribe||Subscribe||Human Capital Management||HCM||Subscribe||Subscribe||2015||2015|
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|Subscribe||Subscribe||Chief Information Officer||Subscribe||Subscribe|