The Discovery House
6956 Bertand Ave,
Reseda, 91335, CA,
United States
Reseda, 91335, CA,
United States
1 818-452-1676
Healthcare
The Discovery House Technographics
The Discovery House Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Discovery House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 The Discovery House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Discovery House has purchased the following applications: BestNotes EMR for Electronic Health Record in 2014, TeamSupport SnapEngage for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Discovery House is running and its propensity to invest more and deepen its relationship with BestNotes , TeamSupport , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Discovery House revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Discovery House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Discovery House Tech Stack and Enterprise Applications
The Discovery House ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BestNotes | Legacy | BestNotes EMR | Electronic Health Record | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 The Discovery House implemented BestNotes EMR as its Electronic Health Record to centralize clinical workflows for a 120 employee behavioral health provider supporting 30 to 40 residential patients and up to 25 outpatient clients. The BestNotes EMR instance was positioned to manage admissions, coordinated medical discharges, and ongoing outpatient scheduling while serving clinical, nursing, and physician teams.
Configuration and functional modules emphasized medication administration and order management, clinical documentation, and assessment capture. BestNotes EMR was used to record COWS/CIWA assessments, vital signs capture, nursing clinical notations, medication orders and reconciliation, and uploads of urine analysis and other laboratory documentation, enabling structured admission documentation including medical history, physicals, and scheduled follow up appointments.
Operational workflows integrated BestNotes EMR into care coordination with physicians, the clinical team, and the nursing department, and included explicit processes for contacting external pharmacies to set up intake accounts, fill new and refill medications, and manage disposal of discontinued and controlled medications. The system supported scheduling patients to physician and specialist appointments within insurance coverage and housed patient files alongside clinical notations and uploaded test results.
Governance and workforce enablement focused on nursing oversight and clinical training, with the organization using BestNotes EMR to oversee four Licensed Vocational Nurses, assign daily nursing tasks, and manage delegation. Staff education on infectious diseases was developed and presented to all staff per JAHCO standards, and medication review workflows were used to document physician order review, medication uses, and counseling on common side effects directly in BestNotes EMR.
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The Discovery House AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 The Discovery House implemented TeamSupport SnapEngage on its public website. The deployment uses TeamSupport SnapEngage as a web-embedded conversational layer, classified under Chatbots and Conversational AI, providing a vendor-hosted widget and administrative console to manage real-time chat and asynchronous conversations.
The TeamSupport SnapEngage implementation focuses on standard chat and conversational modules such as live chat sessions, canned responses and routing rules, session transcripts and basic lead capture forms, configured through the application’s admin interface. Operational coverage centers on web-to-agent interactions supporting patient engagement and customer support workflows, with configuration and agent routing managed at the application level to align intake and support teams with online inquiry handling.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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The Discovery House Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, The Discovery House deployed Microsoft 365 to standardize Collaboration across the organization. The implementation covered a 120-employee healthcare provider in the United States and targeted clinical, administrative and care coordination business functions.
Microsoft 365 was provisioned as a cloud-hosted tenant with core components configured, including Exchange Online for email, SharePoint Online for document management and intranet, Teams for synchronous collaboration, OneDrive for user file storage, and Office desktop and web applications for productivity. Configuration work focused on tenant-level settings, mailbox and site provisioning, Teams channel architecture, and file access controls to align with healthcare workflows.
Operational coverage included clinical staff, administrative teams and executive users, and Microsoft 365 is used on their website for published content and contact workflows. Identity and access controls were centralized within the tenant and device and client configuration were applied to enforce access policies appropriate for controlled health information.
Governance practices implemented included role based account provisioning, retention and compliance settings tailored for healthcare Collaboration, and a phased rollout with training and policy enforcement to standardize workflows and secure information exchange. Microsoft 365 is the primary Collaboration platform for The Discovery House.
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The Discovery House CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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The Discovery House TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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The Discovery House IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Discovery House
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The Discovery House Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Discovery House IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Discovery House digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Discovery House Technographics
The Discovery House is a Healthcare organization based in United States,
with around 120 employees and annual revenues of $20.0 million.
The Discovery House operates a diverse technology stack with applications such as
BestNotes EMR, TeamSupport SnapEngage and Microsoft 365,
covering areas like Electronic Health Record, Chatbots and Conversational AI and Collaboration.
The Discovery House has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BestNotes, TeamSupport and Microsoft.
The Discovery House recently adopted applications including
Zoho SalesIQ in 2021, Mixpanel in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Discovery House’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Discovery House’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Discovery House technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.