The Foschini Group
Stanley Lewis Centre 340 Voortrekker Road Parow East,
Cape Town, 7500,
South Africa
Cape Town, 7500,
South Africa
27 21 938 1911
Retail
The Foschini Group Technographics
The Foschini Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Foschini Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29121 The Foschini Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Foschini Group has purchased the following applications: Oracle Commerce Platform ( ex ATG Web Commerce ) for eCommerce in 2018, Hotjar for Customer Experience in 2020, New Relic APM for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Foschini Group is running and its propensity to invest more and deepen its relationship with Oracle , Contentsquare , Devatics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Foschini Group revenues, which have grown to $1.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Foschini Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Foschini Group Tech Stack and Enterprise Applications
The Foschini Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Platform ( ex ATG Web Commerce ) | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018 The Foschini Group implemented Oracle Commerce Platform ( ex ATG Web Commerce ) to power its eCommerce storefront on foschini.co.za. Oracle Commerce Platform ( ex ATG Web Commerce ) functions as the central storefront and commerce engine for product presentation, merchandising, catalog services and customer session management within the company digital channel.
The implementation leverages functional modules common to eCommerce deployments, including catalog management, merchandising and promotions, search and relevance, personalization and checkout orchestration. Configuration work focused on storefront templates, content targeting, pricing rules and commerce business logic to support online merchandising and promotional campaigns.
Operational scope covers the public website and the organization’s digital commerce and merchandising teams, providing tooling for product assortment control, promotional execution and session based personalization. Governance is organized around centralized catalog and merchandising rules, content targeting workflows and operational processes for online product data and pricing management.
|
The Foschini Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020 The Foschini Group implemented Hotjar on its public website as a Customer Experience instrument to capture qualitative user behavior across its online storefront. The Foschini Group deployed Hotjar to collect session replay data and on-page feedback alongside quantitative analytics, positioning the application to inform digital merchandising and user experience decisions for e-commerce pages and customer journey touch points.
Hotjar was configured to deliver core Customer Experience capabilities, including session recordings, heatmaps, conversion funnel visualization, and on-page surveys and feedback widgets. Deployment followed a client-side instrumentation model with a lightweight JavaScript snippet embedded site-wide to capture page-level interactions and UI engagement signals, and the Hotjar implementation was scoped to web storefront pages and conversion flows.
Operational use of Hotjar focused on the digital commerce, product, UX design, and marketing functions, where qualitative session data and direct customer feedback were used to prioritize interface changes and content adjustments. The implementation centralized behavioral observation into product and experience reviews, enabling teams to reference Hotjar session replays and heatmaps during hypothesis generation and usability assessments.
Governance for the Hotjar rollout emphasized cross-functional review and controlled access to recordings and survey data, aligning data retention and review workflows with enterprise privacy expectations. Hotjar provided The Foschini Group with a qualitative Customer Experience layer that complemented existing analytics sources and supported iterative UX and merchandising workflows without replacing named enterprise analytics platforms.
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
The Foschini Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2018 | 2018 |
The Foschini Group implemented New Relic APM in 2018. The Foschini Group uses New Relic APM on their website to provide application-level observability, fitting within the Application Performance Management category for its e-commerce storefront and web application traffic.
Deployment centers on agent-based instrumentation of web application servers and HTTP transaction tracing, leveraging New Relic APM features such as transaction traces, error analytics, slow query detection, and real time performance dashboards. Configuration appears to include environment-specific application naming and custom instrumentation for high-value user flows, with threshold-based alerts configured for latency and error conditions.
Operational ownership spans development and site operations teams responsible for the online retail site, with dashboards and traces used to prioritize debugging and remediation of application issues. Governance and rollout practices emphasize staged instrumentation across web tiers, centralized visibility for incident response workflows, and performance monitoring embedded into ongoing release and maintenance processes.
|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
The Foschini Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
The Foschini Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at The Foschini Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Manager: Service Management Office | Manager | Finance | |
|
|
|
IT Service Delivery Manager | Manager | IT | |
|
|
|
CIO TFG Africa | CXO | IT | |
|
Apps Being Evaluated by The Foschini Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Foschini Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Foschini Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Foschini Group Technographics
The Foschini Group is a Retail organization based in South Africa,
with around 29121 employees and annual revenues of $1.97 billion.
The Foschini Group operates a diverse technology stack with applications such as
Oracle Commerce Platform ( ex ATG Web Commerce ), Hotjar and New Relic APM,
covering areas like eCommerce, Customer Experience and Application Performance Management.
The Foschini Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Contentsquare and New Relic.
The Foschini Group recently adopted applications including
Microsoft Azure Cloud Services in 2022, Hotjar in 2020 and Oracle Commerce Platform ( ex ATG Web Commerce ) in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Foschini Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Foschini Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Foschini Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.