The Great Lakes Construction
2608 Great Lakes Way,
Hinckley, 44233-9590, OH,
United States
Hinckley, 44233-9590, OH,
United States
1 330-220-3900
Construction and Real Estate
The Great Lakes Construction Technographics
The Great Lakes Construction Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Great Lakes Construction and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The Great Lakes Construction employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Great Lakes Construction has purchased the following applications: HCSS HeavyBid for Construction Bidding in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Great Lakes Construction is running and its propensity to invest more and deepen its relationship with Heavy Construction Systems Specialists , Viewpoint Construction , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Great Lakes Construction revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Great Lakes Construction intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Great Lakes Construction Tech Stack and Enterprise Applications
The Great Lakes Construction ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Heavy Construction Systems Specialists | Legacy | HCSS HeavyBid | Construction Bidding | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, The Great Lakes Construction implemented HCSS HeavyBid to support Construction Bidding and to centralize its estimating function. HCSS HeavyBid is used by estimators to prepare detailed cost estimates across scopes including Earthwork, Roadway, Utilities, Concrete Flatwork, Concrete Structures, and Deep Foundations, aligning with the company job purpose and estimator responsibilities.
The implementation emphasized functional modules common to construction bidding workflows, including detailed quantity takeoff and activity breakdown structure based costing, a centralized unit price and cost database, labor and equipment costing, and bid assembly and submittal preparation. Estimators used the system to cost out bid items using detailed activity breakdowns, to perform calculations for materials, equipment, and labor, and to document fees, general conditions, and overheads required for formal quotations.
HCSS HeavyBid was embedded into day to day estimating and preconstruction coordination, used in conjunction with Bluebeam Revu Pro for takeoff verification and drawing review. Operational coverage included the estimating group in close collaboration with operations build teams, vendors, owners, engineers, and procurement stakeholders to obtain supplier quotes and to validate assumptions prior to bid submission.
Governance and process changes aligned with the estimator duties and qualifications described in the requisition, including standardizing takeoff accuracy checks, formal bid review sessions led by estimators and management, prescribed timelines for soliciting vendor quotes, and risk assessment steps for each bid. The deployment reinforced role level responsibilities for estimators who prepare and lead bid reviews, perform quantity takeoff, and coordinate cross functional inputs for Construction Bidding and estimating activities.
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Construction ERP | ERP Services and Operations |
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2017 | 2017 |
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The Great Lakes Construction Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Great Lakes Construction implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution, embedding Cisco Webex Meetings on the corporate website to support virtual project coordination and client conferencing. The deployment exposes a web-based join and scheduling flow on the company site so external clients and subcontractors can access sessions directly from public pages while internal users operate through Cisco's cloud-hosted meeting infrastructure.
Functional capabilities provisioned include scheduled meetings, browser-based video and audio conferencing, screen sharing, session recording and host controls, all managed via Cisco's administrative console. Operational coverage centers on project management, client engagement and field coordination across internal teams, with centralized account provisioning and role-based host permissions to enforce meeting governance and access policies.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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Survey and Questionnaire | Collaboration |
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2016 | 2016 |
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The Great Lakes Construction CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, The Great Lakes Construction deployed Zendesk Service on its website. The rollout focused on Customer Support to capture and manage inbound service requests from web visitors and project stakeholders via an embedded web widget.
Zendesk Service was configured to provide core ticketing, agent workspaces, triage automation and SLA based routing consistent with Customer Support best practices. The implementation used standard support constructs such as tickets, macros, triggers and public knowledge content to standardize agent responses and accelerate case resolution workflows.
The deployment followed a cloud SaaS architecture with the Zendesk web widget and email intake serving as the primary intake channels. Operational coverage included customer service personnel and field operations teams, with agents accessing the cloud console to manage, assign and escalate tickets to project leads or site teams as required.
Governance emphasized role based agent configuration, ticket routing rules, escalation paths and a phased agent onboarding to align processes with ongoing construction operations. The Great Lakes Construction Zendesk Service Customer Support implementation established a centralized service intake layer on the company website and formalized support workflows for continued use.
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Customer Support | CRM |
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2021 | 2021 |
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The Great Lakes Construction PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2013 | 2013 |
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The Great Lakes Construction IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at The Great Lakes Construction
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Great Lakes Construction Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Great Lakes Construction IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Great Lakes Construction digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The Great Lakes Construction Technographics
The Great Lakes Construction is a Construction and Real Estate organization based in United States,
with around 500 employees and annual revenues of $75.0 million.
The Great Lakes Construction operates a diverse technology stack with applications such as
HCSS HeavyBid, Cisco Webex Meetings and Zendesk Service,
covering areas like Construction Bidding, Audio Video and Web Conferencing and Customer Support.
The Great Lakes Construction has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Heavy Construction Systems Specialists, Cisco Systems and Zendesk.
The Great Lakes Construction recently adopted applications including
Zendesk Service in 2021, Zendesk Support Ticketing System in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Great Lakes Construction’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Great Lakes Construction’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Great Lakes Construction technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.