The Hackett Group
1001 Brickell Bay Drive Suite 3000 30th Floor,
Miami, 33131, FL,
United States
Miami, 33131, FL,
United States
1 305-375-8005
Professional Services
The Hackett Group Technographics
The Hackett Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Hackett Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1546 The Hackett Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
The Hackett Group has purchased the following applications: Zycus GenAI for Generative AI Platforms in 2024, Zoom for Audio Video and Web Conferencing in 2020, Image Relay for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Hackett Group is running and its propensity to invest more and deepen its relationship with Zycus , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Hackett Group revenues, which have grown to $297.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Hackett Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Hackett Group Tech Stack and Enterprise Applications
The Hackett Group AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zycus | Legacy | Zycus GenAI | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, The Hackett Group evaluated Zycus GenAI, a Generative AI Platforms application, to explore improvements to procurement user experience and advisory offerings. The engagement focused on a live demonstration of Zycus’ Merlin AI solution observed by procurement advisory leadership, including Principal Chris Sawchuk, who highlighted the value of seeing generative AI applied to procurement workflows and emphasized that exploration remains in its early stages while utilization and impact are expected to grow.
The exploration emphasized capabilities common to Generative AI Platforms such as conversational procurement assistants, automated contract summarization, and synthesis of supplier intelligence to augment sourcing decisions and procurement workflows. Configuration and deployment considerations discussed align with progressive rollout approaches, including prompt tuning, conversational interface configuration, and access controls for procurement teams, with governance centered on output validation and user experience iteration. Operational scope described in the engagement covered The Hackett Group’s procurement advisory function and anticipated phased adoption into broader sourcing and procurement operations as organizational learning matures.
|
The Hackett Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Hackett Group implemented Zoom as an Audio Video and Web Conferencing tool, embedding Zoom on its public website to enable client-facing video sessions. The implementation supports external client engagement and internal collaboration across the professional services organization.
The Zoom deployment incorporates standard functional modules such as scheduled meetings, webinar hosting, screen sharing, session recording, and participant management, reflecting core Audio Video and Web Conferencing capabilities. Configuration emphasized account provisioning, meeting controls, and recording settings to align the platform with advisory workflows and virtual event delivery.
Operational coverage spans client advisory teams and internal functions including sales enablement, training, and project delivery, positioning Zoom to support both client interactions and internal team collaboration. Governance focused on meeting policy settings, access control, and recording retention workflows typical for professional services, addressing confidentiality and compliance considerations.
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
The Hackett Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Image Relay | Legacy | Image Relay | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, The Hackett Group deployed Image Relay Digital Asset Management as the primary asset delivery layer for web content. The implementation places Image Relay on their corporate website to centralize image and media distribution for public-facing pages and marketing touchpoints.
The deployment leverages core Digital Asset Management capabilities, including a centralized asset library, metadata taxonomy for search and retrieval, controlled access and permissioning, rendition generation for web delivery, and embedable delivery flows. Image Relay is used to manage brand assets, maintain consistent metadata, and support content reuse across digital channels.
Operationally the implementation serves marketing, brand management, and digital content teams in the United States, integrating into website publishing workflows and authoring processes. The setup supports governance of asset lifecycles, versioning and approval workflows that tie content creation to web publishing.
Governance changes accompanying the rollout emphasized metadata standards, access controls and policy-driven distribution for web assets, enabling the marketing function to centrally control brand-consistent media. The Hackett Group Image Relay Digital Asset Management relationship is focused on streamlining web asset provisioning and institutionalizing asset governance for online channels.
|
The Hackett Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
The Hackett Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
The Hackett Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
The Hackett Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
The Hackett Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
The Hackett Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at The Hackett Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chairman & CEO | CXO | Finance | |
|
|
|
Director Of Business Development | Director | Finance | |
|
Apps Being Evaluated by The Hackett Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Hackett Group IT executives and key decision makers. This section highlights The Hackett Group's latest recorded technology evaluations, including Moodys Analytics for Risk Management on 2026-02-27, S&P Capital IQ for Investment Research and Market Intelligence on 2026-02-27, and Bloomberg Terminal for Investment Research and Market Intelligence on 2026-02-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Hackett Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-27 | The Hackett Group | Evaluated | Moodys Analytics | Moodys Analytics | Risk Management | TRM |
| 2026-02-27 | The Hackett Group | Evaluated | S&P Global | S&P Capital IQ | Investment Research and Market Intelligence | Investment Management |
| 2026-02-26 | The Hackett Group | Evaluated | Bloomberg | Bloomberg Terminal | Investment Research and Market Intelligence | Investment Management |
| 2025-09-19 | The Hackett Group | Evaluated |
|
|
EPM | EPM |
| 2025-07-14 | The Hackett Group | Evaluated |
|
|
Insurance Policy Administration | ERP Services and Operations |
| 2025-07-14 | The Hackett Group | Evaluated |
|
|
Core Admin Processing System | ERP Services and Operations |
| 2025-07-14 | The Hackett Group | Evaluated |
|
|
Loan Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD The Hackett Group Technographics
The Hackett Group is a Professional Services organization based in United States,
with around 1546 employees and annual revenues of $297.0 million.
The Hackett Group operates a diverse technology stack with applications such as
Zycus GenAI, Zoom and Image Relay,
covering areas like Generative AI Platforms, Audio Video and Web Conferencing and Digital Asset Management.
The Hackett Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zycus, Zoom Video Communications and Image Relay.
The Hackett Group recently adopted applications including
Zycus GenAI in 2024, ServiceNow ITSM in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Hackett Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Hackett Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Hackett Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.