Boca Raton, 33487, FL,
United States
The HADA Group Technographics
The HADA Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The HADA Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 The HADA Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
The HADA Group has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The HADA Group is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The HADA Group revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The HADA Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The HADA Group Tech Stack and Enterprise Applications
The HADA Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, The HADA Group implemented Microsoft 365 to provide core Collaboration capabilities for its professional services operations. The Microsoft 365 deployment emphasized cloud-hosted productivity and collaboration features, including Exchange email and calendar, document co-authoring through SharePoint and OneDrive, and Teams for messaging and meetings. The HADA Group uses Microsoft 365 on their website and has the application integrated into its employee-facing content and document access flows.
Operational scope focused on the company's 20 employees in the United States, aligning Microsoft 365 with business functions such as client delivery, project coordination and back office administration. Configuration and governance centered on tenant administration, user provisioning, group based access controls and document permissioning to support secure collaboration and content management. The implementation reflects a small firm Collaboration footprint using Microsoft 365 as the primary platform for internal productivity and external content linking on the corporate site.
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The HADA Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
The HADA Group implemented Zendesk Service in 2016, deploying the Zendesk Service instance on their public website to centralize client inquiries. The implementation aligns with the Customer Support category and is focused on capturing website-originated requests into a single support queue for a 20-person professional services firm.
The deployment centers on web-embedded Zendesk Service functionality, using core ticketing and web messaging capabilities to route email and site messages into organized queues, and leveraging macros and a lightweight knowledge base for repeatable responses. Configuration reflects a small business footprint, prioritizing streamlined ticket workflows, agent assignment, and visibility into open cases.
Operational coverage spans client services and support workflows, with staff handling case intake, response coordination, and simple escalation paths. Governance emphasizes centralized case management and standard response processes within Zendesk Service to provide consistent customer support across the firm’s website channel.
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IT Decision Makers and Key Stakeholders at The HADA Group
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Apps Being Evaluated by The HADA Group Executives
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