Jackson, 38301, TN,
United States
The Jacksonville Fire Department Technographics
The Jacksonville Fire Department Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Jacksonville Fire Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 The Jacksonville Fire Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Jacksonville Fire Department has purchased the following applications: Adashi FirstResponse MDT for Incident Management in 2018, GoDaddy for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Jacksonville Fire Department is running and its propensity to invest more and deepen its relationship with Adashi , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Jacksonville Fire Department revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Jacksonville Fire Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Jacksonville Fire Department Tech Stack and Enterprise Applications
The Jacksonville Fire Department ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adashi | Legacy | Adashi FirstResponse MDT | Incident Management | ITSM | n/a | 2018 | 2018 |
In 2018, the Jacksonville Fire Department implemented Adashi FirstResponse MDT as its Incident Management application. The Jacksonville Fire Department serves the City of Jackson in Madison County with seven stations, 16 units and over 170 personnel, responding to more than 5,000 calls annually across 49.5 square miles and a population exceeding 65,000. Department leadership relied on peer benchmarking with other agencies when selecting a solution, and chose Adashi because the product met user requirements and consolidated needed capabilities into a single offering.
Adashi FirstResponse MDT delivered mobile data terminal functionality tailored to Incident Management workflows, providing mapping, digital call information and direct access to detailed dispatcher information so mission-critical data is available to crews in the field. The implementation emphasized mapping and digital call information as primary modules, reducing reliance on voice queries to dispatch and improving on-scene situational awareness. These capabilities align with standard Incident Management functions such as real-time location context, field data delivery and crew mobilization support.
Operational coverage for the Adashi FirstResponse MDT spans all seven stations and 16 units, supporting firefighters and command staff across daily emergency response and communications. Adoption has continued for three years, with the department reporting improved access to mission-critical data and reduced time spent on voice communications, captured in the comment from Marcus Turner, JFD Communications and Information Technology Officer, "Adashi products assist us in mitigating the lack of seeing and sharing the same data, the mapping and the digital call information minimizes time talking to our dispatch and asking questions that waste valuable time." Selection and rollout were governed by user-driven requirements and peer-referenced evaluation, aligning the Incident Management application to the department's communications workflows.
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The Jacksonville Fire Department IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, The Jacksonville Fire Department implemented GoDaddy for Application Hosting and Computing Services to host and publish content on its municipal fire department website. The deployment uses GoDaddy web hosting and domain services to provide site provisioning, DNS management, SSL certificate hosting, and administrative access for public-facing pages.
GoDaddy is used to deliver web content and administrative publishing workflows for public information, community alerts, and department resource pages, aligning the Application Hosting and Computing Services with municipal communications and operations. The architecture centers on externally hosted web assets under the city domain, with hosting administration and content management processes supporting routine updates and operational web presence.
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IT Decision Makers and Key Stakeholders at The Jacksonville Fire Department
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by The Jacksonville Fire Department Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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