The Kemnal Academies Trust
The Atkins Centre, Sevenoaks Way,
Sidcup, x, DA14 5AA,
United Kingdom
Sidcup, x, DA14 5AA,
United Kingdom
44 20 3740 1808
Education
The Kemnal Academies Trust Technographics
The Kemnal Academies Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Kemnal Academies Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6400 The Kemnal Academies Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Kemnal Academies Trust has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, FreshDesk Customer Support for Customer Support in 2020, Freshservice for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Kemnal Academies Trust is running and its propensity to invest more and deepen its relationship with Google , Freshworks , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Kemnal Academies Trust revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Kemnal Academies Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Kemnal Academies Trust Tech Stack and Enterprise Applications
The Kemnal Academies Trust Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, The Kemnal Academies Trust implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The Kemnal Academies Trust Google Workspace (Formerly Google G-Suite) Collaboration is positioned to support core communication, document collaboration and classroom coordination across the trust's schools and central services in the United Kingdom.
Deployment configurations align with standard Google Workspace administrative controls, including the Google Admin Console for domain and user management, Gmail and Calendar for messaging and scheduling, Drive and Docs for document management and real time coauthoring, and Meet and Classroom for synchronous and instructional workflows. Configurations appear to employ group based access controls and role based administrative separation to distinguish staff and student privileges, consistent with education sector collaboration practices.
Operational scope extends trust wide across teaching, IT, HR and communications functions, serving approximately 6,400 employees and multiple academy sites under the trust. The trust's public website references the use of Google Workspace (Formerly Google G-Suite), confirming the platform is part of its published digital estate and collaboration stack.
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The Kemnal Academies Trust CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, The Kemnal Academies Trust implemented FreshDesk Customer Support to centralize incoming queries and formalize digital intake from its public site. FreshDesk Customer Support was embedded on the TKAT website as a web support channel and contact form, routing website-originated requests into a unified ticketing pipeline.
The implementation configured typical Customer Support capabilities including web-to-ticket capture, email ticketing, a knowledge base for self-service, automated ticket assignments, and SLA-based routing. FreshDesk Customer Support was organized with categorical queues, canned responses, and role-based agent profiles to standardize handling across administrative and operational support functions.
Integration scope was focused on the website channel with web-originated interactions threading into the FreshDesk ticketing engine, and the program established governance for ticket routing, escalation rules, and agent access controls. Operational coverage aligned central trust support teams with school-level contacts on a single platform, formalizing centralized support workflows and role-driven case ownership.
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Marketing Analytics | CRM |
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2019 | 2019 |
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The Kemnal Academies Trust ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, The Kemnal Academies Trust deployed Freshservice, implementing IT Service Management. The implementation surfaces Freshservice on the TKAT website as a centralized self-service portal and ticket intake point for staff and stakeholders, and uses the application as the primary ITSM platform for service delivery.
The deployment leverages standard IT Service Management capabilities consistent with the category, including incident management, service catalog and request fulfillment, knowledge base, asset inventory and discovery, and workflow automation to standardize support processes. Scope covers the multi-academy trust environment supporting central IT teams and school-level administrators across the United Kingdom, with a portal-forward architecture, role-based access controls, and configured routing to direct requests to appropriate support groups. Governance centers on standardized request classifications, escalation pathways and centralized IT service records to provide consistent handling and operational visibility.
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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The Kemnal Academies Trust IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Kemnal Academies Trust
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director | Director | HR | |
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IT Director | Director | IT | |
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HR Business Partner | Manager | HR | |
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Lead HR Business Partner | Manager | HR | |
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Finance Assistant (Financial Accounts) | Manager | Finance | |
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Business Manager | Manager | Operations | |
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Assistant HR Business Partner | Manager | HR | |
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Lead HR Business Partner | Manager | HR | |
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Apps Being Evaluated by The Kemnal Academies Trust Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Kemnal Academies Trust IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Kemnal Academies Trust digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Kemnal Academies Trust Technographics
The Kemnal Academies Trust is a Education organization based in United Kingdom,
with around 6400 employees and annual revenues of $1.50 billion.
The Kemnal Academies Trust operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), FreshDesk Customer Support and Freshservice,
covering areas like Collaboration, Customer Support and IT Service Management.
The Kemnal Academies Trust has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google and Freshworks.
The Kemnal Academies Trust recently adopted applications including
Domotz in 2022, FreshDesk Customer Support in 2020 and Freshservice in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Kemnal Academies Trust’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Kemnal Academies Trust’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Kemnal Academies Trust technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.