AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

The Marson Group Tech Stack and Enterprise Applications

The Marson Group AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, The Marson Group implemented Freshdesk Messaging (Formerly Freshchat) on its website. The Marson Group is a Brazil-based distribution company with 64 employees and deployed Freshdesk Messaging (Formerly Freshchat) as its Chatbots and Conversational AI solution to manage customer-facing conversations on www.marson.com.br, supporting frontline customer service and sales inquiry handling. The implementation configures the Freshdesk Messaging web messenger to provide real-time chat, automated message flows, quick replies, and bot-led triage consistent with Chatbots and Conversational AI capabilities, with escalation paths to human agents for complex issues. Operational governance centers on a centralized inbox and standardized agent response workflows, aligning website conversations to support and sales functions across the organization, and emphasizing conversation routing and session context retention to maintain continuity across customer interactions.
The Marson Group eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Clearsale Legacy Clearsale eCommerce Fraud Protection eCommerce n/a 2016 2016
In 2016, The Marson Group implemented Clearsale for eCommerce Fraud Protection on its public website. The Marson Group is a Brazil-based distribution company that deployed Clearsale to protect online order acceptance and checkout decisioning for its e-commerce channel. Clearsale was configured to provide risk scoring, automated decisioning, and a manual review queue, reflecting standard eCommerce Fraud Protection capabilities. The implementation emphasized real-time order inspection, fraud scoring models, and decision workflow orchestration to route high risk orders to analysts while allowing low risk orders to proceed automatically. Integration work focused on the website checkout flow and the order processing systems, enabling decisioning at point of sale and routing suspect transactions into a review workflow. Operational coverage targeted the companys e-commerce operations and fulfillment functions in Brazil, with governance centered on decision thresholds and review SLAs to align fraud review with order processing.
eCommerce eCommerce 2016 2016
The Marson Group CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TOTVS Legacy TOTVS CRM CRM CRM n/a 2019 2019
In 2019, The Marson Group implemented TOTVS CRM and adopted the MasterSales solution to support its distribution operation. The deployment targeted distribution and sales functions within the company, with a primary focus on improving sales management agility in its Brazilian operations. TOTVS CRM was configured to deliver core CRM capabilities including sales pipeline management, contact and customer master records, order capture workflows and sales reporting, complemented by TOTVS Business Intelligence for dashboarding and performance visibility. The implementation emphasized distribution-specific order workflows and alignment of sales team processes, and included market-facing demonstrations such as a showcase event in Campinas to support adoption and governance between sales and operations. The Marson Group reported more agility in sales management following the adoption.
Marketing Automation CRM 2020 2020
The Marson Group IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at The Marson Group

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by The Marson Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Marson Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Marson Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD The Marson Group Technographics
The Marson Group is a Distribution organization based in Brazil, with around 64 employees and annual revenues of $13.0 million.
The Marson Group operates a diverse technology stack with applications such as Freshdesk Messaging (Formerly Freshchat), Clearsale and TOTVS CRM, covering areas like Chatbots and Conversational AI, eCommerce Fraud Protection and CRM.
The Marson Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Freshworks, Clearsale and TOTVS.
The Marson Group recently adopted applications including RD Station Marketing in 2020, TOTVS CRM in 2019 and Cloudflare CDN in 2019, highlighting its ongoing modernization strategy.
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Our research team continuously updates The Marson Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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