Serra Negra, 13930,
Brazil
The Marson Group Technographics
The Marson Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Marson Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64 The Marson Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Marson Group has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2016, Clearsale for eCommerce Fraud Protection in 2016, TOTVS CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Marson Group is running and its propensity to invest more and deepen its relationship with Freshworks , Clearsale , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Marson Group revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Marson Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Marson Group Tech Stack and Enterprise Applications
The Marson Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, The Marson Group implemented Freshdesk Messaging (Formerly Freshchat) on its website. The Marson Group is a Brazil-based distribution company with 64 employees and deployed Freshdesk Messaging (Formerly Freshchat) as its Chatbots and Conversational AI solution to manage customer-facing conversations on www.marson.com.br, supporting frontline customer service and sales inquiry handling.
The implementation configures the Freshdesk Messaging web messenger to provide real-time chat, automated message flows, quick replies, and bot-led triage consistent with Chatbots and Conversational AI capabilities, with escalation paths to human agents for complex issues. Operational governance centers on a centralized inbox and standardized agent response workflows, aligning website conversations to support and sales functions across the organization, and emphasizing conversation routing and session context retention to maintain continuity across customer interactions.
|
The Marson Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clearsale | Legacy | Clearsale | eCommerce Fraud Protection | eCommerce | n/a | 2016 | 2016 |
In 2016, The Marson Group implemented Clearsale for eCommerce Fraud Protection on its public website. The Marson Group is a Brazil-based distribution company that deployed Clearsale to protect online order acceptance and checkout decisioning for its e-commerce channel.
Clearsale was configured to provide risk scoring, automated decisioning, and a manual review queue, reflecting standard eCommerce Fraud Protection capabilities. The implementation emphasized real-time order inspection, fraud scoring models, and decision workflow orchestration to route high risk orders to analysts while allowing low risk orders to proceed automatically.
Integration work focused on the website checkout flow and the order processing systems, enabling decisioning at point of sale and routing suspect transactions into a review workflow. Operational coverage targeted the companys e-commerce operations and fulfillment functions in Brazil, with governance centered on decision thresholds and review SLAs to align fraud review with order processing.
|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
The Marson Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TOTVS | Legacy | TOTVS CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, The Marson Group implemented TOTVS CRM and adopted the MasterSales solution to support its distribution operation. The deployment targeted distribution and sales functions within the company, with a primary focus on improving sales management agility in its Brazilian operations.
TOTVS CRM was configured to deliver core CRM capabilities including sales pipeline management, contact and customer master records, order capture workflows and sales reporting, complemented by TOTVS Business Intelligence for dashboarding and performance visibility. The implementation emphasized distribution-specific order workflows and alignment of sales team processes, and included market-facing demonstrations such as a showcase event in Campinas to support adoption and governance between sales and operations. The Marson Group reported more agility in sales management following the adoption.
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
The Marson Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at The Marson Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The Marson Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||