The Open University
Walton Hall, Kents Hill,
Milton Keynes, MK7 6AA,
United Kingdom
Milton Keynes, MK7 6AA,
United Kingdom
44 30 0303-5303
Education
The Open University Technographics
The Open University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Open University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10582 The Open University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Open University has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, SAP SuccessFactors Employee Central for Core HR in 2020, Comm100 Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Open University is running and its propensity to invest more and deepen its relationship with SAP , Moodle , Zellis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Open University revenues, which have grown to $698.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Open University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Open University Tech Stack and Enterprise Applications
The Open University ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019, The Open University began implementing SAP S/4 HANA. SAP S/4 HANA was implemented as the institution's ERP Financial platform to centralize core financial and administrative processes across the university.
The program culminated in a greenfield SAP estate go-live in November 2020, which included SAP S/4 HANA alongside ECC 6.0 EHP 8, BPC for BW/4HANA, SAP Gateway and Fiori. The technical architecture used a mixed public and private cloud configuration and incorporated integration and middleware components such as SAP CPI, SAP PO, API Management and EMS to connect third party services.
Functional coverage extended beyond core finance to HR, procurement, travel and customer engagement, evidenced by integrations with SuccessFactors, Concur, Ariba, Cloud for Customer with AskHR, OpenText and Customer Data Cloud. The ERP implementation established a SAP and Fiori Factory roadmap, and the SAP S/4 HANA deployment included standard ERP Financial workflows, financial planning via BPC and enterprise reporting on BW/4HANA.
Operational governance was formalized through a 32 member ERP Products team structured around Agile, DevOps and ITIL principles, using a blended on and offshore resourcing model. The team owned Incident, Change, Problem and Release Management, participated in the CAB, and produced the Statement of Work, Operations Manual and Service Delivery Manuals while agreeing RACIs and contributing to the new Target Operating Model. The program also guided a successful external compliance audit and a licensing benchmark audit conducted six months after go-live, and embedded new SAP processes and operating discipline into university operations.
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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The Open University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, The Open University implemented SAP SuccessFactors Employee Central as its Core HR application. The implementation was accompanied by a contracted SAP SuccessFactors Trainer from January 2020 to January 2022 to create and deliver the training program for the Employee Central rollout.
The training scope targeted Employees, Line Managers and HR teams responsible for position management, resourcing and people services, aligning learning pathways to those functional roles. The team produced a training curriculum and learning pathway with defined delivery methods, and they analyzed business processes and technical documentation to map job-role workflows into system exercises for SAP SuccessFactors Employee Central.
The program produced storyboards for the digital team to author engaging eLearning and identified a complete list of online step by step system simulations needed to train users on how to use SAP SuccessFactors Employee Central in their day to day roles. This approach enabled virtual self paced training for the largest audience groups and reduced the amount of classroom training required, reinforcing role based governance for position management and resourcing processes.
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HR Service Delivery | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2013 | 2013 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2018 | 2018 |
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The Open University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comm100 Network Corporation | Legacy | Comm100 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, The Open University implemented Comm100 Live Chat on its public website. The deployment positions Comm100 Live Chat within the Chatbots and Conversational AI category as the institution's web-facing conversational channel for student support, enquiries, and prospective student engagement. The implementation covers the primary university website, enabling real-time messaging between site visitors and centralized operator consoles for web-based assistance.
Configuration centered on the Comm100 Live Chat web widget, operator console setup, chat routing and queue management, canned responses, transcript capture, and standard reporting telemetry common to Chatbots and Conversational AI deployments. Integration scope is limited to embedding the Comm100 Live Chat client into site pages to enable session handoff from web contexts to live agents, with chat transcripts captured in the Comm100 environment. Governance focused on operator workflows and chat handling procedures to align web chat activity with the university's digital student support teams and existing service channels.
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The Open University Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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The Open University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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The Open University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2016 | 2016 |
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The Open University SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2024 | 2025 |
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The Open University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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The Open University EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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The Open University Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Open University
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Open University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Open University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Open University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD The Open University Technographics
The Open University is a Education organization based in United Kingdom,
with around 10582 employees and annual revenues of $698.0 million.
The Open University operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and Comm100 Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
The Open University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Comm100 Network Corporation.
The Open University recently adopted applications including
Deposco Bright Forecast in 2024, Comm100 Live Chat in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Open University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Open University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Open University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.