The Personnel Group
115 Hume St,
Wodonga, 3690, VIC,
Australia
Wodonga, 3690, VIC,
Australia
61 1300 874 000
Professional Services
The Personnel Group Technographics
The Personnel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Personnel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 The Personnel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Personnel Group has purchased the following applications: ELMO HR Core for Core HR in 2021, Zendesk Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Personnel Group is running and its propensity to invest more and deepen its relationship with ELMO Software , ReadyTech , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Personnel Group revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Personnel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Personnel Group Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ELMO Software | Legacy | ELMO HR Core | Core HR | HCM | n/a | 2021 | 2022 |
In 2021 The Personnel Group implemented ELMO HR Core as its centralized HR platform, launching the new system in November 2021 following several months of research and development. The Personnel Group deployed ELMO HR Core to automate, integrate and streamline HR processes across the organisation, with a structured migration of functionality completed between November 2021 and July 2022.
Implementation focused on Core HR capabilities, with explicit modules and workflows consolidated into ELMO HR Core including recruitment and onboarding, payroll operations, and learning and development alongside core HR functions. The ELMO HR Core deployment was configured to support employee lifecycle management and onboarding workflows, payroll processing flows, and L&D tracking, and it was explicitly positioned to serve every team member across the business.
The rollout included organizational and governance changes inside HR, most notably embedding a Health and Wellbeing Officer into the organisational structure and appointing a Mental Health Nurse to the HR Team in February 2022. That HR-based mental health role has been used to inform policy and incentives and to deliver Mental Health First Aid training, supporting both staff and the communities the organisation serves. The Personnel Group reports broad staff engagement in testing and transition activities during the rollout.
Explicit outcomes recorded by the organisation include the Mental Health Nurse role exceeding expectations and becoming a pivotal contributor to policy development, maintenance of gold status for Mental Health First Aid accreditation, and continued staff development successes such as trainees graduating with formal qualifications and multiple long service milestones.
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2021 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, The Personnel Group deployed Zendesk Chat on its corporate website. Zendesk Chat, a Chatbots and Conversational AI application, was implemented as the primary web chat channel to capture real-time inquiries from candidates and clients and to provide an online first response capability.
The deployment used the vendor hosted chat widget and agent console model typical of web chat implementations, embedding Zendesk Chat into site pages via a lightweight script and routing conversations to an internal agent workspace. Functional capabilities aligned with the Chatbots and Conversational AI category include real-time messaging, canned responses and macros, chat routing to specialist recruiters or client service agents, session transcripts and conversation history, and basic conversation analytics for volume and response tracking.
Operational coverage focused on candidate engagement and client service teams across the companys Australian operations, with governance centered on agent assignment rules, escalation workflows and standardized response templates. The Personnel Group Zendesk Chat Chatbots and Conversational AI implementation was organized as a web-facing support channel managed by recruitment and client services, with workflow controls and agent training to operationalize live chat handling and transcript management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, The Personnel Group implemented Microsoft 365 as its primary Collaboration platform for its 200-employee Australian professional services organization. The deployment centralized core collaboration capabilities across internal teams and client-facing consultants, and Microsoft 365 is also surfaced on the company website indicating alignment between corporate web presence and the tenant environment.
The Microsoft 365 implementation uses standard Collaboration capabilities such as cloud email, SharePoint document libraries, OneDrive file synchronization, and Teams for real-time meetings and chat to support recruitment, HR, sales and operations workflows. Governance is administered at the tenant level with role based access controls and centralized identity management consistent with Microsoft 365 administration, and the deployment scope covers companywide collaboration and client engagement workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Personnel Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by The Personnel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Personnel Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Personnel Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The Personnel Group Technographics
The Personnel Group is a Professional Services organization based in Australia,
with around 200 employees and annual revenues of $16.0 million.
The Personnel Group operates a diverse technology stack with applications such as
ELMO HR Core, Zendesk Chat and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
The Personnel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ELMO Software, Zendesk and Microsoft.
The Personnel Group recently adopted applications including
ELMO HR Core in 2021, ELMO Payroll in 2021 and Newfold Digital Hostopia Australia in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Personnel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Personnel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Personnel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.