The Ritz London
150 Piccadilly, St. Jamess,
London, W1J 9BR,
United Kingdom
London, W1J 9BR,
United Kingdom
44 20 7493 8181
Leisure and Hospitality
The Ritz London Technographics
The Ritz London Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Ritz London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 The Ritz London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Ritz London has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Quadranet Reservations for Reservation and Booking Management in 2011, SendThisFile for Collaboration in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Ritz London is running and its propensity to invest more and deepen its relationship with Infor , Quadranet Systems , SendThisFile or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Ritz London revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Ritz London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Ritz London Tech Stack and Enterprise Applications
The Ritz London ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, The Ritz London implemented Infor SunSystems as its ERP Financial application for the property finance organization. Infor SunSystems was deployed to establish a single financial record and formal budget control processes across the hotel finance function.
The implementation concentrated on core ledger and control capabilities, including balance sheet reconciliations, bank reconciliations, and analysis of voucher control account balances. Budgeting capabilities were configured to verify and upload the 2014 budgets into Infor SunSystems, with auto-calculations implemented to check totals on the budget spreadsheet and enforce budget data integrity during upload.
Operational ownership sat with the finance team and accounts receivable functions, with controls and recurring workflows implemented for periodic reconciliations and voucher account analysis. The deployment was property focused, supporting the Ritz London finance operations and explicitly targeting reductions in the balance of sundry debtors outstanding at year end as a control objective.
Governance workstreams centered on formalizing reconciliation cadence, embedding spreadsheet validation into the budget upload process, and instrumenting bank reconciliation routines within Infor SunSystems. The configuration emphasis was on financial control, budget verification, and voucher level transparency rather than broader enterprise modules.
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The Ritz London ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadranet Systems | Legacy | Quadranet Reservations | Reservation and Booking Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, The Ritz London deployed Quadranet Reservations to manage restaurant and table bookings across its UK hospitality operations. Quadranet Reservations was implemented as a Reservation and Booking Management application, used to centralize booking workflows and reduce manual confirmation calls for front of house and reservations teams.
The deployment used QuadraNet Reservations RESv5 with explicit reservation and bookings modules plus an SMS integration for confirmations. Automated SMS reminders and confirmation workflows were configured to trigger on booking creation and pre arrival windows, embedding guest communications and booking status updates into the reservations lifecycle.
Integration with Boomerang SMS confirmation delivered the messaging channel for confirmations and reminders, and the rollout targeted restaurant and table booking operations across the property group in the United Kingdom. The SMS automation reportedly increased response rates to about 82 percent and produced vendor cited savings of more than £1,000 per month, while materially reducing the volume of manual confirmation calls handled by reservations staff.
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The Ritz London Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SendThisFile | Legacy | SendThisFile | Collaboration | Collaboration | n/a | 2003 | 2003 |
In 2003, The Ritz London implemented SendThisFile, a Collaboration application used to securely send, track and monitor large marketing and promotional media with external agencies in the United Kingdom. The deployment centralized secure file transfer and tracking for the marketing function, establishing controlled distribution of high-resolution assets, transfer status visibility and notification workflows across agency relationships.
SendThisFile implementations focused on secure file transmission, audit logging, file tracking and automated notifications to support marketing workflows and accelerate international campaign turnaround. The rollout covered marketing interactions with external agencies, improving file tracking and notifications, reducing file-sharing friction and enabling faster interaction with marketing partners.
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The Ritz London CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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The Ritz London ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2024 | 2024 |
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The Ritz London PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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The Ritz London IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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The Ritz London CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at The Ritz London
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Finance Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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General Manager | Manager | Finance | |
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Apps Being Evaluated by The Ritz London Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Ritz London IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Ritz London digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Ritz London Technographics
The Ritz London is a Leisure and Hospitality organization based in United Kingdom,
with around 400 employees and annual revenues of $80.0 million.
The Ritz London operates a diverse technology stack with applications such as
Infor SunSystems, Quadranet Reservations and SendThisFile,
covering areas like ERP Financial, Reservation and Booking Management and Collaboration.
The Ritz London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Quadranet Systems and SendThisFile.
The Ritz London recently adopted applications including
Freshservice in 2024, SolarWinds Pingdom RUM in 2017 and Microsoft Azure Cloud Services in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Ritz London’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Ritz London’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Ritz London technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.