London, W1J 9BR,
United Kingdom
The Ritz London Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Ritz London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 The Ritz London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Ritz London has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Quadranet Reservations for Reservation and Booking Management in 2011, SendThisFile for Collaboration in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Ritz London is running and its propensity to invest more and deepen its relationship with Infor , Quadranet Systems , SendThisFile or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Ritz London revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Ritz London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadranet Systems | Legacy | Quadranet Reservations | Reservation and Booking Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, The Ritz London deployed Quadranet Reservations to manage restaurant and table bookings across its UK hospitality operations. Quadranet Reservations was implemented as a Reservation and Booking Management application, used to centralize booking workflows and reduce manual confirmation calls for front of house and reservations teams.
The deployment used QuadraNet Reservations RESv5 with explicit reservation and bookings modules plus an SMS integration for confirmations. Automated SMS reminders and confirmation workflows were configured to trigger on booking creation and pre arrival windows, embedding guest communications and booking status updates into the reservations lifecycle.
Integration with Boomerang SMS confirmation delivered the messaging channel for confirmations and reminders, and the rollout targeted restaurant and table booking operations across the property group in the United Kingdom. The SMS automation reportedly increased response rates to about 82 percent and produced vendor cited savings of more than £1,000 per month, while materially reducing the volume of manual confirmation calls handled by reservations staff.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SendThisFile | Legacy | SendThisFile | Collaboration | Collaboration | n/a | 2003 | 2003 |
In 2003, The Ritz London implemented SendThisFile, a Collaboration application used to securely send, track and monitor large marketing and promotional media with external agencies in the United Kingdom. The deployment centralized secure file transfer and tracking for the marketing function, establishing controlled distribution of high-resolution assets, transfer status visibility and notification workflows across agency relationships.
SendThisFile implementations focused on secure file transmission, audit logging, file tracking and automated notifications to support marketing workflows and accelerate international campaign turnaround. The rollout covered marketing interactions with external agencies, improving file tracking and notifications, reducing file-sharing friction and enabling faster interaction with marketing partners.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
|
2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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