The Shilla Duty Free Shop
The Shilla Duty Free Shop Technographics
The Shilla Duty Free Shop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Shilla Duty Free Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 The Shilla Duty Free Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Shilla Duty Free Shop has purchased the following applications: SAP Commerce Cloud (ex Hybris) for eCommerce in 2016, Dynatrace APM for Application Performance Management in 2016, Quantil CDN360 for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Shilla Duty Free Shop is running and its propensity to invest more and deepen its relationship with SAP , Dynatrace , Quantil or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Shilla Duty Free Shop revenues, which have grown to $201.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Shilla Duty Free Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Shilla Duty Free Shop Tech Stack and Enterprise Applications
The Shilla Duty Free Shop eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, The Shilla Duty Free Shop implemented SAP Commerce Cloud (ex Hybris) to power its public online storefront. The deployment used SAP Commerce Cloud (ex Hybris) as the primary platform for web-based retail and digital customer engagement, aligning the project with the eCommerce category. The implementation focused on the corporate website as the central digital sales channel for the retailer in South Korea.
Configuration emphasized standard SAP Commerce Cloud modules including product catalog and content management, storefront rendering, promotions and pricing engines, and merchandising capabilities that are typical for enterprise eCommerce platforms. The setup included storefront customization and personalization workflows consistent with SAP Commerce Cloud architecture and customer experience management. Operational coverage centered on the website and online retail operations managed by Shilla’s marketing and merchandising teams.
Governance created content and merchandising workflows to coordinate catalog updates, promotional campaigns, and site merchandising, positioning SAP Commerce Cloud (ex Hybris) as the system of engagement for online sales. The Shilla Duty Free Shop SAP Commerce Cloud (ex Hybris) eCommerce installation centralized storefront control for marketing, merchandising, and online operations, improving alignment between content management and commercial execution.
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The Shilla Duty Free Shop ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
In 2016 The Shilla Duty Free Shop deployed Dynatrace APM on their website, instrumenting the public e-commerce application to establish enterprise-grade observability. Dynatrace APM was implemented as an Application Performance Management solution to monitor user-facing transactions and the end-to-end web application delivery pipeline for the retailer.
The implementation focused on core APM capabilities typical for the category, including real user monitoring for browser sessions, distributed transaction tracing across application tiers, and code-level diagnostics for server-side processes. Configuration included application topology mapping and dashboarding to visualize response times, error rates, and service dependencies, aligning monitoring artifacts with retail commerce workflows.
Instrumentation was applied across client-side and server-side components of the website, capturing web transaction flows and backend service interactions to support web operations and IT operations teams. The deployment emphasized continuous collection of performance telemetry from the site, enabling eventing and alert streams tied to application health and traffic patterns without naming internal backend systems.
Rollout was executed as an application-focused monitoring initiative for the website, with dashboards and alerting configured to support operations and incident response. Governance centered on operational observability, using Dynatrace APM to maintain service topology visibility and to surface code-level issues to engineering and operations teams rather than to replace any specifically named prior system.
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The Shilla Duty Free Shop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quantil | Legacy | Quantil CDN360 | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, The Shilla Duty Free Shop deployed Quantil CDN360 on its public website shilladfs.com. Quantil CDN360 is implemented as a Content Delivery Network to serve the retailer's web assets, consolidating edge caching and HTTP acceleration for the ecommerce storefront and marketing pages. The implementation configures origin routing from the shilladfs.com servers to Quantil CDN360, and applies standard CDN controls such as cache-control policies, asset invalidation workflows, and TLS termination at the edge. This configuration aligns with common Content Delivery Network functionality for static asset caching, image optimization delivery patterns, and dynamic content acceleration.
Operational ownership is centered in web operations and ecommerce teams who manage caching rules, cache purges, and origin failover settings within Quantil CDN360. Integration points are limited to the public website origin and the content deployment pipeline to ensure updated assets propagate through Quantil CDN360 automatically. Governance focused on configuration controls and staged rollouts for site zones and asset types, aligning CDN cache policies with marketing release schedules and transactional flows. The Shilla Duty Free Shop Quantil CDN360 Content Delivery Network deployment supports core web performance and content delivery responsibilities across the retailer's online business functions.
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at The Shilla Duty Free Shop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP, Online Division | VP | IT | |
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Apps Being Evaluated by The Shilla Duty Free Shop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Shilla Duty Free Shop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Shilla Duty Free Shop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Shilla Duty Free Shop Technographics
The Shilla Duty Free Shop is a Retail organization based in South Korea,
with around 800 employees and annual revenues of $201.0 million.
The Shilla Duty Free Shop operates a diverse technology stack with applications such as
SAP Commerce Cloud (ex Hybris), Dynatrace APM and Quantil CDN360,
covering areas like eCommerce, Application Performance Management and Content Delivery Network.
The Shilla Duty Free Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Dynatrace and Quantil.
The Shilla Duty Free Shop recently adopted applications including
Quantil CDN360 in 2021, Amazon Elastic Load Balancing (ELB) in 2017 and SAP Commerce Cloud (ex Hybris) in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Shilla Duty Free Shop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Shilla Duty Free Shop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Shilla Duty Free Shop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.