Symphony Group
Pen Hill Estate, Park Spring Road,
Barnsley, S72 7EZ,
United Kingdom
Barnsley, S72 7EZ,
United Kingdom
44 12 2644-6000
Manufacturing
Symphony Group Technographics
Symphony Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Symphony Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1715 Symphony Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Symphony Group has purchased the following applications: Talos 360 ATS for Applicant Tracking System in 2019, Hotjar for Customer Experience in 2019, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Symphony Group is running and its propensity to invest more and deepen its relationship with Talos 360 , The Access Group , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Symphony Group revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Symphony Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Symphony Group Tech Stack and Enterprise Applications
Symphony Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talos 360 | Legacy | Talos 360 ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Symphony Group implemented Talos 360 ATS as an Applicant Tracking System deployed on its public careers site. The deployment was targeted at supporting hiring for the manufacturing business with approximately 1,715 employees and centralized HR operations in the United Kingdom, using Talos 360 ATS on their website to capture applications and publish live vacancies.
Configuration emphasized core Applicant Tracking System capabilities, including job posting and management on the career portal, structured application intake, candidate pipelines, and workflow automation for status progression. The Talos 360 ATS implementation included configurable requisition forms, candidate status tracking, and automated candidate communications consistent with standard ATS functional modules.
Operational coverage is centered on HR and talent acquisition teams, with recruiters and hiring managers using the Talos 360 ATS through the website to screen applicants and advance candidates through interview stages. Integration is focused on the public careers site, with application data captured directly from online submission flows into Talos 360 ATS for centralized review.
Governance was enacted via system based hiring workflows and role based access controls to align approvals and handoffs with existing HR processes. The Talos 360 ATS provides Symphony Group with a centralized Applicant Tracking System backbone for web driven recruiting and candidate lifecycle management.
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Core HR | HCM |
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2013 | 2014 |
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Payroll | HCM |
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2013 | 2014 |
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Symphony Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Symphony Group implemented Hotjar on its public website, establishing a behavioral analytics capability. Symphony Group deployed Hotjar as an application in the Customer Experience category to capture on-site user behavior and inform digital experience decisions.
The implementation centered on client-side instrumentation, deploying the Hotjar tracking snippet across public site pages to collect session data. Configuration leveraged Hotjar functional modules typical for Customer Experience use cases, including session recordings, visual heatmaps, conversion funnel analysis, and on-page feedback tools to instrument user journeys and surface usability signals.
Operational coverage focused on the corporate website and supported marketing, e-commerce and product teams responsible for site content and user experience. Governance relied on Hotjar controls for sampling, access management, and privacy configuration to align data capture with enterprise data protection expectations and to limit exposure of sensitive inputs.
The Hotjar deployment provided Symphony Group with an embedded behavioral analytics layer on their website, enabling continuous UX observation and qualitative feedback collection to support digital decision making by marketing and product stakeholders.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Symphony Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Symphony Group deployed Atlassian Jira Service Desk as its IT Service Management solution. The company uses Atlassian Jira Service Desk on their website to provide a customer facing service portal for support requests and incident intake.
The implementation emphasized service request management, incident workflows, service catalog configuration, SLA policies, agent queues, automation rules, and a knowledge base to enable self service. Atlassian Jira Service Desk was configured with custom request types and approval workflows to align with manufacturing support processes, and agent queues were structured to route tickets to IT and service teams.
Operational governance focused on defining request lifecycle ownership, SLA and escalation procedures, and role based permissions for external portal users and internal agents. The deployment on the public website centralized external ticket intake for customers and suppliers, while configuration prioritized workflow orchestration and queue management based on available site evidence.
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Symphony Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Symphony Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Officer | Non Manager | HR | |
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Payroll Manager | Manager | HR | |
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Group Financial Controller | Director | Finance | |
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Head of Information Technology Operations | Director | IT | |
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Group Finance Director | Director | Finance | |
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Apps Being Evaluated by Symphony Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Symphony Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Symphony Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Symphony Group Technographics
Symphony Group is a Manufacturing organization based in United Kingdom,
with around 1715 employees and annual revenues of $450.0 million.
Symphony Group operates a diverse technology stack with applications such as
Talos 360 ATS, Hotjar and Atlassian Jira Service Desk,
covering areas like Applicant Tracking System, Customer Experience and IT Service Management.
Symphony Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Talos 360, Contentsquare and Atlassian.
Symphony Group recently adopted applications including
Microsoft Clarity in 2022, Atlassian Jira Service Desk in 2021 and Mimecast Email Security in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Symphony Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Symphony Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Symphony Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.