Tile Shop
14000 Carlson Parkway,
Plymouth, 55441, MN,
United States
Plymouth, 55441, MN,
United States
1 763-852-2950
Retail
Tile Shop Technographics
Tile Shop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tile Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1308 Tile Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tile Shop has purchased the following applications: CareerBuilder Jobs.net ATS for Applicant Tracking System in 2012, LogMeIn BoldChat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tile Shop is running and its propensity to invest more and deepen its relationship with CareerBuilder , UKG , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tile Shop revenues, which have grown to $377.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tile Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tile Shop Tech Stack and Enterprise Applications
Tile Shop HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder Jobs.net ATS | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012, Tile Shop implemented CareerBuilder Jobs.net ATS on its public careers site. CareerBuilder Jobs.net ATS is deployed as the company Applicant Tracking System and is hosted to serve job posting and application capture directly through the Tile Shop career portal at https://the-tile-shop.jobs.net/.
The implementation of CareerBuilder Jobs.net ATS included standard Applicant Tracking System capabilities such as on-site job listings and distribution, online application intake and candidate profile management, requisition posting and workflow routing, and recruiter-facing application review and basic reporting. Configuration focused on aligning job posting templates and application forms with Tile Shop recruiting requirements while preserving the CareerBuilder Jobs.net ATS user interfaces for candidates.
Operational coverage is centered on the Tile Shop talent acquisition and HR functions, with the CareerBuilder Jobs.net ATS integrated into the retailer's public career portal to centralize candidate data and application flows. The deployment routes applicant submissions to HR and recruiting users within the system, consolidating inbound hiring activity through the CareerBuilder Jobs.net ATS.
Governance emphasized centralized HR ownership of job requisitions and standardized hiring workflows, including role-based access for recruiters and hiring managers and consistent vacancy posting procedures. Career site configuration and ATS workflow orchestration were the primary levers used to operationalize recruiting processes through the Applicant Tracking System.
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Tile Shop AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013 Tile Shop implemented LogMeIn BoldChat. Tile Shop deployed LogMeIn BoldChat as a website-based conversational interface in the Chatbots and Conversational AI category to support customer service and online sales engagement on tileshop.com.
The deployment of LogMeIn BoldChat centers on a web chat widget and agent console, configured to handle live chat sessions, proactive chat invitations, canned responses, and chat transcript capture. LogMeIn BoldChat supports conversational workflows and live agent escalation, enabling web visitors to move from automated interaction to agent-assisted sessions as needed.
Operational coverage focuses on e-commerce and customer service functions, with the chat interface instrumented on the public website to route inquiries into contact center workflows and online sales support. The implementation aligns LogMeIn BoldChat functionality with customer service processes, including session routing and transcript logging for case handling and follow up.
Governance and rollout were oriented around website deployment and agent adoption, with configuration of chat routing rules and conversational scripts to match Tile Shop support patterns. LogMeIn BoldChat is used by Tile Shop to provide real time conversational support on its site, strengthening online customer engagement within the Chatbots and Conversational AI category.
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Tile Shop Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Tile Shop implemented Google Workspace (Formerly Google G-Suite) as its cloud collaboration platform. The Google Workspace (Formerly Google G-Suite) deployment, categorized as Collaboration, was provisioned across corporate and retail teams to provide centralized email, calendar, and team collaboration capabilities. Tile Shop Google Workspace (Formerly Google G-Suite) Collaboration supports corporate communications and day-to-day collaboration for merchandising and e-commerce business functions.
Configuration leveraged standard Collaboration modules including Gmail, Google Calendar, Google Drive, Google Docs, Sheets, and Slides to enable document coauthoring and shared drive usage. Administrative controls were applied at the organizational domain level for user provisioning and access governance visible through the Tile Shop website. Operational coverage encompassed office and store-facing functions, aligning collaboration tooling with merchandising, store operations, and corporate support workflows.
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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Tile Shop Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Tile Shop SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2024 | 2024 |
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Tile Shop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tile Shop ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Tile Shop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Tile Shop CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tile Shop
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director of Human Resources | Director | HR | |
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Human Resources Payroll Manager | Manager | HR | |
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Vice President of Talent Management | VP | HR | |
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HR Supervisor - Benefits, Onboarding, & Employee Rewards | Non Manager | HR | |
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CIO | CXO | IT | |
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Apps Being Evaluated by Tile Shop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tile Shop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tile Shop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tile Shop Technographics
Tile Shop is a Retail organization based in United States,
with around 1308 employees and annual revenues of $377.0 million.
Tile Shop operates a diverse technology stack with applications such as
CareerBuilder Jobs.net ATS, LogMeIn BoldChat and Google Workspace (Formerly Google G-Suite),
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Tile Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CareerBuilder, GoTo (formerly LogMeIn) and Google.
Tile Shop recently adopted applications including
Dispatch Platform in 2024, WorkForce Employee Experience in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tile Shop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tile Shop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tile Shop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.