The UPS Store
6060 Cornerstone Court West,
San Diego, 92121, CA,
United States
San Diego, 92121, CA,
United States
1 858-455-8800
Retail
The UPS Store Technographics
The UPS Store Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The UPS Store and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6793 The UPS Store employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The UPS Store has purchased the following applications: Intuit QuickBooks Online for ERP Financial in 2014, SoundHound Smart Answering for Cognitive Computing in 2023, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The UPS Store is running and its propensity to invest more and deepen its relationship with Intuit , SoundHound Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The UPS Store revenues, which have grown to $1.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The UPS Store intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The UPS Store Tech Stack and Enterprise Applications
The UPS Store ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit QuickBooks Online | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, The UPS Store deployed Intuit QuickBooks Online to support ERP Financial operations at the store level. The UPS Store, a U.S. retail network with 6,793 employees and $1,010,000,000 in revenue, used Intuit QuickBooks Online to centralize bookkeeping and day-to-day financial recordkeeping across individual retail locations.
Intuit QuickBooks Online was configured to handle core bookkeeping workflows, accounts receivable management, expense tracking, invoicing, and basic financial reporting consistent with an ERP Financial application profile. Configuration emphasized multi-user access for store managers and clerical staff, and transaction-level data entry for monthly royalty calculations and store expense records.
Operational coverage centered on store-level business functions, with store managers responsible for determining and collecting monthly accounts receivable from account holders, inputting store expenses into QuickBooks, pricing services and merchandise to maintain cost margins, and recording damage and loss claims. These activities indicate the application was used for both transactional accounting and simple operational finance tasks within individual stores.
Governance and process responsibilities were assigned to store managers, who employed, trained, and managed small store teams to perform scheduling, daily objectives, and the financial data entry required by Intuit QuickBooks Online. Rollout and ongoing use reflected a store-owned bookkeeping model where local managers maintained financial records and produced recurring royalty and A/R reports within the ERP Financial system.
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The UPS Store AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Smart Answering | Cognitive Computing | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, The UPS Store implemented SoundHound Smart Answering as a Cognitive Computing application to introduce generative voice AI assistants across customer and employee support channels. The SoundHound Smart Answering deployment emphasized omnichannel conversational voice and text interfaces to support storefront inquiries and internal help desk interactions, targeting improvements in customer experience and employee experience.
The deployment architecture leveraged core Cognitive Computing capabilities including speech to text, text to speech, natural language understanding, intent classification, and dialog management to sustain end to end conversational flows. Functional modules implemented included customer facing voice assistants for storefront and contact center interactions, employee assistants for internal operational support, IVR automation, and agent assist features that surface knowledge base content and suggested responses during handoffs.
Operational coverage focused on customer service and internal support across The UPS Store United States operations, aligning the application with business functions in customer support and employee support. Governance centered on centralized conversational design, intent lifecycle management, and model retraining pipelines to maintain response quality and compliance with service workflows. The implementation directly addresses market pressures of labor scarcity and rising operational costs by automating routine inquiries and providing AI enabled assistance to employees.
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The UPS Store Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, The UPS Store implemented Microsoft 365 to support Collaboration functions including enterprise email, team communication, and document collaboration. Microsoft 365 at The UPS Store includes Exchange Online for messaging, Microsoft Teams for persistent chat and meetings, SharePoint Online for intranet and document libraries, and OneDrive for file sync and personal storage, providing a unified Collaboration platform across productivity and content workflows. The deployment is referenced on The UPS Store public website, indicating an active Microsoft 365 tenant in use by the organization.
The Microsoft 365 deployment is organized as a cloud tenant architecture with centralized tenant administration, role based access controls, and standard governance constructs for identity, compliance, and information protection consistent with Collaboration category practices. Functional modules support corporate productivity, internal communications, and document lifecycle management, and they enable collaboration workflows such as shared document editing, meeting coordination, and team spaces through Microsoft 365 services. The UPS Store Microsoft 365 Collaboration implementation aligns the company application category business function relationship by providing core collaboration and productivity capabilities to corporate users.
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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The UPS Store Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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The UPS Store eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2019 | 2019 |
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The UPS Store CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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The UPS Store ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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The UPS Store TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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The UPS Store IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at The UPS Store
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The UPS Store Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The UPS Store IT executives and key decision makers. This section highlights The UPS Store's latest recorded technology evaluations, including Legacy for Legacy System on 2026-01-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The UPS Store digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-29 | The UPS Store | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
FAQ - APPS RUN THE WORLD The UPS Store Technographics
The UPS Store is a Retail organization based in United States,
with around 6793 employees and annual revenues of $1.01 billion.
The UPS Store operates a diverse technology stack with applications such as
Intuit QuickBooks Online, SoundHound Smart Answering and Microsoft 365,
covering areas like ERP Financial, Cognitive Computing and Collaboration.
The UPS Store has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, SoundHound Inc. and Microsoft.
The UPS Store recently adopted applications including
6sense Account Engagement Platform in 2024, SoundHound Smart Answering in 2023 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The UPS Store’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The UPS Store’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The UPS Store technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.