London, SE1 9SG,
United Kingdom
The View From The Shard United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The View From The Shard United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 The View From The Shard United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The View From The Shard United Kingdom has purchased the following applications: Avius Customer Feedback for Customer Experience in 2018, DigiCert SSL for Secure Sockets Layer (SSL) in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The View From The Shard United Kingdom is running and its propensity to invest more and deepen its relationship with Avius , DigiCert or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The View From The Shard United Kingdom revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The View From The Shard United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avius | Legacy | Avius Customer Feedback | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 The View From The Shard implemented Avius Customer Feedback as part of its Customer Experience programme in London, deploying Avius kiosks and online surveys to capture in the moment and post visit visitor feedback. The deployment was explicitly focused on instrumenting visitor touchpoints to produce timely CX signals for frontline teams and management.
The Avius Customer Feedback implementation combined physical kiosk endpoints and web survey channels, configured to collect CSAT and qualitative comments, and to surface real time reporting. Configuration work emphasized survey routing, question sets aligned to visitor journey stages, and dashboarding to track CSAT trends and response volumes.
Operational coverage centered on visitor services and front of house operations at the London site, with feedback flows integrated into daily operational reviews and customer experience workflows. The system produced consolidated reporting for the CX programme and supported ongoing feedback handling by guest services and operations management.
The Avius deployment was partnered in August 2018 and delivered real time reporting, with a measured CSAT uplift of about 6 percent within the first year. Governance included structured reporting cadence and use of Avius Customer Feedback outputs to inform service adjustments across the site.
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigiCert | Legacy | DigiCert SSL | Secure Sockets Layer (SSL) | CyberSecurity | n/a | 2013 | 2013 |
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