List of Avius Customer Feedback Customers
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Since 2010, our global team of researchers has been studying Avius Customer Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avius Customer Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avius Customer Feedback for Customer Experience include: Hartsfield-Jackson Atlanta International Airport, a United States based Transportation organisation with 600 employees and revenues of $300.0 million, Legoland Florida, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $150.0 million, The View From The Shard United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 80 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Avius Customer Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avius Customer Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hartsfield-Jackson Atlanta International Airport | Transportation | 600 | $300M | United States | Avius | Avius Customer Feedback | Customer Experience | 2020 | n/a |
In 2020, Hartsfield-Jackson Atlanta International Airport deployed Avius Customer Feedback, installing Avius Gestures touchless kiosks and complementary feedback devices across restroom and terminal locations to support Customer Experience and operations monitoring in the Atlanta region. The rollout emphasized hygiene-safe, touchless data capture during the COVID-19 period, delivering real-time passenger feedback to accelerate detection of restroom and terminal issues and to support passenger health and safety.
Avius Customer Feedback was configured to capture gesture-based ratings and incident flags at point of service, enabling continuous real-time feedback collection and operational monitoring workflows. Collected feedback was routed into centralized monitoring and response processes used by passenger experience and facilities operations teams, reshaping frontline triage and issue resolution practices to prioritize hygiene and safety concerns.
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Legoland Florida | Leisure and Hospitality | 1500 | $150M | United States | Avius | Avius Customer Feedback | Customer Experience | 2011 | n/a |
In 2011, LEGOLAND Florida Resort deployed Avius Customer Feedback as part of its Customer Experience programme across park, waterpark and hotel operations in the Florida region. Avius Customer Feedback was implemented using customer facing kiosks, a mobile application and manager dashboards to capture in the moment and post visit guest feedback.
The implementation delivered core capabilities for feedback capture, real time alerts, case tracking and custom KPI reporting, aligning input channels with operational workflows. Case tracking routed guest issues into assignment and escalation flows, while dashboards consolidated feedback and active cases for CX managers and front line supervisors. Configuration focused on point of service capture and rapid notification to guest services teams.
Operational coverage included park operations, waterpark operations and hotel guest services, with kiosk and mobile inputs populating centralized dashboards used by supervisors and the CX programme. The deployment established a continuous feedback loop between guest facing staff and management for both immediate response and post visit analysis.
Governance centered on the case tracking and alerting features to enforce ownership and escalation, enabling faster resolution of guest issues through defined workflows. According to the provider materials, the implementation supported year over year improvements across guest satisfaction metrics through targeted reporting and operational response.
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The View From The Shard United Kingdom | Leisure and Hospitality | 80 | $28M | United Kingdom | Avius | Avius Customer Feedback | Customer Experience | 2018 | n/a |
In 2018 The View From The Shard implemented Avius Customer Feedback as part of its Customer Experience programme in London, deploying Avius kiosks and online surveys to capture in the moment and post visit visitor feedback. The deployment was explicitly focused on instrumenting visitor touchpoints to produce timely CX signals for frontline teams and management.
The Avius Customer Feedback implementation combined physical kiosk endpoints and web survey channels, configured to collect CSAT and qualitative comments, and to surface real time reporting. Configuration work emphasized survey routing, question sets aligned to visitor journey stages, and dashboarding to track CSAT trends and response volumes.
Operational coverage centered on visitor services and front of house operations at the London site, with feedback flows integrated into daily operational reviews and customer experience workflows. The system produced consolidated reporting for the CX programme and supported ongoing feedback handling by guest services and operations management.
The Avius deployment was partnered in August 2018 and delivered real time reporting, with a measured CSAT uplift of about 6 percent within the first year. Governance included structured reporting cadence and use of Avius Customer Feedback outputs to inform service adjustments across the site.
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