The Walt Disney Company France
Bd de Parc, Coupvray,
Paris, 77700,
France
Paris, 77700,
France
33 1 64 74 59 50
Leisure and Hospitality
The Walt Disney Company France Technographics
The Walt Disney Company France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Walt Disney Company France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 The Walt Disney Company France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Walt Disney Company France has purchased the following applications: Worldpay for Payment Processing in 2020, Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management in 2018, iAdvize Conversational Platform for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Walt Disney Company France is running and its propensity to invest more and deepen its relationship with WorldPay , Alvaria , iAdvize or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Walt Disney Company France revenues, which have grown to $1.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Walt Disney Company France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Walt Disney Company France Tech Stack and Enterprise Applications
The Walt Disney Company France ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldPay | Legacy | Worldpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, The Walt Disney Company France implemented Worldpay as its Payment Processing solution on its consumer-facing website. The deployment uses FIS Worldpay to handle e-commerce checkout flows on disney.fr, centralizing online card authorization, capture and settlement through the vendor platform.
Configuration and functional scope center on merchant gateway integration and hosted payment pages, with standard Payment Processing capabilities such as authorization, capture, settlement, tokenization for card on file, and fraud screening and risk management. Worldpay provides reporting and reconciliation modules that are embedded into the checkout workflow and support multiple consumer payment methods typical for a French market site.
The integration is implemented at the website layer, connecting the Disney France digital storefront to Worldpay for real-time transaction processing. Operational coverage focuses on e-commerce, finance and customer service functions within The Walt Disney Company France, with payment status and reconciliation feeds incorporated into routine transaction workflows.
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The Walt Disney Company France HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | HCM | n/a | 2018 | 2018 |
In 2018, The Walt Disney Company France deployed Alvaria Workforce (formerly Aspect Workforce Optimization) to support its Disney Streaming Viewer Experience operations. The deployment uses Alvaria Workforce as the primary Workforce Management platform to govern intraday KPIs, forecasting, scheduling, and staffing across multi campaign viewer support functions.
Alvaria Workforce was configured to support core workforce optimization capabilities including intraday forecasting and reforecasting up to two weeks, thirty minute interval monitoring of service level and occupancy, root cause investigative analytics, and lever management for staffing adjustments. Configuration emphasized operational controls for volume, average handle time, and staffing variance detection, and included reporting and analytical workflows to produce executive summaries and intraday updates.
The implementation operates within a centralized Command Center model that supports Disney+, Hulu, ESPN+, and STAR+ across phone, chat, and email channels in San Antonio and business process outsourcing localities worldwide, operating 24x7x365. The Alvaria Workforce deployment was integrated with operational tooling explicitly listed by the organization, including Salesforce, InContact, SNOW, Domo, Google Suites, and Microsoft Office applications such as Outlook, SharePoint, PowerPoint, Word, and Excel to surface data for forecasting, reporting, and analyst workflows.
Governance and process design centered on workforce optimization best practices, with analysts responsible for intraday KPI governance, reforecast triggers based on trend or event driven variance, initiation of levers such as skill changes and schedule adjustments, and communication of mitigation plans. Operational ownership included mentoring and training Command Center analysts, acting as proxy in the absence of the Workforce Manager, and coordinating cross functional workflows with Viewer Experience Operations, BPO teams, Business Partner Management, Program and Project Management, Training, Human Resources, and Technology.
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The Walt Disney Company France AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, The Walt Disney Company France deployed iAdvize Conversational Platform. The Walt Disney Company France implemented iAdvize Conversational Platform, a Chatbots and Conversational AI solution, to standardize digital customer engagement on its France channels and to support customer service and e-commerce interactions from the corporate web presence.
The implementation focused on conversational routing and hybrid human plus AI workflows, leveraging agent-assisted messaging, automated responses for common queries, and session persistence across web conversations. Configuration work centered on conversation templates, intent classification and escalation rules to move inbound messaging from automated handling to live advisors when needed, consistent with Chatbots and Conversational AI operational patterns.
Operational coverage was scoped to customer service, online sales support and digital marketing touchpoints within The Walt Disney Company France, with the platform serving as the primary conversational interface on disney.fr. Integrations with downstream systems are not specified in source materials, therefore system-to-system linkage is described only at a conceptual level consistent with the category, such as connection points for CRM or analytics pipelines that support conversational reporting and advisor workflows.
Governance activities accompanying the rollout emphasized centralized conversational policy, advisor onboarding for messaging channels and workflow definition for escalation and quality review, aligning service processes to conversational KPIs. iAdvize is noted as a Gartner Cool Vendor and the vendor reports a Forrester study in 2019 that found a 64 percent ROI for deployments of the platform, providing vendor-level context for the iAdvize Conversational Platform as a Chatbots and Conversational AI solution used by The Walt Disney Company France to support customer service.
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The Walt Disney Company France Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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The Walt Disney Company France Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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The Walt Disney Company France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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The Walt Disney Company France eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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The Walt Disney Company France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2014 | 2014 |
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The Walt Disney Company France PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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The Walt Disney Company France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at The Walt Disney Company France
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Walt Disney Company France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Walt Disney Company France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Walt Disney Company France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Walt Disney Company France Technographics
The Walt Disney Company France is a Leisure and Hospitality organization based in France,
with around 16000 employees and annual revenues of $1.45 billion.
The Walt Disney Company France operates a diverse technology stack with applications such as
Worldpay, Alvaria Workforce (formerly Aspect Workforce Optimization) and iAdvize Conversational Platform,
covering areas like Payment Processing, Workforce Management and Chatbots and Conversational AI.
The Walt Disney Company France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as WorldPay, Alvaria and iAdvize.
The Walt Disney Company France recently adopted applications including
Wiztrust Blockchain Platform in 2023, Amazon S3 in 2022 and Worldpay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Walt Disney Company France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Walt Disney Company France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Walt Disney Company France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.