Washington Capitals
627 N Glebe Rd Ste 850,
Arlington, 22203, VA,
United States
Arlington, 22203, VA,
United States
1 202-266-2200
Leisure and Hospitality
Washington Capitals Technographics
Washington Capitals Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Washington Capitals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Washington Capitals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Washington Capitals has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2017, ABI MasterMind Workforce Manager for Workforce Management in 2012, MicroStrategy ONE Analytics for Analytics and BI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Washington Capitals is running and its propensity to invest more and deepen its relationship with Microsoft , ABI MasterMind , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Washington Capitals revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Washington Capitals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Washington Capitals Tech Stack and Enterprise Applications
Washington Capitals ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Washington Capitals implemented Microsoft Dynamics GP as their core ERP Financial application to centralize finance operations for the team and affiliated Monumental Sports & Entertainment properties. The deployment targeted the Capitals finance organization in Arlington, VA and was positioned to support accounts payable, accounts receivable and general ledger accounting workflows.
Microsoft Dynamics GP was configured to manage vendor invoice review and coding, weekly payment processing and vendor aging, employee expense submission and corporate credit card processing, and annual 1099 preparation. Functional modules and capabilities implemented included accounts payable automation, receivables posting, GL account reconciliation support, tax reporting workflows for admission and sales type taxes, and month-end accrual tracking linked to travel expense spreadsheets.
Operational coverage emphasized the Finance department, specifically Accounts Payable and Accounts Receivable roles such as the Accounts Payable Clerk, with processes to organize and file electronic and hard copy invoices and checks. Expense workflows were integrated into payroll processing steps for employee reimbursements, and the system supported communications with vendors and staff for payable discrepancies, reflecting the day-to-day operational scope of the Capitals finance team.
Governance changes centered on formalizing invoice approval and coding controls, weekly payment cycles and monthly reconciliation responsibilities, including preparation and filing of tax returns and GL account reconciliations. Microsoft Dynamics GP served as the explicit ERP Financial backbone for these governance and operational controls, aligning system configuration with the Capitals finance functions and reporting needs.
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Washington Capitals HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABI MasterMind | Legacy | ABI MasterMind Workforce Manager | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012, Washington Capitals implemented ABI MasterMind Workforce Manager. The 250-employee NHL organization in the United States adopted ABI MasterMind Workforce Manager to centralize scheduling and timekeeping across game-day operations and team administration, reflecting a Workforce Management deployment.
The deployment emphasized standard Workforce Management capabilities, including configurable shift scheduling, time and attendance capture, absence management, and manager approval workflows. ABI MasterMind Workforce Manager was configured to handle seasonal variability in staffing and role-based access for supervisors and HR, with dashboards and reporting to support labor planning and operational staffing decisions.
Operational coverage extended across HR, operations, box office, concessions, and facilities teams, with the system used to coordinate game-day rosters and ongoing staff scheduling. Governance concentrated on centralized scheduling rules, supervisor sign-off processes, and audit trails for time entries, establishing consistent workforce controls across the organization.
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Washington Capitals Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2011 | 2018 |
In 2011, Washington Capitals implemented MicroStrategy ONE Analytics. The deployment positioned MicroStrategy ONE Analytics as the organization’s Analytics and BI platform for reporting and visualization across its 250-employee sports and entertainment operation.
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Washington Capitals Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Washington Capitals CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Washington Capitals ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Washington Capitals IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Washington Capitals CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Washington Capitals
| First Name | Last Name | Title | Function | Department | Phone | |
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VP - Business Intelligence | VP | IT | |
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Director, Ticketing Analytics | Director | Finance | |
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Senior IT Director | Director | IT | |
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Senior Director, Arena Event Sales | Director | Sales | |
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Manager of Group Sales & Arena Events | Manager | Sales | |
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Senior IT Director | Director | IT | |
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Senior Vice President & General Manager | VP | Operations | |
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Apps Being Evaluated by Washington Capitals Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Washington Capitals IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Washington Capitals digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Washington Capitals Technographics
Washington Capitals is a Leisure and Hospitality organization based in United States,
with around 250 employees and annual revenues of $50.0 million.
Washington Capitals operates a diverse technology stack with applications such as
Microsoft Dynamics GP, ABI MasterMind Workforce Manager and MicroStrategy ONE Analytics,
covering areas like ERP Financial, Workforce Management and Analytics and BI.
Washington Capitals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ABI MasterMind and MicroStrategy.
Washington Capitals recently adopted applications including
Microsoft 365 in 2021, Adobe Experience Cloud in 2021 and Xandr Invest (ex AppNexus DSP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Washington Capitals’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Washington Capitals’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Washington Capitals technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.