The Watershed
Congress Park Drive 200,
Delray Beach, 33445, FL,
United States
Delray Beach, 33445, FL,
United States
+1 855-473-0411AÂ
Healthcare
The Watershed Technographics
The Watershed Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Watershed and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 The Watershed employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Watershed has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2015, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2014, Citrix ShareFile for Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Watershed is running and its propensity to invest more and deepen its relationship with iCIMS , Parker Software , Citrix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Watershed revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Watershed intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Watershed Tech Stack and Enterprise Applications
The Watershed HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, The Watershed implemented iCIMS Recruit Applicant Tracking System. The Watershed uses iCIMS Recruit Applicant Tracking System as an Applicant Tracking System embedded on their website to support recruiting and talent acquisition workflows, capturing candidate applications directly from thewatershed.com career pages. The deployment is oriented around web-based career site integration and structured applicant intake, positioning the application to serve HR and recruiting functions across the organization.
Configured functional capabilities align with standard Applicant Tracking System workflows, including job requisition publishing, candidate application capture and parsing, candidate tracking and status workflow automation, interview scheduling support, and offer management. The implementation centralizes hiring processes for HR and hiring managers with administrative configuration controls and role-based access, and it emphasizes structured applicant data capture and workflow orchestration to operationalize talent acquisition activities through iCIMS Recruit Applicant Tracking System.
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The Watershed AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, The Watershed deployed WhosOn Hybrid Chat on its public website. WhosOn Hybrid Chat is a Chatbots and Conversational AI application used to deliver real-time conversational engagement for the 600-employee healthcare organization.
The implementation centers on a web-embedded chat widget and hybrid chat flow that combines automated bot responses with human agent handover, reflecting typical Chatbots and Conversational AI capabilities such as session routing, proactive engagement, and chat transcript capture. Configuration work focused on conversational scripts, visitor targeting rules, and agent queue definitions to support live handoffs and consistent message templates.
Operational coverage is explicitly website-facing, instrumented to engage site visitors across information and contact pages, and to route inquiries into support and patient services touchpoints. Integrations with backend systems are not specified, therefore the narrative confines integration detail to web deployment and session management, while noting the application supports agent-managed workflows and transcript retention.
Governance for the WhosOn Hybrid Chat deployment includes policy controls for chat routing, escalation workflows to human agents, and ongoing configuration of bot conversation paths, aligned to customer service and patient engagement functions. Rollout practices likely emphasized staged tuning of bot prompts and agent scripts to align conversational behavior with healthcare service messaging.
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The Watershed Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Citrix | Legacy | Citrix ShareFile | Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, The Watershed implemented Citrix ShareFile as its Content Management solution to support clinical and administrative content workflows. Earlier The Watershed was the first North American customer to fully deploy CloudBridge Virtual WAN, the Citrix SD-WAN solution, and had continued success with Citrix NetScaler and XenApp/XenDesktop. The ShareFile deployment aligned with an operational objective to maintain always on connectivity for employees at branch facilities during network disruptions, enabling staff to remain focused on patient care.
Citrix ShareFile was provisioned to deliver secure file sync and share, endpoint access and centralized content storage, integrated into the broader Citrix stack. The implementation leveraged Citrix ShareFile with Citrix XenApp and XenDesktop to provide access to files from virtual desktops, while NetScaler provided secure application delivery and CloudBridge Virtual WAN supported resilient WAN routing and session persistence across branch sites. The Watershed configured role based permissions and centralized storage policies to control content access for clinical teams.
Operational scope covered branch facilities and business functions tied to patient care and administrative operations, with IT enforcing access policies and centralized governance to standardize content workflows. The rollout emphasized continuity of access and content availability during network interruptions, focusing on secure content access, endpoint synchronization and integration with virtual desktop sessions to keep staff focused on patients.
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The Watershed IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Watershed
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Watershed Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Watershed IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Watershed digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Watershed Technographics
The Watershed is a Healthcare organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
The Watershed operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, WhosOn Hybrid Chat and Citrix ShareFile,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Content Management.
The Watershed has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, Parker Software and Citrix.
The Watershed recently adopted applications including
OVHcloud in 2021, Flexential Cloud in 2019 and AT&T Personal Cloud in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Watershed’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Watershed’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Watershed technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.