Thermo King
314 W 90th St,
Bloomington, 55420, MN,
United States
Bloomington, 55420, MN,
United States
1 952-887-2200
Manufacturing
Thermo King Technographics
Thermo King Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thermo King and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Thermo King employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thermo King has purchased the following applications: Procede Excede DMS for Dealership Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Adobe Experience Manager for Digital Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thermo King is running and its propensity to invest more and deepen its relationship with Procede Software , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thermo King revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thermo King intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thermo King Tech Stack and Enterprise Applications
Thermo King ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Procede Software | Legacy | Procede Excede DMS | Dealership Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Thermo King implemented Procede Excede DMS as its Dealership Management system at the Richfield, Ohio service operation, establishing Procede Excede DMS as the core application for service invoicing and repair transaction logging. The deployment aligned the application with onsite service writer workflows and the warranty department, centralizing billing and repair records within the Dealership Management environment.
Configuration centered on service management and invoicing capabilities, with Procede Excede DMS used to create and process invoices, record repair orders, capture payment by cash and charge, and track warranty-related billing. The Service Writer/Advisor role used Excede for invoicing and repair logging while dispatching technicians for shop and road service, and coordinated repair schedules and customer communications through the system.
Operational coverage included the service desk, warranty team, road service dispatch, and frontline technicians, with Procede Excede DMS supporting parts and warranty billing workflows alongside day-to-day scheduling. Microsoft Excel spreadsheets were maintained in parallel for scheduling, indicating a coexistence model where Procede Excede DMS handled transactional Dealership Management functions and teams relied on Excel for planning and dispatch coordination.
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Thermo King Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Thermo King deployed Cisco Webex Meetings on its public website. Thermo King uses Cisco Webex Meetings in the Audio Video and Web Conferencing category to support customer facing engagement and internal collaboration business functions across the organization.
The implementation configures Cisco Webex Meetings to provide scheduled and ad hoc virtual meetings, HD video conferencing, screen sharing, meeting recording, and participant moderation controls. Cisco Webex Meetings is used for meeting lifecycle management and scheduling workflows consistent with Audio Video and Web Conferencing functional expectations.
The deployment is embedded on Thermo King’s website to enable external facing meeting workflows such as product demonstrations, dealer and partner sessions, and customer service conferences, while remaining available to corporate teams. Operational coverage includes commercial, marketing, sales, and field service use cases, supporting both external customer interactions and internal team collaboration.
Governance for the Cisco Webex Meetings rollout was structured at the site level, focusing on scheduling permissions, meeting access controls, and alignment with corporate meeting policies. Configuration emphasizes standardized meeting templates and centralized control of participant settings to maintain consistent meeting operations across Thermo King.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Thermo King Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
In 2016, Thermo King implemented Adobe Experience Manager. Thermo King uses Adobe Experience Manager as its Digital Asset Management platform to manage website content, marketing assets, and web publishing workflows for its corporate site.
The Adobe Experience Manager deployment centers on core DAM capabilities, including a centralized asset library, metadata taxonomy, rendition management, and component based templating for web content. Configuration includes authoring and publish patterns to separate content creation from delivery, plus workflow automation for asset approvals and lifecycle orchestration consistent with Digital Asset Management practices.
Operational ownership sits with marketing and web operations teams who enforce metadata governance, access controls, and approval processes to support site publishing. Adobe Experience Manager is integrated with Thermo King s website delivery infrastructure to serve optimized assets and streamline content updates across the public site.
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Thermo King CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Thermo King ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Thermo King TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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Thermo King PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Thermo King IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Thermo King CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Thermo King
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Controller | Director | Finance | |
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General Manager | Manager | Finance | |
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Cost Accountant | Manager | Finance | |
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Apps Being Evaluated by Thermo King Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thermo King IT executives and key decision makers. This section highlights Thermo King's latest recorded technology evaluations, including Coupa Supplier Portal for Supplier Relationship Management on 2025-03-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thermo King digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-14 | Thermo King | Evaluated | Coupa Software | Coupa Supplier Portal | Supplier Relationship Management | Procurement |
FAQ - APPS RUN THE WORLD Thermo King Technographics
Thermo King is a Manufacturing organization based in United States,
with around 2000 employees and annual revenues of $500.0 million.
Thermo King operates a diverse technology stack with applications such as
Procede Excede DMS, Cisco Webex Meetings and Adobe Experience Manager,
covering areas like Dealership Management, Audio Video and Web Conferencing and Digital Asset Management.
Thermo King has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Procede Software, Cisco Systems and Adobe Systems.
Thermo King recently adopted applications including
Slack Connect in 2022, Salesforce Marketing Cloud in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thermo King’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thermo King’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thermo King technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.