Thompsons Solicitors LLP
Congress House, 23-28 Great Russell St,
Bloomsbury, x, WC1B 3LW,
United Kingdom
Bloomsbury, x, WC1B 3LW,
United Kingdom
44 20 7290 0000
Professional Services
Thompsons Solicitors LLP Technographics
Thompsons Solicitors LLP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thompsons Solicitors LLP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Thompsons Solicitors LLP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thompsons Solicitors LLP has purchased the following applications: Chatra for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2020, Infinity Call Tracking for Call Tracking and Recording in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thompsons Solicitors LLP is running and its propensity to invest more and deepen its relationship with Brevo , Zoom Video Communications , Infinity Tracking or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thompsons Solicitors LLP revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thompsons Solicitors LLP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thompsons Solicitors LLP Tech Stack and Enterprise Applications
Thompsons Solicitors LLP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Brevo | Legacy | Chatra | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Thompsons Solicitors LLP deployed Chatra on its public website to provide a client-facing chat capability. Thompsons Solicitors LLP implemented Chatra as a Chatbots and Conversational AI capability to support online client intake and enquiry handling across its UK web presence.
The implementation focused on a website-embedded Chatra widget configured for live chat, pre-chat contact capture, canned responses, and routed handoffs to human agents. Configuration work emphasized session context capture on contact and service pages, scripted response flows for common enquiries, and basic availability/status controls consistent with Chatbots and Conversational AI patterns.
Deployment used a client-side embed of Chatra within the firm website architecture, positioning the application as the primary digital channel for initial legal enquiries and client outreach. Operational coverage centered on the public site and practice area pages, with the chat interface visible to external visitors and potential clients across the United Kingdom.
Operational governance assigned ownership of Chatra to digital and client services stakeholders, with workflows established for template maintenance, agent escalation, and response quality oversight. Training and playbook updates were used to align chat handling with existing intake processes, ensuring consistent client engagement and handoff to legal teams.
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Thompsons Solicitors LLP Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Thompsons Solicitors LLP deployed Zoom to provide Audio Video and Web Conferencing. The deployment exposed Zoom on the firm website to enable client-facing consultations and virtual case conferences, using embedded meeting links and web meeting sessions to connect claimants, solicitors and external stakeholders.
Implementation emphasized core conferencing capabilities including video meetings, screen sharing and scheduling that were brought into client intake workflows and fee-earner calendars. Operational coverage focused on legal services, client engagement and internal collaboration across the UK practice, with centralized account administration and meeting policy configuration to manage user access and client confidentiality, and the application Zoom was configured to align with professional services requirements for remote consultations.
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Thompsons Solicitors LLP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinity Tracking | Legacy | Infinity Call Tracking | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022, Thompsons Solicitors LLP deployed Infinity Call Tracking on their website, implementing Infinity Call Tracking as a Call Tracking and Recording solution to capture web-originated phone lead attribution. The deployment targets digital channel attribution and client intake visibility for the firm, aligning the Call Tracking and Recording capability with marketing measurement and front-office intake workflows.
Infinity Call Tracking was configured to provide dynamic number insertion, call session attribution, and recorded call capture, leveraging number pools and a centralized management dashboard for session review and metadata tagging. Configuration centered on mapping inbound phone sessions to campaign parameters and storing call recordings alongside session-level attribution for later review, reflecting core Call Tracking and Recording functionality.
Operational scope for the implementation focused on the website and supporting marketing and client intake teams within the firm, with administration consolidated under a centralized ops function for number provisioning and attribution rule management. Governance and process controls were applied to call recording access and intake routing, and workflows were defined for tagging and reviewing recorded sessions to support intake validation and marketing analytics.
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Thompsons Solicitors LLP PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Thompsons Solicitors LLP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Thompsons Solicitors LLP CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Thompsons Solicitors LLP
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Head of IT and Business Process | Director | IT | |
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Head Of Finance | Director | Finance | |
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Operation Director | Director | Finance | |
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Head of Human Resources | Director | HR | |
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IT Support Team Leader | Manager | IT | |
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Regional HR Business Partner | Manager | HR | |
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Director of People, Finance and Infrastructure | Director | HR | |
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Financial Reporting Team Manager | Manager | Finance | |
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Office Menager | CXO | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Thompsons Solicitors LLP Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thompsons Solicitors LLP IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thompsons Solicitors LLP digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Thompsons Solicitors LLP Technographics
Thompsons Solicitors LLP is a Professional Services organization based in United Kingdom,
with around 700 employees and annual revenues of $100.0 million.
Thompsons Solicitors LLP operates a diverse technology stack with applications such as
Chatra, Zoom and Infinity Call Tracking,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Call Tracking and Recording.
Thompsons Solicitors LLP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Brevo, Zoom Video Communications and Infinity Tracking.
Thompsons Solicitors LLP recently adopted applications including
Infinity Call Tracking in 2022, Microsoft Clarity in 2021 and Chatra in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thompsons Solicitors LLP’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thompsons Solicitors LLP’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thompsons Solicitors LLP technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.