Thomson Reuters UK
5 Canada Square,
London, E14 5AQ,
United Kingdom
London, E14 5AQ,
United Kingdom
44 20 3197-3000
Professional Services
Thomson Reuters UK Technographics
Thomson Reuters UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thomson Reuters UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Thomson Reuters UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thomson Reuters UK has purchased the following applications: Esker Accounts Receivable for AR Automation in 2016, Workday HCM for Core HR in 2017, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thomson Reuters UK is running and its propensity to invest more and deepen its relationship with Esker SA , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thomson Reuters UK revenues, which have grown to $870.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thomson Reuters UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
x
Thomson Reuters UK Tech Stack and Enterprise Applications
Thomson Reuters UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Receivable | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016, Thomson Reuters UK implemented Esker Accounts Receivable to automate invoice delivery across its customer base. The Esker Accounts Receivable deployment is an AR Automation solution used by the accounts receivable and billing teams to manage both paper and electronic invoice lifecycles.
Invoices are electronically submitted from Thomson Reuters to a U.K.-based Esker mail production facility where documents are printed, folded, inserted into envelopes and handed off to the local postal service within 24 hours of creation. E-invoices are distributed by email, either as an attachment or as a link to Esker’s web portal, and the Esker Accounts Receivable environment provides real-time tracking and reporting that records when documents are printed, folded, posted, received, read or returned.
Operationally the implementation centralizes outbound invoice processing for the accounts receivable, billing and collections functions and creates an auditable dispatch channel for both paper and e-invoicing. Governance and process changes emphasize centralized invoice submission to the Esker mail production workflow, SLA-driven mail handoff within 24 hours, and use of the Esker tracking and reporting tools to support exception handling and customer communications.
|
|
|
|
|
ERP Financial | ERP |
|
2022 | 2022 |
|
Thomson Reuters UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Thomson Reuters UK implemented Workday HCM. The deployment targeted Core HR capabilities in a cloud Workday HCM configuration to centralize employee records and standardize HR shared service operations across the UK professional services organization with approximately 2,000 employees.
Configuration work centered on operational HR business processes and role-driven access controls, with practical emphasis on employee data management, organizational structure maintenance, and automating routine HR transactions consistent with Core HR functionality. A named internal certification, the WorkDay Knowledge Expert module, was completed by a Senior HR Associate which enabled expanded system permissions and the ability to process additional Workday functions as part of the configuration and sustainment model.
Operational ownership rested with the HR Shared Service team in London, which handled day to day system changes, case resolution, and identification and troubleshooting of Workday system glitches. The implementation embedded process change practices oriented toward automation and continuous process improvement, with the HR Shared Service team driving governance for operational change control and issue remediation within Workday HCM.
Governance and process workflows were formalized through role-based responsibilities for operational changes and troubleshooting, leveraging the Knowledge Expert capability to reduce escalation paths and improve system self-sufficiency within HR operations. Ongoing emphasis on innovation, automation, and continuous improvement shaped the sustainment approach for Workday HCM in support of Core HR business functions.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2017 | 2017 |
|
Thomson Reuters UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
In 2016, Thomson Reuters UK deployed Cisco Unified Communications Manager to support its Audio Video and Web Conferencing environment and to centralize telephony and contact center control at the Exmouth office. The implementation of Cisco Unified Communications Manager was positioned to serve software development, sales, customer support, and business operations, with the application explicitly handling call control and integration with contact center workflows.
The Cisco Unified Communications Manager instance was provisioned within on premises infrastructure overseen by the local IT team, using Hyper V and System Center Virtual Machine Manager for virtualization and data centre server hosting. Operational integrations included Active Directory for user and access control management, DHCP and DNS for network services, and coexistence with Microsoft Exchange and SharePoint for messaging and collaboration continuity. Network and perimeter security components such as Cisco ASA firewall and VPN systems were part of the supporting infrastructure for voice and conferencing traffic.
Functional scope focused on call control and contact centre support, administration of user provisioning and access, and technical ownership of telephone system migration tasks and ongoing maintenance. The team participated in testing cycles and staged rollouts, providing feedback loops from pilot users through deployment, and acted as a technical resource during domain migration and systems integration work. The project also intersected with physical systems and facilities work, coordinating telephone system installation and cabling alongside access control, CCTV and power requirements for a new building.
Governance included formalized user and access management processes tied to Active Directory, change control through testing and incremental deployment, and direct management relationships with directors and contractors for infrastructure delivery. Responsibilities remained with the internal IT team for installation and ongoing maintenance of Cisco Unified Communications Manager and related networking and virtualization platforms, while operational coverage concentrated on the Exmouth site and the business functions that relied on unified communications.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2017 | 2017 |
|
Thomson Reuters UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
Thomson Reuters UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2009 | 2010 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2015 | 2015 |
|
Thomson Reuters UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
Thomson Reuters UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
Thomson Reuters UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
VPN | CyberSecurity |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Thomson Reuters UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
Head of HR, EMEA | Director | HR | |
|
|
|
Head of Business Intelligence | Director | IT | |
|
|
|
Manager, Digital Analytics & Insights | Manager | IT | |
|
|
|
Director of Global Campaigns & Customer Journey Orchestration | Director | Customer Service | |
|
|
|
Senior Customer Success Manager | Manager | Customer Service | |
|
|
|
Customer Success Manager | Manager | Customer Service | |
|
|
|
Head of Digital and Change | Director | IT | |
|
|
|
CRM Administrator Lead | Manager | IT | |
|
|
|
Director, Technology Delivery | Director | IT | |
|
|
|
Head of International | Director | Finance | |
|
|
|
HR Business Partner, Reuters (Director) | Director | HR | |
|
|
|
Director Business Systems Operations | Director | IT | |
|
|
|
Senior Director Finance | Director | Finance | |
|
|
|
SAP Senior Business Analyst | Manager | IT | |
|
|
|
Manager, IT Operations | Manager | IT | |
|
|
|
Vice President Finance | VP | Finance | |
|
Apps Being Evaluated by Thomson Reuters UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thomson Reuters UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thomson Reuters UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Thomson Reuters UK Technographics
Thomson Reuters UK is a Professional Services organization based in United Kingdom,
with around 2000 employees and annual revenues of $870.0 million.
Thomson Reuters UK operates a diverse technology stack with applications such as
Esker Accounts Receivable, Workday HCM and Cisco Unified Communications Manager,
covering areas like AR Automation, Core HR and Audio Video and Web Conferencing.
Thomson Reuters UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, Workday and Cisco Systems.
Thomson Reuters UK recently adopted applications including
SAP S/4 HANA in 2022, Microsoft 365 in 2021 and Adobe Creative Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thomson Reuters UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thomson Reuters UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thomson Reuters UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.