TIM Brasil
JoAo Cabral de Melo Neto Avenue 12th floor 850 - South Tower,
Rio De Janeiro, 22775-057,
Brazil
Rio De Janeiro, 22775-057,
Brazil
55 21 4109-4167
Communications
TIM Brasil Technographics
TIM Brasil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TIM Brasil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9253 TIM Brasil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TIM Brasil has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2015, Microsoft Power BI for Analytics and BI in 2019, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TIM Brasil is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Cloudera or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TIM Brasil revenues, which have grown to $4.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TIM Brasil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TIM Brasil Tech Stack and Enterprise Applications
TIM Brasil AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, TIM Brasil implemented LiveChat on its public website. The LiveChat deployment functions as a Chatbots and Conversational AI solution embedded in the web channel, providing a front line for real-time customer messaging and digital engagement on tim.com.br.
The implementation centers on a website-embedded chat widget and the vendor hosted LiveChat platform, with configuration of agent workspaces, canned responses, pre-chat forms, transcript capture, and built-in reporting and conversation history typical of Chatbots and Conversational AI deployments. Operational scope is focused on customer service and digital channel operations, and the TIM Brasil LiveChat deployment was aligned with contact center workflows, escalation rules, and agent handling processes to ensure chat interactions feed into existing support procedures.
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TIM Brasil Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, TIM Brasil implemented Microsoft Power BI to address Analytics and BI requirements across its Big Data area and reporting workflows. The Microsoft Power BI deployment was positioned to deliver business intelligence and reporting capabilities to analytics, data engineering, and operations teams within the company.
The implementation emphasized data modeling, dashboarding, automated data load processes, monitoring and performance tuning, and ongoing solution maintenance. Engineers followed a devops culture using scripting and automation to instrument load process automation and to create monitoring functions that enforced agreed SLAs, with the Big Data team responsible for analysis, tuning and operational support.
Microsoft Power BI was integrated into TIM Brasil's broader data ecosystem, ingesting data from Hadoop ecosystem components such as Map Reduce, Yarn and Hive, and from relational and analytical stores including Oracle, SQL Server, PostgreSQL, MySQL, Teradata and HBase. The environment also interfaced with analytics tools and platforms noted by the project team, including MicroStrategy, SAS, pgAdmin, Hortonworks and Google Cloud Platform, enabling consolidated reporting and BI consumption across on premise and cloud data sources.
Governance centered on automated monitoring, SLA enforcement and iterative maintenance workflows managed by the Big Data function, with process changes to support regular tuning and performance improvements in load processing. Outcomes explicitly included automation and performance improvements in load processes and creation of monitoring functions to ensure that data was within agreed SLAs, supporting more reliable Microsoft Power BI analytics across TIM Brasil.
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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TIM Brasil CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, TIM Brasil implemented Hotjar on its public website to support Customer Experience initiatives and to capture qualitative on-page behavior for digital product and UX decision making. TIM Brasil deployed Hotjar as a web behavior capture layer, positioning Hotjar data alongside existing web analytics to inform customer experience improvements across online customer journeys.
The deployment centered on standard Hotjar capabilities including session recordings, heatmaps, conversion funnel analysis, and on-page feedback surveys, configured through site-level instrumentation and page targeting. Configuration emphasized capturing high-traffic customer journeys and form interactions, aligning Hotjar outputs with common Customer Experience analysis workflows such as usability review and funnel diagnosis.
No named third-party system integrations are reported in the source, the implementation focused on web channel telemetry and qualitative user signals. Operational consumers of Hotjar data included UX researchers, digital product teams, and digital marketing stakeholders who used session and survey artifacts within iterative design and content prioritization processes.
Governance and workflow changes were realized through central analytics and UX research processes, with Hotjar data ingested into existing reporting and decision cycles rather than as a standalone transactional system. The implementation positioned Hotjar as an on-site customer experience instrumentation tool for TIM Brasil, scoped to web pages and customer journeys on the TIM Brasil website.
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Customer Experience, Customer Analytics | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics, Marketing Automation, Customer Engagement, Customer Data Platform | CRM |
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2024 | 2024 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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TIM Brasil ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TIM Brasil PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2022 | 2023 |
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TIM Brasil IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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TIM Brasil CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Next Generation Firewall | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at TIM Brasil
| First Name | Last Name | Title | Function | Department | Phone | |
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Big Data Solutions Manager | Manager | IT | |
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CIO | CXO | Finance | |
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Business Intelligence Manager | Manager | IT | |
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IT Enterprise & Corporate Solutions Director | Director | IT | |
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Apps Being Evaluated by TIM Brasil Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TIM Brasil IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TIM Brasil digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TIM Brasil Technographics
TIM Brasil is a Communications organization based in Brazil,
with around 9253 employees and annual revenues of $4.40 billion.
TIM Brasil operates a diverse technology stack with applications such as
LiveChat, Microsoft Power BI and Hotjar,
covering areas like Chatbots and Conversational AI, Analytics and BI and Customer Experience.
TIM Brasil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Contentsquare.
TIM Brasil recently adopted applications including
BySide Marketing Cloud Platform in 2024, Adform in 2023 and OpenX OpenAudience in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TIM Brasil’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TIM Brasil’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TIM Brasil technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.