TIM Brazil
JoAo Cabral de Melo Neto Avenue 12th floor 850 - South Tower,
Rio De Janeiro, 22775-057,
Brazil
Rio De Janeiro, 22775-057,
Brazil
55 21 4109-4167
Communications
TIM Brazil Technographics
TIM Brazil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TIM Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9253 TIM Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TIM Brazil has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2015, Microsoft Power BI for Analytics and BI in 2019, OpenText Content Suite Platform for Document Management, Enterprise Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TIM Brazil is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Cloudera or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TIM Brazil revenues, which have grown to $4.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TIM Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TIM Brazil Tech Stack and Enterprise Applications
TIM Brazil AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, TIM Brasil implemented LiveChat on its public website. The LiveChat deployment functions as a Chatbots and Conversational AI solution embedded in the web channel, providing a front line for real-time customer messaging and digital engagement on tim.com.br.
The implementation centers on a website-embedded chat widget and the vendor hosted LiveChat platform, with configuration of agent workspaces, canned responses, pre-chat forms, transcript capture, and built-in reporting and conversation history typical of Chatbots and Conversational AI deployments. Operational scope is focused on customer service and digital channel operations, and the TIM Brasil LiveChat deployment was aligned with contact center workflows, escalation rules, and agent handling processes to ensure chat interactions feed into existing support procedures.
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TIM Brazil Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, TIM Brasil implemented Microsoft Power BI to address Analytics and BI requirements across its Big Data area and reporting workflows. The Microsoft Power BI deployment was positioned to deliver business intelligence and reporting capabilities to analytics, data engineering, and operations teams within the company.
The implementation emphasized data modeling, dashboarding, automated data load processes, monitoring and performance tuning, and ongoing solution maintenance. Engineers followed a devops culture using scripting and automation to instrument load process automation and to create monitoring functions that enforced agreed SLAs, with the Big Data team responsible for analysis, tuning and operational support.
Microsoft Power BI was integrated into TIM Brasil's broader data ecosystem, ingesting data from Hadoop ecosystem components such as Map Reduce, Yarn and Hive, and from relational and analytical stores including Oracle, SQL Server, PostgreSQL, MySQL, Teradata and HBase. The environment also interfaced with analytics tools and platforms noted by the project team, including MicroStrategy, SAS, pgAdmin, Hortonworks and Google Cloud Platform, enabling consolidated reporting and BI consumption across on premise and cloud data sources.
Governance centered on automated monitoring, SLA enforcement and iterative maintenance workflows managed by the Big Data function, with process changes to support regular tuning and performance improvements in load processing. Outcomes explicitly included automation and performance improvements in load processes and creation of monitoring functions to ensure that data was within agreed SLAs, supporting more reliable Microsoft Power BI analytics across TIM Brasil.
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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TIM Brazil Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Content Suite Platform | Document Management, Enterprise Content Management | Content Management | n/a | 2022 | 2022 |
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Web Content Management | Content Management |
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2022 | 2022 |
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TIM Brazil CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience, Customer Analytics | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics, Marketing Automation, Customer Engagement, Customer Data Platform | CRM |
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2024 | 2024 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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TIM Brazil ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TIM Brazil PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2022 | 2023 |
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TIM Brazil IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Archive as a Service (AaaS) | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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TIM Brazil CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Next Generation Firewall | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at TIM Brazil
| First Name | Last Name | Title | Function | Department | Phone | |
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Big Data Solutions Manager | Manager | IT | |
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CIO | CXO | Finance | |
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Business Intelligence Manager | Manager | IT | |
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IT Enterprise & Corporate Solutions Director | Director | IT | |
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Apps Being Evaluated by TIM Brazil Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TIM Brazil IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TIM Brazil digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TIM Brazil Technographics
TIM Brazil is a Communications organization based in Brazil,
with around 9253 employees and annual revenues of $4.40 billion.
TIM Brazil operates a diverse technology stack with applications such as
LiveChat, Microsoft Power BI and OpenText Content Suite Platform,
covering areas like Chatbots and Conversational AI, Analytics and BI and Document Management, Enterprise Content Management.
TIM Brazil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and OpenText.
TIM Brazil recently adopted applications including
BySide Marketing Cloud Platform in 2024, Adform in 2023 and OpenText Content Suite Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TIM Brazil’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TIM Brazil’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TIM Brazil technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.