Timms Harley-Davidson of Augusta
4200 Belair Frontage Rd,
Augusta, 30909, GA,
United States
Augusta, 30909, GA,
United States
1 706-651-0444
Retail
Timms Harley-Davidson of Augusta Technographics
Timms Harley-Davidson of Augusta Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Timms Harley-Davidson of Augusta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Timms Harley-Davidson of Augusta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Timms Harley-Davidson of Augusta has purchased the following applications: HDDS TALONes for Dealership Management in 2014, LogMeIn BoldChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Timms Harley-Davidson of Augusta is running and its propensity to invest more and deepen its relationship with Harley-Davidson Dealer Systems , GoTo (formerly LogMeIn) , LiveAdmins or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Timms Harley-Davidson of Augusta revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Timms Harley-Davidson of Augusta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Timms Harley-Davidson of Augusta Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harley-Davidson Dealer Systems | Legacy | HDDS TALONes | Dealership Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Timms Harley-Davidson of Augusta implemented HDDS TALONes as its Dealership Management application. The deployment targeted parts and service operations at the Augusta GA dealership, formalizing counter sales, parts-to-service support, and accessory installation workflows.
HDDS TALONes was configured to support parts inventory management, order management for aftermarket items, warranty returns processing, service work order write up and cash out, and SWR part registration for new bike accessories. Functional capabilities used included inventory control and replenishment, special order tracking, scheduling of accessory installations, and customer follow up tied to parts and accessory sales.
The implementation operated alongside Talon ES, CIM+ and HD Net PAM systems for day to day parts and accessory workflows, with documented special ordering and returns flows involving Drag Specialties and Tucker. Warranty returns and processing activities were handled through Talon ES modules, while Drag Specialties and Tucker were used for aftermarket special orders and returns, creating an integrated procurement and returns chain for parts management.
Operational responsibility rested with parts and service roles, specifically Parts Manager, Parts Advisor and Chrome Consultant functions, who handled ordering, tracking, scheduling installations, service advisor duties for accessory installs, counter sales, parts to service coordination and customer follow up. The deployment centralized parts and accessory operational processes within the Dealership Management framework to standardize warranty, special order and installation workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Timms Harley-Davidson of Augusta implemented LogMeIn BoldChat on its public website. Timms Harley-Davidson of Augusta uses LogMeIn BoldChat as a Chatbots and Conversational AI application to support customer engagement for retail sales and service workflows.
The deployment centers on a web chat widget embedded site wide, configured to handle live chat sessions, proactive chat invitations, canned responses, chat transcripts and basic agent routing. LogMeIn BoldChat is configured to surface service and sales inquiries inline within chat sessions and to provide session context for showroom and service conversations.
Operational ownership rests with internal showroom sales, service advisors and customer support staff who manage chat queues, agent handoffs and session escalation. The scope is the dealership website in the United States, focused on customer facing retail and service interactions rather than internal enterprise systems.
Implementation leverages typical Chatbots and Conversational AI capabilities such as session monitoring, agent escalation and transcript logging to support conversational workflows and post interaction review. Governance is implemented through dealership processes for messaging ownership, agent scheduling and chat transcript retention.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Timms Harley-Davidson of Augusta implemented Microsoft 365 to provide Collaboration capabilities across the dealership. The deployment of Microsoft 365 supports the business function of Collaboration for internal communications, email, and document sharing across the organization.
The implementation leverages core Microsoft 365 Collaboration components common to small retail organizations, including hosted email, SharePoint document libraries, OneDrive file synchronization and Teams for real time messaging and meetings. Configuration aligns with small business tenancy patterns, with cloud hosted mailboxes and shared document repositories to enable collaborative editing and version control.
Site level references show Microsoft 365 is used on their website, indicating public facing artifacts or service footprints tied to the tenant. Operational coverage is dealership wide and includes sales, service, parts and administrative teams, consistent with a roughly 50 person single site operation using a unified Collaboration platform.
Governance and user management are centralized to the dealership, with account provisioning and access controls structured to support core Collaboration workflows. Rollout and ongoing use emphasize everyday dealership operations such as scheduling, customer communication and shared document management under a single Microsoft 365 tenancy.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Timms Harley-Davidson of Augusta
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Timms Harley-Davidson of Augusta Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Timms Harley-Davidson of Augusta IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Timms Harley-Davidson of Augusta digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Timms Harley-Davidson of Augusta Technographics
Timms Harley-Davidson of Augusta is a Retail organization based in United States,
with around 50 employees and annual revenues of $10.0 million.
Timms Harley-Davidson of Augusta operates a diverse technology stack with applications such as
HDDS TALONes, LogMeIn BoldChat and Microsoft 365,
covering areas like Dealership Management, Chatbots and Conversational AI and Collaboration.
Timms Harley-Davidson of Augusta has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Harley-Davidson Dealer Systems, GoTo (formerly LogMeIn) and Microsoft.
Timms Harley-Davidson of Augusta recently adopted applications including
Tealium IQ Tag Management in 2021, LiveAdmins Live Chat in 2020 and LogMeIn BoldChat in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Timms Harley-Davidson of Augusta’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Timms Harley-Davidson of Augusta’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Timms Harley-Davidson of Augusta technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.