Titan Brands
3839 Forest Hill Irene Rd,
Collierville, 38125, TN,
United States
Collierville, 38125, TN,
United States
1 800-605-8241
Manufacturing
Titan Brands Technographics
Titan Brands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Titan Brands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Titan Brands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Titan Brands has purchased the following applications: Microsoft 365 for Collaboration in 2020, Deposco Bright Order for Order Management in 2016, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Titan Brands is running and its propensity to invest more and deepen its relationship with Microsoft , Deposco , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Titan Brands revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Titan Brands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Titan Brands Tech Stack and Enterprise Applications
Titan Brands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Titan Brands deployed Microsoft 365 for Collaboration. Titan Brands uses Microsoft 365 on their website and as the visible Collaboration platform associated with its 220-employee organization, establishing Microsoft 365 as the public-facing collaboration layer referenced on the company site.
Microsoft 365 supplies Collaboration capabilities aligned with standard category workflows, including cloud email, document sharing, real-time co-authoring, and content hosting for internal and external collaboration. The implementation positions Microsoft 365 as the primary Collaboration platform supporting internal communication and document management across business functions at Titan Brands, with configuration and content surfaced through the company website.
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Titan Brands SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deposco | Legacy | Deposco Bright Order | Order Management | SCM | n/a | 2016 | 2016 |
In 2016, Titan Brands implemented Deposco Bright Order as its Order Management solution. The company deployed Deposco’s WMS and DOM solutions to enable rapid provisioning of new warehouses and intelligent order fulfillment across its distribution network.
The implementation centered on Distributed Order Management and Warehouse Management capabilities, including order orchestration, special handling rules for extra-large and heavy items, and structured pickup and returns rule sets to govern logistics workflows. A multi-carrier shopping rate module was configured to support more than 15 shipping carriers, enabling carrier selection during rate shopping and routing for both B2B and B2C orders.
Deposco Bright Order and the WMS were connected to cloud-connected warehouses to unify inventory visibility, enabling Amazon Seller Fulfilled Prime qualification and order routing for SFP shipments. The integration capabilities of Deposco provided customer-facing order status visibility and allowed the company to support distributed fulfillment across their network.
Operational changes included removing manual channel based inventory segmentation in warehouse workflows, which improved space utilization and simplified inbound receiving and putaway processes. Onboarding workflows were standardized through the WMS user interface, reducing training time and operational error rates for new employees.
As a result of the implementation Titan Brands was able to add new SKUs and product lines supported by improved visibility, enroll as an Amazon Seller Fulfilled Prime merchant, and add 15+ carrier options with a multi-carrier shopping rate to reduce shipping costs. The company reported that becoming an SFP merchant corresponded with an average sales lift of 100% in each US state within the first month of offering Prime, and customers gained the ability to view order information and status through Deposco integrations.
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Titan Brands CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Titan Brands implemented Zendesk Service as its Customer Support application and integrated the vendor's web widget on its public website. The deployment uses cloud hosted Zendesk Service components to capture web submitted tickets and route inquiries into a centralized customer support queue.
Zendesk Service was configured to provide core customer support functionality, including ticketing and case management, web widget driven support, a knowledge base for self service, and workflow automation through macros, triggers, and SLA policies. Configuration emphasized agent roles, ticket views, priority routing, and automation for common product and order inquiries, reflecting standard Customer Support operational capabilities.
Operationally the implementation is scoped to Titan Brands customer service and web support channels in the United States, enabling agents to manage inbound web tickets alongside email routed into the same Zendesk Service instance. The integration with the website centralizes customer interactions into a single support platform and supports a unified agent workspace for case handling.
Governance for Zendesk Service was established around ticket routing rules, escalation policies, knowledge base editorial controls, and change management for automations and macros. The platform configuration focuses on consistent ticket lifecycles and role based access to support data, aligning Customer Support processes with system workflows.
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Marketing Automation | CRM |
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2021 | 2021 |
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Titan Brands ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Titan Brands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Titan Brands CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Titan Brands
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Titan Brands Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Titan Brands IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Titan Brands digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Titan Brands Technographics
Titan Brands is a Manufacturing organization based in United States,
with around 220 employees and annual revenues of $20.0 million.
Titan Brands operates a diverse technology stack with applications such as
Microsoft 365, Deposco Bright Order and Zendesk Service,
covering areas like Collaboration, Order Management and Customer Support.
Titan Brands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Deposco and Zendesk.
Titan Brands recently adopted applications including
Constant Contact Email Marketing in 2021, Atlassian Jira Service Desk in 2021 and Proofpoint Email Security and Protection in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Titan Brands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Titan Brands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Titan Brands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.