Boston, 2210, MA,
United States
Toast Technographics
Toast Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Toast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5700 Toast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toast has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toast is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toast revenues, which have grown to $4.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Toast Tech Stack and Enterprise Applications
Toast ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Toast implemented Oracle NetSuite ERP to centralize core finance capabilities and address its ERP Financial requirements. The deployment targeted the companys finance and accounting functions across its United States operations, aligning a SaaS ERP platform with corporate financial management for a 5,700 employee professional services organization.
The Oracle NetSuite ERP implementation focused on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, billing and revenue recognition, fixed asset accounting, and financial reporting. Configuration work emphasized a unified chart of accounts, role-based access for accounting and finance users, and template-driven financial statements to support month-end close and statutory reporting workflows.
Deployment was executed on Oracle NetSuite ERPs cloud native, multi-tenant architecture, positioning finance as a centralized service with single-instance data governance and cloud-hosted application management. The architecture supported centralized configuration, audit trails, and role-based controls to enforce consistent financial processes across business units.
Governance changes accompanied the rollout, with documented close calendars, standardized approval workflows for payables and receivables, and configuration change control to manage financial settings. Operational ownership rested with finance and accounting leadership, who maintained ongoing control of account structures, reporting requirements, and policy enforcement within Oracle NetSuite ERP.
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ERP Financial | ERP |
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2012 | 2012 |
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Toast ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Toast implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform. The deployment sat inside a broader Salesforce footprint where Toast already used Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, Salesforce CPQ, and FSL, aligning field operations to the companys United States service organization and support teams.
The Salesforce Field Service (ex ClickSoftware) configuration emphasized standard Field Service Management capabilities, including centralized scheduling and dispatch, work order and service appointment management, a mobile technician application, and resource assignment and optimization. The implementation mapped work orders and service appointments to Salesforce data models so case and account context flowed into field workflows, and it incorporated quote-to-appointment workflows tied to Salesforce CPQ and service parts handling.
Integrations connected Salesforce Field Service to Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and Salesforce CPQ to unify customer, order, and case data with field service records. Operational coverage targeted field operations and service delivery groups, while governance centered on centralized dispatch processes, service workflow orchestration, and role-based access control configured through Salesforce profiles and permission sets.
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IT Decision Makers and Key Stakeholders at Toast
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Co-founder and CTO | CXO | Finance | |
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President & Co-founder | CXO | Finance | |
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VP of Product | VP | R&D | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Field Service Representative | Manager | Operations | |
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SVP of Customer Success | VP | Customer Service | |
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Senior Salesforce Administrator | Manager | Sales | |
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Apps Being Evaluated by Toast Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||