Shinjuku, 163-1413,
Japan
Tokio Marine Direct Japan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tokio Marine Direct Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 387 Tokio Marine Direct Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tokio Marine Direct Japan has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Willis Towers Watson Emblem for Analytics and BI in 2021, Ymirlink Cuenote Survey for Survey and Questionnaire in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tokio Marine Direct Japan is running and its propensity to invest more and deepen its relationship with LivePerson , LY Corporation , Willis Towers Watson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tokio Marine Direct Japan revenues, which have grown to $189.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tokio Marine Direct Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Willis Towers Watson | Legacy | Willis Towers Watson Emblem | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, E.design, known as EDSP and operating as Tokio Marine Direct Japan, implemented Willis Towers Watson Emblem alongside WTW’s Radar pricing suite in the Analytics and BI category to enable real-time, web-delivered motor quotations and faster pricing and underwriting decisions. The implementation positioned EDSP as the first non-life insurer in Japan to use Radar Live for website rate delivery, aligning the Willis Towers Watson Emblem deployment with live rate-serving requirements for a direct motor insurer.
The technical deployment centered on embedding Willis Towers Watson Emblem model scoring and pricing logic into a web-facing rate delivery flow, using Radar Live to serve rates in real time. Configuration work focused on predictive pricing models, score execution, and rate orchestration to support immediate quotation generation and underwriting decision support, reflecting Analytics and BI functional workflows for pricing intelligence and decision automation.
Operationally the rollout targeted EDSP’s direct motor insurance business in Japan, integrating rate delivery with the customer-facing website and operational pricing and underwriting teams. Governance and process changes emphasized accelerated price-to-market cycles and decisioning cadence for underwriting, while stated outcomes included improved speed-to-market and enhanced predictive pricing accuracy as a direct result of the Willis Towers Watson Emblem and Radar Live implementation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ymirlink | Legacy | Ymirlink Cuenote Survey | Survey and Questionnaire | Collaboration | n/a | 2019 | 2019 |
In 2019, Tokio Marine Direct Japan implemented Ymirlink Cuenote Survey together with Cuenote SMS to strengthen emergency and claims communications during the Golden Week period. The Ymirlink Cuenote Survey deployment functioned as a Survey and Questionnaire solution to capture incident details and customer incident handling preferences via SMS triggered survey links, enabling rapid customer outreach when high claim volumes were expected.
The implementation configured sequential SMS plus survey flows, automated prompts to customers, and structured preference fields to standardize incoming responses. The combined SMS+Survey flow increased survey response rates by about 1.5x and allowed RPA driven handoff of customer preferences into internal claims workflows, enabling automated routing and processing of preference data. Integrations explicitly included Cuenote SMS and an RPA integration that mapped survey responses into claims processing queues.
Operational coverage focused on claims and customer service functions during the holiday surge, with configuration aligning survey fields to claims handling rules to support automated decisioning. Governance emphasized field to workflow mapping and exception handling so claims teams could review and act on cases flagged by the Survey and Questionnaire implementation.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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