Tompkins Financial Corporation
118 East Seneca Street,
Ithaca, 14851, NY,
United States
Ithaca, 14851, NY,
United States
1 617-863-5500
Banking and Financial Services
Tompkins Financial Corporation Technographics
Tompkins Financial Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tompkins Financial Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 969 Tompkins Financial Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tompkins Financial Corporation has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hyland Cloud for Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tompkins Financial Corporation is running and its propensity to invest more and deepen its relationship with LivePerson , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tompkins Financial Corporation revenues, which have grown to $305.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tompkins Financial Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tompkins Financial Corporation Tech Stack and Enterprise Applications
Tompkins Financial Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Tompkins Financial Corporation deployed LivePerson Conversational Cloud on its website. LivePerson Conversational Cloud is used as a Chatbots and Conversational AI solution to manage web‑based customer engagement and to provide automated messaging alongside live agent handoff on public digital channels. This deployment establishes Tompkins Financial Corporation LivePerson Conversational Cloud Chatbots and Conversational AI customer engagement capability for site visitors.
Implementation centers on a web chat widget and conversational workflows, configured to deliver automated responses, scripted intent handling, session context management, and escalation to human agents. Standard Chatbots and Conversational AI functional modules such as templated responses, routing rules, and conversation continuity controls are implemented within the LivePerson Conversational Cloud administration interface. Configuration emphasizes message orchestration and persistent session state to support common banking inquiries.
Operational coverage is focused on the public website and digital customer engagement, supporting retail banking customer service and digital inquiry channels. The solution routes conversations within the web channel and enables handoff to live agents when required, centralizing first touch interactions on the LivePerson Conversational Cloud platform. No named integrations beyond the website deployment are provided in the source information.
Governance and operational control are handled through the platform administration layer, with oversight of conversational content, compliance minded messaging controls, and defined escalation workflows for agent intervention. Rollout is scoped to web properties, with conversational templates and routing configured and managed inside LivePerson Conversational Cloud.
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Tompkins Financial Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Tompkins Financial Corporation deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is embedded on the Tompkins Financial public website to provide browser-based access for scheduled and ad hoc client sessions, supporting guest join flows, screen sharing, recording, and basic participant management.
The implementation targets customer-facing engagement and internal communications across Tompkins Financial Corporation, with web-initiated meeting workflows routed through the site experience. Governance focuses on web meeting orchestration and scheduling controls within the website user journey, using standard Audio Video and Web Conferencing capabilities of Cisco Webex Meetings to enable remote client consultations and staff collaboration.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Tompkins Financial Corporation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland Cloud | Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, Tompkins Financial Corporation deployed Hyland Cloud as its Content Management platform for a hosted, multi-bank OnBase implementation. The engagement is documented as a hosted Hyland Cloud OnBase environment administered by a Certified System Administrator OCSA, indicating internal operational ownership for application administration and configuration.
The implementation emphasized OnBase functional modules consistent with Content Management needs, including document management, imaging and capture, workflow automation, records management, and case management. Configuration work included tenant-level segmentation for multiple bank entities, role based access controls, document lifecycle and retention policy configuration, and workflow orchestration to route documents across banking operations.
Architecturally the solution ran as a Hyland Cloud hosted environment with centralized administration by the OCSA role, supporting multi-bank tenancy and managed platform services. Integrations were structured in category-aligned terms to support downstream banking functions, with expected points of integration to core banking and back-office systems and to loan servicing and compliance workflows, while the OCSA handled user provisioning, system configuration, and routine maintenance tasks.
Governance centered on a centralized administration model, change control for workflow updates, and tenant specific governance to isolate bank entities within the shared Hyland Cloud OnBase environment. The presence of a Certified System Administrator role underscores an emphasis on application governance and operational continuity for Content Management across Tompkins Financial Corporation.
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Tompkins Financial Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Tompkins Financial Corporation
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Apps Being Evaluated by Tompkins Financial Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tompkins Financial Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tompkins Financial Corporation digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Tompkins Financial Corporation Technographics
Tompkins Financial Corporation is a Banking and Financial Services organization based in United States,
with around 969 employees and annual revenues of $305.1 million.
Tompkins Financial Corporation operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Cisco Webex Meetings and Hyland Cloud,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Content Management.
Tompkins Financial Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Cisco Systems and Hyland.
Tompkins Financial Corporation recently adopted applications including
Cisco Webex Meetings in 2020, Hyland Cloud in 2019 and LivePerson Conversational Cloud in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tompkins Financial Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tompkins Financial Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tompkins Financial Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.