Ithaca, 14850, NY,
United States
Tompkinstrustco Technographics
Tompkinstrustco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tompkinstrustco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 934 Tompkinstrustco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tompkinstrustco has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, Banno CMS for Content Management in 2018, Hubspot CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tompkinstrustco is running and its propensity to invest more and deepen its relationship with LivePerson , Jack Henry & Associates , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tompkinstrustco revenues, which have grown to $282.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tompkinstrustco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tompkinstrustco Tech Stack and Enterprise Applications
Tompkinstrustco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Tompkinstrustco deployed LivePerson Conversational Cloud on its public website. The implementation positions LivePerson Conversational Cloud as the primary web channel for automated customer interactions, within the Apps Category Chatbots and Conversational AI. This deployment supports digital customer service and retail banking communication workflows.
The configuration centers on a web-embedded chat client and conversational agent workflows that handle intent recognition, scripted automated messaging, and multi-turn dialog orchestration. The implementation includes routing logic for session management and escalation points to human agents, consistent with Chatbots and Conversational AI functional patterns. LivePerson Conversational Cloud is referenced in the site code and serves as the front line for online customer contact.
Operational scope is focused on the bank's digital channels and customer service teams, with the chat channel instrumented directly on tompkinstrust.com. No external systems or implementation partners are specified in the source, therefore integrations are limited to the website embedding visible in the site's code.
Governance activities appear centered on conversational workflow tuning, routing rules, and agent handoff protocols to align automated dialogs with customer service operations. The implementation narrative emphasizes LivePerson Conversational Cloud as an embedded web channel for customer engagement rather than as a backend platform replacement.
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Tompkinstrustco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Banno CMS | Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Tompkinstrustco deployed Banno CMS to power its public website. Banno CMS is serving as the Content Management platform for web content delivery and customer facing pages for the bank.
The implementation of Banno CMS includes core content authoring and approval workflows, reusable page templates, responsive site rendering, and centralized digital asset management. Configuration work focused on editorial role based permissions and publishing pipelines to support staged authoring and scheduled go live for marketing content, consistent with typical Content Management functional patterns.
Operational coverage centers on the corporate public website and related customer facing digital channels, with ownership split between marketing and the digital channels team and technical configuration maintained by IT. Governance established editorial workflows and content approval steps to control published material and ongoing content updates. Banno CMS is explicitly the application named in this deployment and is used as the primary Content Management solution for Tompkinstrustco's web presence.
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Tompkinstrustco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Tompkinstrustco implemented Hubspot CRM as a CRM to centralize contact and lead management for sales and marketing. The deployment is a cloud-hosted instance of Hubspot CRM that was instrumented on the public website for form capture and visitor tracking to drive inbound lead capture.
Functional configuration emphasized contact and company records, deal pipeline management, marketing forms and web-based lead capture to align marketing intake with sales workflows. Operational scope targeted sales and marketing teams within Tompkinstrustco and included CRM-side lead routing workflows and centralized contact governance to standardize data capture and follow up processes.
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Marketing Automation | CRM |
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2021 | 2021 |
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Tompkinstrustco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Tompkinstrustco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Consumer Underwriting Officer | Manager | Finance | |
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Executive Vice President, Corporate Marketing | VP | Marketing | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Tompkinstrustco Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||