Tophatter
185 Berry St. Suite 2400,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 888-502-5501
Retail
Tophatter Technographics
Tophatter Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tophatter and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Tophatter employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tophatter has purchased the following applications: Lever by Employ for Applicant Tracking System in 2017, Ruby Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tophatter is running and its propensity to invest more and deepen its relationship with Employ , Ruby , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tophatter revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tophatter intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tophatter Tech Stack and Enterprise Applications
Tophatter HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Tophatter implemented Lever by Employ as its Applicant Tracking System. The Lever by Employ instance was provisioned as a cloud hosted ATS and exposed through the company careers site at jobs.lever.co/tophatter to capture external candidate flow and publish public job postings. The deployment centralized recruiting and HR intake for the retail organization, consolidating requisition creation and candidate records into a single system of record.
Lever by Employ was configured to support core Applicant Tracking System capabilities, including careers site integration and job posting, candidate application capture, pipeline and stage based candidate tracking, interview scheduling and offer tracking, and recruiting analytics. Governance focused on standardized hiring workflows, requisition approvals and interview stage definitions to align recruiters and hiring managers, with recruiting teams operating Lever as the primary hiring platform. The implementation follows a typical SaaS ATS architecture used to centralize candidate data and streamline recruiting operations for Tophatter.
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Tophatter AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Tophatter deployed Ruby Live Chat on their website to establish a web-based conversational layer within their Chatbots and Conversational AI estate. Ruby Live Chat is embedded as a customer-facing chat widget to deliver real-time messaging and agent-assisted conversations across buying and support workflows.
The implementation focuses on core conversational capabilities typical of the Chatbots and Conversational AI category, including real-time messaging, agent handoff and routing, canned responses and templates for consistency, and transcript capture for session logging. Configuration includes an agent console for live handling, message templates for scripted replies, and session metadata capture to support operational review and quality control.
Operational coverage centers on customer support and front-line engagement functions, with the chat widget instrumenting web touchpoints to route inquiries to support agents and surface conversational context for agents. Governance is implemented through standardized conversational workflows and scripted response libraries to ensure consistent handling, and administrative controls are used to manage availability and agent routing policies.
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Tophatter Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Tophatter implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Tophatter adopted Google Workspace to provide enterprise email, calendar, document creation and real time conferencing to support internal communications and content collaboration across the company.
The deployment leveraged core Google Workspace capabilities including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, Google Meet and the Google Admin console. The implementation follows a cloud hosted SaaS architecture with browser and mobile access, emphasizing shared storage and synchronous editing workflows for small team collaboration and cross functional document lifecycles.
Governance is structured through the Google Admin console for domain and user provisioning, group based access controls and administrative policy configuration to manage accounts and collaboration settings. Tophatter uses Google Workspace as its Collaboration solution to centralize corporate communication, file management and meeting orchestration for employees across the retail organization.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Tophatter eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2018 | 2018 |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Tophatter CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tophatter ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Tophatter PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Tophatter IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Tophatter CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tophatter
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tophatter Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tophatter IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tophatter digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tophatter Technographics
Tophatter is a Retail organization based in United States,
with around 120 employees and annual revenues of $100.0 million.
Tophatter operates a diverse technology stack with applications such as
Lever by Employ, Ruby Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Tophatter has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, Ruby and Google.
Tophatter recently adopted applications including
Ruby Live Chat in 2021, Pollfish in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tophatter’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tophatter’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tophatter technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.