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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

Total Abogados
Location
Lider Santa Amalia, La Florida,
Santiago, 8302046,
Chile
Website
https://www.totalabogados.cl/
Phone
56 22 914 1414
Artw industry
Professional Services
Employee
Revenue

Total Abogados Technographics

Total Abogados Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Total Abogados and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Total Abogados employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Total Abogados has purchased the following applications: Chatra for Chatbots and Conversational AI in 2020, FrontApp for Collaboration in 2020, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Total Abogados is running and its propensity to invest more and deepen its relationship with Brevo , Drift , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Total Abogados revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Total Abogados intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Total Abogados Tech Stack and Enterprise Applications

Total Abogados AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Brevo Legacy Chatra Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020 Total Abogados implemented Chatra on its public website as a client-facing chat interface in the Chatbots and Conversational AI category. The 50-person Chilean law firm uses Chatra as the primary web chat touchpoint for initial client intake and inquiry management, embedding the Chatra widget in public pages to capture and route inbound client messages. Deployment is implemented as a client-side web widget that loads with site resources, providing a persistent conversational channel across desktop and mobile sessions. Configuration emphasizes standard conversational modules consistent with Chatbots and Conversational AI capabilities, including live chat, proactive automated greetings, lead capture forms, chat transcript capture, and agent handoff workflows. Operational ownership is concentrated in client services and front desk teams, with governance controls around response routing and basic SLAs, and rollout included training for staff on message handling and escalation to attorneys. The public source shows the implementation is limited to website embedding, and no named backend integrations are documented in the available information.
Chatbots and Conversational AI AI-Powered Application 2020 2020
Total Abogados Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Front Legacy FrontApp Collaboration Collaboration n/a 2020 2020
In 2020 Total Abogados implemented FrontApp to centralize client-facing email and website messaging. The deployment uses FrontApp as a Collaboration application embedded on the firm website to consolidate inbound client inquiries into shared team inboxes. The implementation supports the firm’s legal teams and administrative staff, aligning the application with client communication and case intake business functions. The configuration is consistent with a cloud hosted SaaS architecture, instrumenting shared inboxes, routing rules, assignment workflows, canned responses, and website message capture to surface inquiries into FrontApp. Governance focused on role based inbox permissions, assignment and escalation workflows, and standardized response templates to enforce consistent client intake and matter triage across the Chile office. FrontApp is explicitly used on the public website to route client messages into the Collaboration platform for centralized team handling.
Collaboration Collaboration 2017 2017
Online Meeting Scheduling Collaboration 2021 2021
PBX, VoiP and Phone Systems Collaboration 2021 2021
Total Abogados CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2022 2022
In 2022, Total Abogados implemented Hotjar on their public website to capture visitor behavior and on-page feedback. Hotjar was deployed via the vendor client-side JavaScript snippet to enable session recordings, heatmaps, and feedback widgets, providing behavioral analytics aligned with the Customer Experience category. The deployment was scoped to the firm’s external site and configured to collect page-level interaction data for use by digital marketing and website experience workflows. Configuration focused on targeted page rules, sampling controls, and event tracking to limit data volume and surface usability insights appropriate for a 50 employee professional services firm. Operational ownership sits with marketing and digital experience stakeholders, who use Hotjar session playback and heatmap outputs to inform site content and navigation decisions. The Total Abogados Hotjar implementation aligns the Hotjar application with Customer Experience objectives and the firm’s website analytics practice.
Total Abogados IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Total Abogados

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Total Abogados Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Total Abogados IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Total Abogados digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Total Abogados Technographics
Total Abogados is a Professional Services organization based in Chile, with around 50 employees and annual revenues of $5.0 million.
Total Abogados operates a diverse technology stack with applications such as Chatra, FrontApp and Hotjar, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Total Abogados has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Brevo, Front and Contentsquare.
Total Abogados recently adopted applications including Hotjar in 2022, Amazon EC2 in 2022 and Amazon CloudFront in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Total Abogados’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Total Abogados’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Total Abogados technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.